Joseph Juran defined quality as "fitness for use," which means that
A)a product or service should be priced competitively.
B)an organization should produce products that will help customers stay healthy.
C)companies should focus on products that help the community.
D)products should be very durable.
E)a product or service should satisfy a customer's real needs.

Question

Quizplus · Accepted Answer

Juran's definition of quality emphasizes satisfying the real needs of customers. This goes beyond just providing a durable product or a product at a competitive price - it means delivering a product or service that truly meets the needs and expectations of the customer.

Joseph Juran Defined Quality as "Fitness for Use," Which Means