Customers whose experience exceeds expectations will most likely experience:
A) satisfaction.
B) delight.
C) disappointment.
D) dissatisfaction.

Question

Quizplus · Accepted Answer

If a customer's experience exceeds their expectations, they are likely to feel delighted, as their expectations have been surpassed. Satisfaction (A) implies meeting expectations, which is not the case here. Disappointment (C) and dissatisfaction (D) both imply that the customer's experience did not meet their expectations, which is contradictory to the given information.

Customers Whose Experience Exceeds Expectations Will Most Likely Experience