Question 1

_____ commitment exists when there is a sense that staying at a firm is the "right" or "moral" thing to do.

Accepted Answer

Normative commitment refers to an employee's sense of obligation to remain with a company due to a belief in the company's values or a moral obligation to stay. Therefore, choice A) is the best answer. Evaluative commitment refers to an employee's positive evaluation of the job and the company, social commitment refers to perceived obligation to stay due to relationships with coworkers, continuance commitment refers to the perceived cost of leaving a company, and affective commitment refers to an employee's emotional attachment to the company.

Question 2

Nelson Roe works as an assistant coach for the Washington Wizards in the NBA.Recently he was offered the Head-coaching duties at the Portland Blazers.Though their terms and remuneration were very attractive and it would be a huge career move for Nelson, he declined the offer.He felt it was with Washington Wizards that he learned and developed as a coach, and that staying back at Washington Wizards is the right thing to do and is his obligation.This is an example of _____ commitment.

Accepted Answer

Nelson Roe's decision to stay with the Washington Wizards is based on a sense of obligation or moral responsibility towards the team. This type of commitment is known as normative commitment. Other types of commitment, such as affective, continuance, intuitive, or evaluative, are not relevant to Nelson Roe's decision in this specific scenario.

Question 3

Frank, Jess, and Ted are coworkers at Crossroad Inc.Having worked at CI for five years now, the three are discussing their career one day during lunch break when they heard Mary just quit and decided to work for a competitor.Frank remarks that it is not worthwhile for him to leave like Mary because he is so close to getting his big promotion.He has put in the time and hard work for this promotion.If he left for another company, he will not likely get this opportunity again.Ted replies to Frank that for him, it's the CI's relaxed atmosphere and his best friends at CI that keeps him working there.When they asked Jess about how he felt, Jess indicates that Mary had no bonds to CI.She was relatively new and had not invested any time at CI."For me," Jess says, "CI gave me an opportunity and invested so much in mentoring me, preparing me for the position, and showing me the ropes to success.There is no way that I can desert them by leaving for another company." Frank is exhibiting:

Accepted Answer

Frank is exhibiting continuance commitment, which is based on the costs that he associates with leaving the company, such as losing the opportunity for a promotion.

Question 4

The factors that increase normative commitment include:

Accepted Answer

A sense that the organization has invested in the employee increases normative commitment. Personal work philosophies or more general codes of right and wrong developed over the course of their lives also increase normative commitment. Monetary benefits, availability of employment opportunities, links to the local community, and organizational culture are not specifically mentioned as factors that increase normative commitment.

Question 5

Jess, Frank, and Ted are coworkers at Crossroad Inc.Having worked at CI for five years now, the three are discussing their career one day during lunch break when they heard Mary just quit and decided to work for a competitor.Frank remarks that it is not worthwhile for him to leave like Mary because he is so close to getting his big promotion.He has put in the time and hard work for this promotion.If he left for another company, he will not likely get this opportunity again.Ted replies to Frank that for him, it's the CI's relaxed atmosphere and his best friends at CI that keeps him working there.When they asked Jess about how he felt, Jess indicates that Mary had no bonds to CI.She was relatively new and had not invested any time at CI."For me," Jess says, "CI gave me an opportunity and invested so much in mentoring me, preparing me for the position, and showing me the ropes to success.There is no way that I can desert them by leaving for another company." Ted is exhibiting:

Accepted Answer

Ted is exhibiting affective commitment, which is an emotional attachment to the organization based on a belief in and acceptance of its goals and values. He values the relaxed atmosphere and his best friends at CI, which suggests that he has developed an emotional connection to the organization beyond just his work responsibilities. This type of commitment is generally associated with higher levels of job satisfaction and lower intentions to leave the organization.

Question 6

The _____ model suggests that employees who have direct linkages with "leavers" will themselves become more likely to leave.

Accepted Answer

The social influence model suggests that employees who have direct linkages with "leavers" will themselves become more likely to leave. The affective model suggests that the employees' overall emotional attachment to their job and organization affects their likelihood to leave. The continuance model suggests that employees who feel they have invested a lot in their job and organization are less likely to leave. The decay model suggests that over time, employees become less committed to their job and organization. The social identity model suggests that employees' identification with their work group or organization affects their likelihood to leave.

Question 7

Mauve has been working as the creative head at Juno Designs for the past 10 years.Her growth at Juno has made her one of the finest designers in the field.Of late Mauve has been receiving several offers and inquiries from head hunters from other companies.Mauve feels that she should stay with Juno Designs because her retirement benefit increases during her later years of service as opposed to her initial years of service.This is an example of _____ commitment.

Accepted Answer

Mauve's commitment to Juno Designs is based on the practical consideration of her retirement benefits increasing over time, which falls under the category of continuance commitment. Affective commitment is based on emotional attachment to the organization, ethical commitment is based on values and principles, normative commitment is based on a sense of obligation or responsibility, and associative commitment is based on relationships with colleagues or the organization.

Question 8

An active, constructive response to a negative situation, in which individuals attempt to improve the situation, is referred to as _____.

Accepted Answer

Voice is the response where individuals attempt to improve the negative situation by actively voicing their concerns or taking action. Neglect is ignoring the situation and doing nothing, loyalty is sticking with the situation even if it's negative, and exit is leaving the situation without attempting to improve it. Honesty is not a response to a negative situation but rather a personal trait of being truthful.

Question 9

A desire to remain a member of an organization due to a feeling of obligation is called _____ commitment.

Accepted Answer

Normative commitment is when an individual feels a sense of obligation to remain a member of an organization, often due to the benefits they have received from the organization or a sense of duty or loyalty to the organization.

Question 10

Normative commitment from employees can result from all of these EXCEPT:

Accepted Answer

Implementing a matrix structure in the organization is related to organizational design and does not directly influence normative commitment, which is based on a sense of obligation to remain with the organization.

Question 11

Employees who feel a sense of _____ commitment tend to engage in more interpersonal and organizational citizenship behaviors, such as helping, sportsmanship, and boosterism.

Accepted Answer

Affective commitment refers to an emotional attachment to the organization and a belief in its values and goals. Employees who feel this type of commitment are more likely to engage in positive behaviors that benefit the organization and their colleagues. Normative commitment relates to a feeling of obligation or duty to stay with the organization, while continuance commitment is based on the costs of leaving, such as loss of salary or benefits. Evaluative and proactive commitment are not recognized types of commitment in organizational behavior research.

Question 12

Miranda works for the United Bank at Madison.She feels over-worked and dislikes her job profile.But Miranda cannot quit because she needs the job to repay her education loan.What type of commitment does Miranda have?

Accepted Answer

Miranda feels compelled to stay in her job because of financial obligations (repaying her education loan). This type of commitment is known as continuance commitment, which refers to the perceived costs of leaving an organization, such as loss of salary, benefits, seniority, or other investments.

Question 13

The term "focus of commitment" refers to all of the following EXCEPT:

Accepted Answer

The answer of The term "focus of commitment" refers to...

Question 14

Which of the following is one of the three types of organizational commitment that focuses on personal and family issues more than the other two commitment types?

Accepted Answer

The answer of Which of the following is one of...

Question 15

Which of the following terms refers to the various people, places, and things that can inspire a desire to remain a member of an organization?

Accepted Answer

The term that refers to the various people, places, and things that can inspire a desire to remain a member of an organization is focus of commitment. It relates to the emotional attachment that individuals feel towards an organization and includes factors such as positive relationships with colleagues, a sense of purpose, and identification with the organization's values and goals.

Question 16

Which of the following terms refers to the work and nonwork forces that bind us to our current employer?

Accepted Answer

Embeddedness refers to the work and nonwork forces that bind us to our current employer, such as social connections, community involvement, and financial investments. Normative impact and affective influence are types of social influence, which is a broader term that refers to any pressure or persuasion exerted on individuals by others. Industry regulations are external rules and standards established by the industry or the government.

Question 17

An active, destructive response by which an individual either ends or restricts organizational membership is referred to as _____.

Accepted Answer

Exit refers to an active and destructive response in which an individual ends or restricts organizational membership by quitting, transferring or even retiring from the organization. Voice, loyalty, and neglect are other responses that individuals can use to deal with organizational dissatisfaction. Ignorance is not a response but rather a lack of awareness or knowledge.

Question 18

Maria is rather quiet at her work place.Her only friend at work, Nancy, quit the company a month ago.The _____ model suggests that Maria will soon quit her job because Nancy is not working in the same organization anymore.

Accepted Answer

The social influence model suggests that individuals are influenced by the behaviors and actions of their peers. Since Maria's only friend, Nancy, quit the company, the model predicts that Maria might also leave due to the influence of her friend's departure.

Question 19

The _____ model suggests that employees with fewer bonds will be most likely to quit the organization.

Accepted Answer

The erosion model suggests that employees with few social connections in the workplace are more likely to leave the organization. This is because they do not have the same sense of belonging and investment in the company as those with strong social ties.

Question 20

Red, Jess, and Frankare coworkers at Crossroad Inc.Having worked at CI for five years now, the three are discussing their career one day during lunch break when they heard Mary just quit and decided to work for a competitor.Frank remarks that it is not worthwhile for him to leave like Mary because he is so close to getting his big promotion.He has put in the time and hard work for this promotion.If he left for another company, he will not likely get this opportunity again.Ted replies to Frank that for him, it's the CI's relaxed atmosphere and his best friends at CI that keeps him working there.When they asked Jess about how he felt, Jess indicates that Mary had no bonds to CI.She was relatively new and had not invested any time at CI."For me," Jess says, "CI gave me an opportunity and invested so much in mentoring me, preparing me for the position, and showing me the ropes to success.There is no way that I can desert them by leaving for another company." Jess is exhibiting:

Accepted Answer

Jess is exhibiting normative commitment, which is a feeling of obligation to remain with an organization due to the investment and support received from it.

Quiz 3: Organizational Commitment