Question 1

Production and operations management involves three main types of decisions that are made at three different stages.The final stage of operations management focuses on which of the following?

Accepted Answer

The final stage of operations management focuses on continuously improving production and operations through methods such as lean manufacturing and total quality management. The other options correspond to decisions made in the earlier stages of production and operations management. Inventory control and production planning both fall under the second stage, while establishing critical paths is part of the first stage.

Question 2

What is the ability to manufacture many goods at once is called?

Accepted Answer

Mass production is the ability to manufacture many goods at once, through the use of standardized processes and assembly-line techniques. This allows for increased efficiency and lower costs, making it a popular method of production for many industries.

Question 3

When a thermometer manufacturer combines glass tubing,mercury,red dye,paint,plastic,and metal to make thermometers,it is an example of which of the following?

Accepted Answer

Production refers to the process of creating or manufacturing a product, which includes combining different materials to create the final product. In this case, the thermometer manufacturer is combining glass tubing, mercury, red dye, paint, plastic, and metal to create thermometers, which is an example of production.

Question 4

In which of the following type of production are goods produced using mass-production techniques up to a point,then production is custom tailored to the needs or desires of individual customers?

Accepted Answer

Mass customization is the type of production where goods are initially produced using mass-production techniques, but then customized or tailored to the specific needs or desires of individual customers. This allows for some level of mass production efficiency while still meeting individual customer demands.

Question 5

What is a manufacturer that uses the intermittent process to produce special customer orders?

Accepted Answer

A job shop is a type of manufacturing process that uses the intermittent process to produce special customer orders. Each order is unique and requires a different sequence of operations, materials, and resources. Job shops are often used for small batch production, custom-made products, and one-of-a-kind items.

Question 6

Operations management is BEST described as which of the following?

Accepted Answer

Operations management specifically deals with managing the production process, including the planning, organizing, and optimizing of resources and activities required to transform raw materials into finished goods or services. While it involves strategic and tactical decision-making, it is primarily focused on the production process rather than the overall management of the firm or the development of new products.

Question 7

Which of the following shops is a manufacturing firm that engages in customization?

Accepted Answer

A job shop is a manufacturing firm that engages in customization as it typically produces small batches or one-of-a-kind products to meet specific customer requirements.

Question 8

Spalding produces large numbers of golf balls all at once.Spalding puts the golf balls in inventory and distributes them around the world.Spalding uses which of the following type of production?

Accepted Answer

The description suggests that Spalding is producing a large quantity of golf balls at once and storing them in inventory for distribution, indicating mass production.

Question 9

A company that reupholsters furniture in fabric and style selected by the owner of the piece of furniture is more than likely an example of which of the following type of manufacturing?

Accepted Answer

A job shop is a type of manufacturing that produces customized products in small batches. In this case, the company is taking in furniture pieces from customers and reupholstering them to their specifications, which would require a job shop approach. A process manufacturer would be better suited for a company that produces large quantities of standardized products, while a fixed-position layout would be used in manufacturing large items like ships or airplanes. A closed shop refers to a workplace where all employees must be union members.

Question 10

Which of the following is the process that converts inputs into outputs that can be sold as goods and services?

Accepted Answer

Production is the process of converting inputs (raw materials, labor, energy, etc.) into outputs (goods and services) that can be sold in the market. Marketing refers to the activities that promote and sell those goods and services, but it does not involve the actual process of production. Specialization and mechanization are factors that can improve production efficiency, but they are not the process of production itself.

Question 11

A hot cocoa mix combines dry milk,whey,corn syrup,processed cocoa,aspartame,and artificial flavourings and colours.This conversion process is an example of which of the following processes?

Accepted Answer

The answer of A hot cocoa mix combines dry milk,whey,corn...

Question 12

Hans Guten makes furniture according to the specifications of the customer who ordered it.Each piece of furniture he makes is unique and he makes only one piece of furniture at a time.Guten is engaged in which of the following production processes?

Accepted Answer

The answer of Hans Guten makes furniture according to the...

Question 13

There is a standard approach to butchering a steer; however,after standardized preparation,the meat is tailored to meet individual needs and desires.This is called which of the following type of production?

Accepted Answer

Mass customization refers to the process of producing goods that are tailored to individual customer preferences while still maintaining the efficiencies of mass production.

Question 14

Which of the following is the combining of natural resources,human resources,and capital to produce goods and services.

Accepted Answer

Production is the process of combining natural resources, human resources, and capital to produce goods and services. Marketing refers to promoting and selling products, while specialization and utilization are not a part of the production process.

Question 15

Which of the following is the management of the production conversion process for both goods and services?

Accepted Answer

Operations management involves the management of the production conversion process for both goods and services. Total quality control is a specific aspect of operations management, while manufacturing refers specifically to the production of goods. Specialization is a concept related to division of labor and does not directly relate to the management of production conversion.

Question 16

Production and operations management involves three main types of decisions that are made at three different stages.The first type of decision to be made involves which of the following?

Accepted Answer

The first stage of production and operations management involves production planning, which includes deciding on the amount and timing of production, the resources needed, and the methods for achieving production goals. Establishing critical paths, improving production and operations, and inventory control are decisions made in later stages of production and operations management.

Question 17

A company starts up a website where customers can create the perfect athletic shoe to support their particular shape of feet and style of activity.Visitors to the site select from 15 different elements to design a pair of shoes perfect for them.This company uses which of the following processes?

Accepted Answer

The process used by this company is mass customization, as they are allowing customers to design their own unique product based on pre-determined options.

Question 18

In the production of cornmeal for baking,corn is ground.This conversion process is an example of which of the following processes?

Accepted Answer

Process manufacturing involves converting raw materials into finished products through a chemical or physical process. Grinding corn into cornmeal is an example of process manufacturing. Production segregation involves separating different grades or types of a product during manufacturing. The assembly process involves putting together separate components to create a finished product. Consumer product conversion refers to the process of converting raw materials into consumer goods.

Question 19

Operations managers activities are BEST described by which of the following?

Accepted Answer

Operations managers are responsible for coordinating and managing the use of resources (such as equipment, materials, and people) to produce high-quality products or services. This involves a range of activities, from planning and scheduling production, to managing inventory and quality control, to ensuring that safety and regulatory standards are met. They work closely with other departments, such as marketing and production, to ensure that the company's products are delivered on time, at the right cost, and to the expected quality standards. While they may not have the final say on which products the company produces, they play a critical role in ensuring that the production process is effective and efficient.

Question 20

Starcrest Publishing is one of many companies that will take demographic information about your child and publish a story written about that child.The story is already written,and a computer is used to insert the relevant information into the spaces left blank.Starcrest Publishing uses which of the following processes?

Accepted Answer

Starcrest Publishing is using mass customization, which involves creating products tailored to individual customer needs using a standardized production process. In this case, the basic story is standardized, but the information about the child is customized for each individual customer.

Quiz 11: Achieving World-class Operations Management