Question 1

An automobile emissions testing center has six (6) inspectors and tests 50 autos per hour.Each inspector can inspect twelve (12) autos per hour.What would the service rate need to be in order to achieve 90% utilization?

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Question 2

Explain Little's Law and how it can be used.

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Question 3

An automobile emissions testing center has six (6) inspectors and tests 50 autos per hour.Each inspector can inspect twelve (12) autos per hour.If the center wants a utilization of 90%, how many inspectors are required?

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Question 4

A custom machine shop is able to process 25 orders per day.The average processing time is 4 days.What is the average number of orders that are in process at any time?

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Question 5

Explain why the product-process matrix does not transfer well to services.

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Question 6

Define reengineering.How does it differ from other approaches to process improvement?

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Question 7

A Department of Motor Vehicle (DMV) testing center has ten (10) testers who test 75 drivers per day.Each tester can test eight (8) drivers per day.What would the service rate need to be in order to achieve 85% utilization?

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Question 8

Explain the concept of hierarchy of work.Why is it useful in process design activities?

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Question 9

Define a value stream map.How does this differ from a regular process map?

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Question 10

An accounting firm is capable of processing 20 EZ tax forms per day and the average number of forms on-hand in the office is 64 forms.The average processing time per EZ tax form is

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Question 11

An automobile emissions testing center has six (6) inspectors and tests 50 autos per hour.Each inspector can inspect twelve (12) autos per hour.What is the center's utilization?

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Question 12

Compare and contrast a product-process matrix with a service positioning matrix.

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Question 13

A company is able to process 300 customer statements (bills) per day.The average processing time is six (6) days.What is the average number of statements (bills) the company has in process at any time?

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Question 14

What is the implied service rate per service-counter employee at an airport automobile rental counter if customer demand is 36 customers per hour, two service counter employees are on duty, and their labor utilization is 75%?

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Question 15

A company is able to process 100 customer statements (bills) per day per processing clerk.It has 250 customer statements to process per day.How many full-time processing clerks are needed if the company wants a processing-clerk utilization rate as close to .80 as possible?

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Question 16

Differentiate between a customer-routed service and a provider-routed service.Include examples of each.

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Question 17

How many computer repair troubleshooters should be on duty from 8:00 p.m.to midnight if total demand during that period is 60 calls? The service rate is five (5) calls per hour and the target utilization is 90%.

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Question 18

What are the major activities in designing a goods-producing or service-providing process?

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Question 19

What are some management strategies to improve process designs?

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Question 20

What is the implied service rate at a bank teller's window if demand is 26 customers per hour and the bank staffs 3 tellers with an average utilization of 80%?

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Quiz 7: Process Selection, Design, and Analysis

An automobile emissions testing center has six (6) inspectors and tests 50 autos per hour.Each inspector can inspect twelve (12) autos per hour.What would the service rate need to be in order to achieve 90% utilization?

Explain Little's Law and how it can be used.

An automobile emissions testing center has six (6) inspectors and tests 50 autos per hour.Each inspector can inspect twelve (12) autos per hour.If the center wants a utilization of 90%, how many inspectors are required?

A custom machine shop is able to process 25 orders per day.The average processing time is 4 days.What is the average number of orders that are in process at any time?

Explain why the product-process matrix does not transfer well to services.

Define reengineering.How does it differ from other approaches to process improvement?

A Department of Motor Vehicle (DMV) testing center has ten (10) testers who test 75 drivers per day.Each tester can test eight (8) drivers per day.What would the service rate need to be in order to achieve 85% utilization?

Explain the concept of hierarchy of work.Why is it useful in process design activities?

Define a value stream map.How does this differ from a regular process map?

An accounting firm is capable of processing 20 EZ tax forms per day and the average number of forms on-hand in the office is 64 forms.The average processing time per EZ tax form is

An automobile emissions testing center has six (6) inspectors and tests 50 autos per hour.Each inspector can inspect twelve (12) autos per hour.What is the center's utilization?

Compare and contrast a product-process matrix with a service positioning matrix.

A company is able to process 300 customer statements (bills) per day.The average processing time is six (6) days.What is the average number of statements (bills) the company has in process at any time?

What is the implied service rate per service-counter employee at an airport automobile rental counter if customer demand is 36 customers per hour, two service counter employees are on duty, and their labor utilization is 75%?

A company is able to process 100 customer statements (bills) per day per processing clerk.It has 250 customer statements to process per day.How many full-time processing clerks are needed if the company wants a processing-clerk utilization rate as close to .80 as possible?

Differentiate between a customer-routed service and a provider-routed service.Include examples of each.

How many computer repair troubleshooters should be on duty from 8:00 p.m.to midnight if total demand during that period is 60 calls? The service rate is five (5) calls per hour and the target utilization is 90%.

What are the major activities in designing a goods-producing or service-providing process?

What are some management strategies to improve process designs?

What is the implied service rate at a bank teller's window if demand is 26 customers per hour and the bank staffs 3 tellers with an average utilization of 80%?