Question 1

Given the diversity of activities encompassed by OD,it is surprising that managers report mixed results from various OD interventions.

Accepted Answer

The answer of Given the diversity of activities encompassed by...

Question 2

Innovation application is the stage at which an organization introduces new products or services to the marketplace.

Accepted Answer

The answer of Innovation application is the stage at which...

Question 3

Which of the following factors is an internal force for change?
A) Increases in the prime lending rate
B) Increased attempts by unions to organize new companies
C) A change in attitude of workers toward unannounced layoffs
D) The development of new technology that makes your factory obsolete
E) A foreign competitor introducing a product into the U.S.market that is similar,but less expensive,than yours

Accepted Answer

A change in attitude of workers toward unannounced layoffs is an internal force for change because it is a change that originates within the organization, specifically with the employees themselves. It is not caused by any external factors, such as the economy or competition.

Question 4

Sponsors are entrepreneurs who develop new businesses in the context of large organizations.

Accepted Answer

Sponsors are typically individuals or entities that provide financial support or resources to a project or organization, rather than developing new businesses themselves.

Question 5

Innovation is important because,without new products or services,every organization will fall behind its competition.

Accepted Answer

Innovation is crucial for staying ahead in any industry. Organizations that don't continuously innovate will eventually be outpaced by their competitors, who can offer better or more advanced products or services. Therefore, it's important for businesses to invest in research and development and to encourage creativity among their employees.

Question 6

Google launched Google+ for social networking.Google+ is a ____ change.
A) functional
B) planned
C) line management
D) reactive
E) hierarchical

Accepted Answer

The launch of Google+ was a planned change as it was a deliberate decision by Google to introduce a new product/service (social networking platform) in the market.

Question 7

Subaru added the XV model to its line of automobiles.This was
A) reactive change.
B) unfreezing.
C) planned change.
D) refreezing.
E) a change agent.

Accepted Answer

Adding a new model is a planned change as it is a deliberate decision made by the organization to introduce something new to the market. Planned change is an intentional and proactive approach to making changes in an organization.

Question 8

The average age of Americans isat its highest point ever.Retail managers who wear gloves to simulate arthritis and then shop in their stores are using managerial innovation.

Accepted Answer

The statement about the average age of Americans is true according to recent data, and the use of gloves to simulate arthritis as a managerial innovation is a valid practice for some retail managers to understand the experience of their customers with disabilities.

Question 9

The Department of Energy changed appliance regulations to require dishwashers to use no more than 3.1 gallons of water per load.Three years earlier,the appliance could use 6.5 gallons.This force for change affects the ______ environment.
A) general
B) task
C) ​internal
D) ​natural
E) ​sociocultural

Accepted Answer

This force for change affects the task environment, as it directly impacts the operations and performance requirements of companies manufacturing dishwashers, necessitating adjustments in product design and function to comply with new regulations.

Question 10

As ISIL was wreaking havoc in the Middle East,the Obama administration told the U.S.military to cut its strength by 8 percent.This is an example of a(n)____ change.
A) functional
B) planned
C) creative
D) reactive
E) innovation

Accepted Answer

This is an example of a planned change, as it was a deliberate decision made by the Obama administration in response to external circumstances, rather than a spontaneous or immediate reaction to an unforeseen event.

Question 11

Shopping cart manufacturers who develop carts that are more easily maneuvered by senior citizens are using process innovation.

Accepted Answer

Process innovation refers to improvements in the methods of producing or delivering products and services, whereas making shopping carts more easily maneuvered by senior citizens would be considered a product innovation, as it involves changes or improvements to the product itself.

Question 12

An intrapreneur is a top-level manager in a large organization who fights for the budget and uses the internal political system to ensure the success of an inventor's product.

Accepted Answer

An intrapreneur is an employee within a company who is given the freedom and financial support to create new products, services, systems, etc., and who does not have to follow the company's usual routines or protocols. They are not necessarily top-level managers, nor solely focused on fighting for budgets or navigating internal politics for an inventor's product.

Question 13

Toyota added a plug in version of the Prius.This is an example of
A) organization development.
B) organization evolution.
C) organization change.
D) organization implementation.
E) organizational structure.

Accepted Answer

The addition of a plug-in version of the Prius represents a significant change to Toyota's existing product line, and therefore falls under the category of organizational change. This is not a case of organizational development, as that term typically refers to a deliberate process of planned change aimed at improving organizational effectiveness over time. Similarly, it is not a matter of organizational evolution, which implies a gradual, incremental process of change. Implementation and structure are also not applicable here, as those terms usually refer to aspects of organizational design and management rather than specific changes within the organization itself.

Question 14

Facebook added a top-story function that highlights the most relevant posts from friends.This is an example of
A) reactive change.
B) planned change.
C) organizational development.
D) the innovation process in operation.
E) the influence of radical innovation.

Accepted Answer

The addition of the top-story function was a planned change made by Facebook to enhance the user experience.

Question 15

Hurricane Irene pummeled the pumpkin crop in the Northeast.Wholesalers reached out to growers in the Midwest and Canada when pumpkin prices in the Northeast more than doubled.Hurricane Irene created ____ change.
A) functional
B) planned
C) line management
D) reactive
E) hierarchical

Accepted Answer

Hurricane Irene was an unexpected event that caused wholesalers to react and seek out alternative sources for pumpkins. This aligns with the definition of reactive change, which is a response to an external event or circumstance.

Question 16

____ is defined as substantive modification of any part of an organization.
A) Organization development
B) Organizing
C) Organization change
D) Organization implementation
E) Organizational structure

Accepted Answer

Organization change refers to a significant and intentional modification of any part of an organization, typically driven by internal or external factors. It can involve changes in organizational structure, processes, culture, strategy, technology, or personnel, and it aims to improve organizational effectiveness, adaptability, and competitiveness. Organization development, organizing, and implementation are related concepts but do not capture the full scope and depth of organization change. Organizational structure is an aspect of organization change but not a term that describes the overall process of change.

Question 17

Which of the following is NOT a force in the task environment that requires an organization to change?
A) Competitors
B) Suppliers
C) Unions
D) Regulators
E) Technology

Accepted Answer

Technology is considered a part of the general environment, not the task environment, which includes more immediate forces like competitors, suppliers, unions, and regulators.

Question 18

The security market for mobile devices is expected to quadruple in five years.Anti-virus company Webroot is expanding its mobile device department.The forecasted market expansion is an example of
A) an external force for organization change.
B) a change in the general environment.
C) a change agent.
D) an internal force for organization change.
E) None of these choices

Accepted Answer

The forecasted market expansion is an external force for organization change, as it originates from outside the company and influences its strategic decisions.

Question 19

Mobo Tap created Dolphin Browser to allow Apple users to more easily navigate in mobile devices.This is an example of ____ change.
A) functional
B) planned
C) operational
D) managerial
E) hierarchical

Accepted Answer

Dolphin Browser, created by Mobo Tap to enhance navigation for Apple users on mobile devices, is an example of planned change. This is because it represents a deliberate effort to improve a product or service.

Question 20

The idea that organization change may have effects extending beyond the area in which the change takes place relates to one of the integrative management theories presented earlier in the text.What is that theory
A) Systems theory
B) Contingency theory
C) Scientific management theory
D) Theory Z
E) Theory Y

Accepted Answer

Systems theory focuses on how different parts of an organization are interconnected and how changes in one area can have ripple effects throughout the entire system. Thus, the idea that change can have effects beyond the immediate area aligns with systems theory. Contingency theory, scientific management theory, Theory Z, and Theory Y do not specifically address this concept.

Quiz 12: Managing Change and Innovation

Given the diversity of activities encompassed by OD,it is surprising that managers report mixed results from various OD interventions.

Innovation application is the stage at which an organization introduces new products or services to the marketplace.

Which of the following factors is an internal force for change?

Sponsors are entrepreneurs who develop new businesses in the context of large organizations.

Innovation is important because,without new products or services,every organization will fall behind its competition.

Google launched Google+ for social networking.Google+ is a ____ change.

Subaru added the XV model to its line of automobiles.This was

The average age of Americans isat its highest point ever.Retail managers who wear gloves to simulate arthritis and then shop in their stores are using managerial innovation.

The Department of Energy changed appliance regulations to require dishwashers to use no more than 3.1 gallons of water per load.Three years earlier,the appliance could use 6.5 gallons.This force for change affects the ______ environment.

As ISIL was wreaking havoc in the Middle East,the Obama administration told the U.S.military to cut its strength by 8 percent.This is an example of a(n) ____ change.

Shopping cart manufacturers who develop carts that are more easily maneuvered by senior citizens are using process innovation.

An intrapreneur is a top-level manager in a large organization who fights for the budget and uses the internal political system to ensure the success of an inventor's product.

Toyota added a plug in version of the Prius.This is an example of

Facebook added a top-story function that highlights the most relevant posts from friends.This is an example of

Hurricane Irene pummeled the pumpkin crop in the Northeast.Wholesalers reached out to growers in the Midwest and Canada when pumpkin prices in the Northeast more than doubled.Hurricane Irene created ____ change.

____ is defined as substantive modification of any part of an organization.

Which of the following is NOT a force in the task environment that requires an organization to change?

The security market for mobile devices is expected to quadruple in five years.Anti-virus company Webroot is expanding its mobile device department.The forecasted market expansion is an example of

Mobo Tap created Dolphin Browser to allow Apple users to more easily navigate in mobile devices.This is an example of ____ change.

The idea that organization change may have effects extending beyond the area in which the change takes place relates to one of the integrative management theories presented earlier in the text.What is that theory

Quiz 12: Managing Change and Innovation

Given the diversity of activities encompassed by OD,it is surprising that managers report mixed results from various OD interventions.

Innovation application is the stage at which an organization introduces new products or services to the marketplace.

Which of the following factors is an internal force for change?

Sponsors are entrepreneurs who develop new businesses in the context of large organizations.

Innovation is important because,without new products or services,every organization will fall behind its competition.

Google launched Google+ for social networking.Google+ is a ____ change.

Subaru added the XV model to its line of automobiles.This was

The average age of Americans is at its highest point ever.Retail managers who wear gloves to simulate arthritis and then shop in their stores are using managerial innovation.

The Department of Energy changed appliance regulations to require dishwashers to use no more than 3.1 gallons of water per load.Three years earlier,the appliance could use 6.5 gallons.This force for change affects the ______ environment.

As ISIL was wreaking havoc in the Middle East,the Obama administration told the U.S.military to cut its strength by 8 percent.This is an example of a(n) ____ change.

Shopping cart manufacturers who develop carts that are more easily maneuvered by senior citizens are using process innovation.

An intrapreneur is a top-level manager in a large organization who fights for the budget and uses the internal political system to ensure the success of an inventor's product.

Toyota added a plug in version of the Prius.This is an example of

Facebook added a top-story function that highlights the most relevant posts from friends.This is an example of

Hurricane Irene pummeled the pumpkin crop in the Northeast.Wholesalers reached out to growers in the Midwest and Canada when pumpkin prices in the Northeast more than doubled.Hurricane Irene created ____ change.

____ is defined as substantive modification of any part of an organization.

Which of the following is NOT a force in the task environment that requires an organization to change?

The security market for mobile devices is expected to quadruple in five years.Anti-virus company Webroot is expanding its mobile device department.The forecasted market expansion is an example of

Mobo Tap created Dolphin Browser to allow Apple users to more easily navigate in mobile devices.This is an example of ____ change.

The idea that organization change may have effects extending beyond the area in which the change takes place relates to one of the integrative management theories presented earlier in the text.What is that theory

The average age of Americans isat its highest point ever.Retail managers who wear gloves to simulate arthritis and then shop in their stores are using managerial innovation.