Question 1

According to the managerial communication model,the _____ exhibits monitoring activities.
A) mechanistic isolate
B) formal controller
C) formal developer
D) humanistic interactor

Accepted Answer

The managerial communication model suggests four types of communication behavior exhibited by managers: mechanistic isolates, formal controllers, formal developers, and humanistic interactors. The formal controller exhibits monitoring activities, making sure that procedures are followed and tasks are accomplished. The other choices do not fit the description.

Question 2

Empathic design relies heavily on textual information.

Accepted Answer

Empathic design is a design approach that considers the user's emotions, needs, and experiences. While textual information may be helpful in understanding the user's perspective, empathic design also involves observation, interviews, and other methods of gathering non-textual data.

Question 3

_____ makes communication a two-way process.
A) Feedback
B) Information processing
C) Perception
D) Cognition

Accepted Answer

Feedback is the process whereby the receiver of a message sends back a response to the sender, indicating that the message has been received and understood. This helps to ensure that communication is a two-way process, with both the sender and receiver actively involved in the exchange of information. Information processing, perception, and cognition can all play a role in communication, but feedback is the best choice for this question.

Question 4

Mark wants to improve his nonverbal communication.Mark should:
A) focus on obvious nonverbal signs.
B) consider the discrepancies between nonverbal behavior and verbal statements.
C) concentrate on behavior and not the situation in which the behavior takes place.
D) adopt commonly used nonverbal behaviors.

Accepted Answer

Considering the discrepancies between nonverbal behavior and verbal statements can help Mark improve his communication by identifying situations in which his nonverbal behavior may be sending conflicting messages. This can help him adjust his behavior to be more consistent and effective in conveying his intended message. Focusing solely on obvious nonverbal signs or adopting commonly used nonverbal behaviors may not necessarily address any underlying issues with Mark's nonverbal communication. Concentrating only on behavior without considering the situation may also not be effective in improving overall communication.

Question 5

Joe is a manager at multinational company.He is very fast at grasping information but has a short attention span and prefers it when people 'get to the point'.How would you deal with Joe's communication style?
A) By providing several recommendation
B) By providing in-depth information
C) By providing a bulleted list of conclusions
D) By providing a thorough analysis of the information

Accepted Answer

Joe's communication style suggests that he prefers concise and direct information. Providing a bulleted list of conclusions would be the best way to deliver information to Joe. This approach summarizes the key points and helps Joe quickly understand the main message without being bogged down by too much detail.

Question 6

Juries often adopt the truth-wins decision scheme.

Accepted Answer

Juries often adopt a majority-wins decision scheme, where the decision reflects the majority opinion rather than necessarily the truth.

Question 7

Which form of communication involves facial expressions and what people do with their eyes,feet,hands,and posture?
A) Body language
B) Interpersonal communication
C) Verbal communication
D) Paralanguage

Accepted Answer

Body language involves nonverbal communication through facial expressions, eye contact, body posture, and gestures.

Question 8

_____ includes things such as voice quality,tone,volume,speech rate,pitch,nonfluencies,laughing,and yawning.
A) Noise
B) Context
C) Feedback
D) Paralanguage

Accepted Answer

Paralanguage refers to all nonverbal vocal elements that accompany speech, such as pitch, tone, rate, volume, and non-fluencies (e.g. um, ah, uh). It also includes laughing and yawning, which are not considered verbal cues. Therefore, D is the best choice.

Question 9

In dealing with Generation X,a manager must:
A) push them to participate.
B) offer them the flexibility to telecommute.
C) encourage face-to-face meetings.
D) encourage them to learn from Generation Y.

Accepted Answer

Generation X values a work-life balance and the flexibility to work remotely. Offering them the option to telecommute will likely increase their job satisfaction and productivity.

Question 10

Anna asked Andrew to restate the various points they had discussed at the end of their feedback session.She did this to ensure:
A) that her feedback was valid.
B) that the feedback was directed toward aspects of Andrew's job.
C) that the feedback was useful.
D) that Andrew had clearly understood the feedback he had received.

Accepted Answer

Anna asked Andrew to restate the various points they had discussed in order to ensure that he had clearly understood the feedback he had received. This helps to ensure that there is no miscommunication between the two parties and that the feedback is effectively and accurately received.

Question 11

Carl told Eva that her work on particular assignment was not up to the standard and that if she did not improve he would have to put her on a performance improvement program.Carl's feedback:
A) is a personal attack on Eva.
B) does not provide any specific information about Eva's performance.
C) is inappropriate.
D) is inaccurate.

Accepted Answer

Carl's feedback lacks specificity regarding what aspects of Eva's work were not up to standard, making it difficult for her to understand what improvements are needed.

Question 12

According to the managerial communication model,the _____ communicates spontaneously in all directions and exhibits activities related to developing his or her people.
A) humanistic interactor
B) mechanistic isolate
C) informal developer
D) formal controller

Accepted Answer

The answer of According to the managerial communication model,the _____...

Question 13

The seating arrangement in a committee meeting is an example of which dimension of nonverbal communication?
A) Space
B) Time
C) Body language
D) Posture

Accepted Answer

The seating arrangement in a committee meeting is related to the use of space as a dimension of nonverbal communication. It refers to the way people use and organize physical space to communicate information, power, and relationships.

Question 14

Which among the following is a disadvantage of interactive communication among peers?
A) It leads to ineffective feedback.
B) It leads to an unhealthy dependence on peers.
C) It may limit vertical communication.
D) It reduces task coordination.

Accepted Answer

Interactive communication among peers, while beneficial in many ways, may limit vertical communication, meaning it may hinder communication between managers and subordinates. This can create communication gaps and make it harder to coordinate tasks or receive feedback effectively. However, the other options listed are not necessarily disadvantages of interactive communication among peers. In fact, effective feedback and task coordination are often seen as benefits, and unhealthy dependence on peers would be more of an issue with individual behavior rather than a direct result of interactive communication.

Question 15

Allan is the type of manager who is interested in knowing the whole picture.He requires in-depth information and does not jump from subject to subject,but instead remains focused on the topic under consideration until it has been exhaustively reviewed.How would you describe Allan's communication style?
A) The director
B) The free spirit
C) The humanist
D) The historian

Accepted Answer

Allan's communication style is described as "The historian" because he prefers in-depth information and focuses on a topic exhaustively before moving on, which is characteristic of someone who values detailed, historical context and thorough understanding.

Question 16

When Fred was told by his boss that the presentation he had prepared did not meet the client's expectations as it lacked an in-depth analysis,he became defensive.This is probably because:
A) the feedback was not presented in a timely fashion.
B) the feedback was directed at Fred and not his work.
C) the feedback was not specific.
D) Fred was not ready to receive the feedback.

Accepted Answer

Fred became defensive because he was not ready or prepared to receive feedback about his work. This suggests that he may have been insecure or lacking confidence in his abilities, which made him feel threatened by the criticism. The other options (A, B, and C) may be valid reasons for someone to become defensive, but in this particular case, it seems that Fred's reaction was more related to his own mindset than to any external factors.

Question 17

When people assume that other people have the same knowledge that they do,and they communicate on this basis,the result if often:
A) improved feedback.
B) escalation of commitment.
C) paralanguage.
D) communication breakdown.

Accepted Answer

Communication breakdown occurs when people assume that others have the same knowledge as they do and communicate on this basis. This can result in misunderstandings and confusion, leading to a breakdown in communication.

Question 18

Cognitive complexity refers to a person's ability to generate novel,but still appropriate,responses to questions and problems.

Accepted Answer

Cognitive complexity refers to the ability to understand a given situation in multiple ways, not specifically to generating novel responses.

Question 19

Building checkpoints and setting limits into a plan can result in more effective group decisions.

Accepted Answer

Building checkpoints and setting limits can help ensure that the group stays on track, considers all options, and ultimately makes a more effective decision. This approach can prevent the group from getting sidetracked or rushing to a decision without considering all available information.

Question 20

Innovative observation focuses on people's body language and spontaneous comments.

Accepted Answer

Innovative observation focuses on capturing people's nonverbal communication, including body language and spontaneous comments, in order to understand their thoughts, emotions, and intentions.

Quiz 8: Communication and Decision Making

According to the managerial communication model,the _____ exhibits monitoring activities.

Empathic design relies heavily on textual information.

_____ makes communication a two-way process.

Mark wants to improve his nonverbal communication.Mark should:

Joe is a manager at multinational company.He is very fast at grasping information but has a short attention span and prefers it when people 'get to the point'.How would you deal with Joe's communication style?

Juries often adopt the truth-wins decision scheme.

Which form of communication involves facial expressions and what people do with their eyes,feet,hands,and posture?

_____ includes things such as voice quality,tone,volume,speech rate,pitch,nonfluencies,laughing,and yawning.

In dealing with Generation X,a manager must:

Anna asked Andrew to restate the various points they had discussed at the end of their feedback session.She did this to ensure:

Carl told Eva that her work on particular assignment was not up to the standard and that if she did not improve he would have to put her on a performance improvement program.Carl's feedback:

According to the managerial communication model,the _____ communicates spontaneously in all directions and exhibits activities related to developing his or her people.

The seating arrangement in a committee meeting is an example of which dimension of nonverbal communication?

Which among the following is a disadvantage of interactive communication among peers?

When Fred was told by his boss that the presentation he had prepared did not meet the client's expectations as it lacked an in-depth analysis,he became defensive.This is probably because:

When people assume that other people have the same knowledge that they do,and they communicate on this basis,the result if often:

Cognitive complexity refers to a person's ability to generate novel,but still appropriate,responses to questions and problems.

Building checkpoints and setting limits into a plan can result in more effective group decisions.

Innovative observation focuses on people's body language and spontaneous comments.