Question 1

Informal groups are created by managers to accomplish certain organizational goals.

Accepted Answer

Informal groups are not created by managers, but rather emerge naturally within the organization. They are based on social connections between employees and exist to fulfill personal and social needs.

Question 2

A friendship group evolves informally to meet its members' personal security,esteem,and belonging needs.

Accepted Answer

Friendship groups provide support, validation, and a sense of belonging to their members. As individuals bond and develop closer relationships, the group evolves to meet the personal security, esteem, and belonging needs of its members. This evolution happens naturally and informally over time as members interact and build trust with one another.

Question 3

Most managers believe that close-knit informal groups have only desirable effects on an organization.

Accepted Answer

While close-knit informal groups can have positive effects on an organization such as increased morale and productivity, they can also have negative effects such as favoritism, resistance to change, and exclusion of outsiders. It is important for managers to understand and manage informal groups in order to prevent any negative consequences.

Question 4

Groups may be classified according to their primary goals in an organization as open or closed groups.

Accepted Answer

Groups in an organization are typically classified as formal or informal, not open or closed, based on their primary goals and the nature of their formation.

Question 5

In Learning From Experience: Boeing's Development of Teams and Their Leaders,the first officer in the presented scenario warned that the plane was flying too high and too fast,but the captain brushed him off.

Accepted Answer

This is stated in the article: "The first officer called out that they were flying too high, too fast, but the captain brushed him off, focused on the instruments before him."

Question 6

A closed group develops out of the day-to-day activities,interactions,and sentiments of the members for the purpose of meeting their social needs.

Accepted Answer

The answer of A closed group develops out of the...

Question 7

The ability to develop,support,facilitate,and lead groups to achieve organizational goals is part of the teams identity.

Accepted Answer

The ability to develop, support, facilitate, and lead groups to achieve organizational goals is typically part of a leader's or manager's role, not the team's identity.

Question 8

In a typical organization,friendship groups would be considered informal groups,while task groups would be considered formal groups.

Accepted Answer

Friendship groups, often referred to as cliques, are formed based on personal relationships and common interests, rather than official roles or responsibilities within the organization. In contrast, task groups are formed for the specific purpose of completing a particular task or goal, and are established within the formal structure of the organization.

Question 9

A clique is any number of people who often communicate with one another over a period of time,share goals,and are few enough so that each individual may communicate with all the others,person-to-person.

Accepted Answer

The answer of A clique is any number of people...

Question 10

A group is any number of people who often communicate with one another over a period of time,share goals,and are few enough so that each individual may communicate with all the others,person-to-person.

Accepted Answer

The definition of a group provided in the statement is accurate and true.

Question 11

A person might classify a group that accepts their efforts to obtain membership as a closed group.

Accepted Answer

A group that accepts someone's efforts to obtain membership is typically considered an open group, as it allows new members to join under certain conditions. A closed group, on the other hand, would not accept new members or would have very strict and limited criteria for membership.

Question 12

Informal groups,such as friendship groups,have only positive effects in organizations.

Accepted Answer

Informal groups can have both positive and negative effects in organizations. They can provide social support, enhance communication, and increase job satisfaction, but they can also lead to groupthink, social loafing, and resistance to change.

Question 13

A person might classify a group that rejects their efforts to obtain membership as a closed group.

Accepted Answer

If the group rejects the person's efforts to join, it suggests that there are established criteria for membership that the person does not fulfill, indicating that the group is closed.

Question 14

Informal groups in organizations can't always be classified simply as positive or negative because many exhibit both characteristics from time to time.

Accepted Answer

Informal groups in organizations can have positive effects like enhancing communication, fostering creativity, and providing social support, but they can also have negative effects such as spreading rumors, resisting change, or creating conflicts. Therefore, it is not uncommon for informal groups to exhibit both positive and negative characteristics depending on the situation.

Question 15

In Learning From Experience: Boeing's Development of Teams and Their Leaders,Boeing puts high value on individual work rather than teamwork

Accepted Answer

The article describes how Boeing shifted its focus towards teamwork and leadership development in response to challenges faced during project development. Therefore, Boeing puts high value on teamwork rather than individual work.

Question 16

An organization can influence the development of informal groups through the physical layout of work,types of technology used,and leadership practices of managers.

Accepted Answer

The physical layout of work, types of technology used, and leadership practices of managers can all impact the formation and development of informal groups within an organization. For example, an open office layout with collaborative spaces may encourage more informal group interactions, while a hierarchical leadership style may discourage informal group formation. Therefore, the statement is true.

Question 17

Dealing with conflict openly and communicating freely among team members are core characteristics of effective teams.

Accepted Answer

Dealing with conflict openly and communicating freely among team members are essential for effective teamwork as it leads to a better understanding of different perspectives and fosters trust and respect among team members.

Question 18

The teams competency involves the ability to develop,support,facilitate,and lead groups to achieve organizational goals.

Accepted Answer

The statement accurately describes the competency of a team, which includes the skills and abilities to develop, support, and lead groups towards achieving organizational goals.

Question 19

In organizations,two basic types of groups of interest are friendship groups,which are formal groups,and task groups,which are informal groups.

Accepted Answer

Friendship groups are informal groups and task groups are formal groups.

Question 20

A single group in an organization may serve both friendship and task purposes.

Accepted Answer

It is possible for a single group in an organization to fulfill both friendship and task purposes. For example, a team working on a project together may become close friends while also successfully completing tasks and achieving goals.

Quiz 12: Developing and Leading Teams: Part A