Question 1

The roles of sender and receiver will constantly shift back and forth during a typical communication episode between two employees attempting to solve a problem.

Accepted Answer

This is true because both employees will need to send and receive information in order to fully understand and solve the problem. As they exchange ideas and feedback, they will both take on the roles of sender and receiver multiple times throughout the conversation.

Question 2

Formal numerical documents are in the midrange of the media richness continuum.

Accepted Answer

Formal numerical documents are considered low in media richness because they lack immediate feedback, multiple cues, and personal focus.

Question 3

The output of communication are interpretations.

Accepted Answer

False

Question 4

Solving important and tough problems--especially those involving uncertainty and emotional content--should be done through written communication.

Accepted Answer

Solving problems involving uncertainty and emotional content often require more than written communication, such as face-to-face communication, active listening, and empathy.

Question 5

The richness of each medium involves a blend of several factors including the speed of personalized feedback provided through the medium and the variety of cues and language provided through the medium.

Accepted Answer

The statement is true. The richness of a medium is determined by several factors, including personalized feedback speed and the type and amount of cues and language provided through the medium.

Question 6

Messages low in media richness may require a long time to digest or can't overcome biases.

Accepted Answer

Messages that are low in media richness, such as emails, may not convey enough nonverbal cues or provide opportunities for immediate feedback, which can lead to misinterpretations or difficulties in understanding the message. Additionally, people may have biases towards certain communication channels, which can affect how they perceive and respond to messages. Therefore, low-richness messages may require more effort or time to process and may be more prone to misunderstandings or obstacles.

Question 7

When the message intended by the sender is the same as the message understood and interpreted by the receiver,accurate interpersonal communication is said to have occurred.

Accepted Answer

Accurate interpersonal communication is said to have occurred when the message intended by the sender is the same as the message understood and interpreted by the receiver.

Question 8

Informal letters and memos are at the midrange of the media richness continuum.

Accepted Answer

Informal letters and memos are considered to be at the midrange of the media richness continuum because they can convey a moderate amount of information but lack the ability to provide immediate feedback or nonverbal cues.

Question 9

Messages refers to transmitted data and the coded (verbal and nonverbal)symbols that give particular meaning to the data.

Accepted Answer

Messages involve both the transmitted data and the symbols used to convey meaning, whether they are verbal or nonverbal.

Question 10

Media richness is the media's capacity of a communication approach to transmit cues and provide feedback.

Accepted Answer

Media richness theory states that the richness of a communication medium is based on its ability to convey multiple cues (such as facial expressions, tone of voice, and body language) and provide immediate feedback, making face-to-face communication the richest medium.

Question 11

Transmitters and receptors of the message usually involve only hearing.

Accepted Answer

Transmitters and receptors of messages can involve various sensory modalities such as sight, touch, smell, and taste, in addition to hearing.

Question 12

In Learning From Experience: Julia Stewart,Chairman and CEO of DineEquity,Employees have to return franchisee phone calls within 24 hours.

Accepted Answer

In the article, Julia Stewart states that one of the company policies is that employees have to return franchisee phone calls within 24 hours.

Question 13

In communication,data (such as words spoken)become information when they are heard by the receiver.

Accepted Answer

The answer of In communication,data (such as words spoken)become information...

Question 14

Media richness refers to the amount of feedback a sender receives from the receiver.

Accepted Answer

Media richness refers to the ability of a communication medium to effectively convey information and handle multiple cues simultaneously, facilitate rapid feedback, and foster personal warmth and interactivity.

Question 15

When two employees are working together to come up with a solution to a problem,roles of sender and receiver will constantly shift back and forth during a typical communication episode between them.

Accepted Answer

In a collaborative conversation, roles of sender and receiver are constantly shifting as both parties contribute to the discussion and work on a solution together.

Question 16

Even after the transmission begins in interpersonal communication,the process is still in direct control of the sender.

Accepted Answer

Once the transmission begins, the receiver also has an active role in shaping the communication process. The receiver provides feedback and may seek clarification, which can influence how the message is understood and interpreted. Therefore, the process is not solely under the direct control of the sender.

Question 17

When the sender is satisfied that he/she has fully and completely relayed a message,accurate interpersonal communication is said to have occurred.

Accepted Answer

Accurate interpersonal communication involves not only the sender fully and completely relaying a message, but also the receiver accurately interpreting and understanding the message. Therefore, the satisfaction of the sender alone does not ensure accurate interpersonal communication.

Question 18

Channels are the means by which a receiver interprets a message.

Accepted Answer

Channels are the means through which a message is transmitted from sender to receiver, not how a message is interpreted. Interpretation is influenced by the receiver's perceptions, experiences, and context.

Question 19

Channels are the means by which messages travel from sender to receiver.

Accepted Answer

Channels refer to the methods or mediums used to convey a message from the sender to the receiver. Some common channels include face-to-face communication, phone calls, emails, social media, and written documents.

Question 20

In Learning From Experience: Julia Stewart,Chairman and CEO of DineEquity,Stewart finds that the best form of communication is e-mail.

Accepted Answer

Julia Stewart believes in the power of face-to-face communication as the most effective way to connect with and understand people, rather than relying solely on email.

Quiz 9: Interpersonal Communication in Organizations: Part A