Which of the following statements about TQM is true?
A) In TQM, quality is the role of quality control specialists.
B) In TQM, satisfying the customer is primarily the responsibility of marketing.
C) The TQM perspective views quality as the central purpose of the organization whereas the operational perspective focuses on efficiency.
D) Most major firms have not yet adopted TQM.

Question

Quizplus · Accepted Answer

TQM (Total Quality Management) perspective emphasizes that quality is the central purpose of the organization and involves everyone in the organization, not just quality control specialists. In contrast, the operational perspective focuses on efficiency and improving processes. Therefore, option A and B are incorrect. Option D is also incorrect because many major firms have adopted TQM.

Which of the Following Statements About TQM Is True