Which of the following is not a key element of the TQM approach?
A) Focus on the customer
B) Continuous improvement
C) Employee involvement
D) Scientifically study each part of a task and develop the best method of performing the task

Question

Quizplus · Accepted Answer

Scientifically study each part of a task and develop the best method of performing the task is not a key element of TQM approach. However, it is a key element of Scientific Management approach. The key elements of TQM include focus on the customer, continuous improvement, and employee involvement.

Which of the Following Is Not a Key Element of the TQM