The basis of ________ is the understanding that all employees and organizational units should be working harmoniously to satisfy the customer.
A) quality circles
B) TQM
C) MRP
D) ORR

Question

Quizplus · Accepted Answer

TQM (Total Quality Management) is based on the idea of achieving customer satisfaction through the collaboration of all organizational units and employees. It involves continuous improvement processes, employee empowerment, and a focus on meeting customer needs and expectations. Quality circles and MRP (Material Requirements Planning) are more specific tools or approaches within the broader framework of TQM, and ORR (Operational Readiness Review) is a process for assessing the preparedness of a system or organization for implementation, which is not directly related to customer satisfaction.

The Basis of ________ Is the Understanding That All Employees