The source of standards for defining quality today is the
A) customer.
B) operations department.
C) strategic planning team.
D) internal standards set.

Question

Quizplus · Accepted Answer

The source of standards for defining quality today is the customer. The ultimate judge of quality is the customer, and organizations must focus on meeting and exceeding their expectations to remain competitive. This approach is known as customer-centric quality.

The Source of Standards for Defining Quality Today Is the