________ ultimately decide what constitutes quality through ________.
A) Customers; purchasing decisions
B) Managers; operations decisions
C) Employees; quality circles
D) Managers; company and employee goals

Question

Quizplus · Accepted Answer

Quality is ultimately determined by the customers who purchase the product or service. Their decisions and feedback indicate the level of satisfaction with the quality. While managers and employees play important roles in ensuring quality, ultimately it is the customer's perceptions that matter most.

________ Ultimately Decide What Constitutes Quality Through ________

Ultimately Decide What Constitutes Quality Through