The American Customer Satisfaction Index produces a measure of customer service quality based on surveys of consumers.

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The statement is true. The American Customer Satisfaction Index (ACSI) is a national economic indicator of customer evaluations of products and services in the United States, produced by the University of Michigan's Ross School of Business. It is based on surveys of consumers and measures various aspects of customer experience, including customer service quality.

The American Customer Satisfaction Index Produces a Measure of Customer