Which service quality attribute deals with the physical facilities of the service provider?
A)access
B)reliability
C)tangibles
D)communication

Question

Quizplus · Accepted Answer

Tangibles refer to the physical facilities, equipment, and appearance of personnel, which can influence a customer's perception of the overall service quality. This includes the cleanliness, comfort, design, and accessibility of the service location. Therefore, the attribute that deals with the physical facilities of the service provider is tangibles.

Which Service Quality Attribute Deals with the Physical Facilities of the Service