Variability in service quality can be reduced through _____.
A)standardizing services
B)development of branches
C)market research
D)warranties

Question

Quizplus · Accepted Answer

Standardizing services ensures that they are consistent and of the same quality every time they are provided, reducing variability and increasing customer satisfaction. Developments of branches, market research, and warranties may also contribute to improving service quality, but they do not directly address variability.

Variability in Service Quality Can Be Reduced Through _____