Bob and Amy are simply instructed to attract new clients, but are not given specific guidelines to use to accomplish this goal. Because they work for a conservative company, they are afraid to take risks. This situation is an example of ________.
A) mutual adjustment
B) role conflict
C) bureaucracy
D) role ambiguity

Question

Quizplus · Accepted Answer

The situation described indicates a lack of clear direction or expectations, which is the definition of role ambiguity. The fear of taking risks is likely a result of uncertainty about what is expected of them, leading to a reluctance to try new approaches. Bureaucracy refers to a specific type of organizational structure and is not relevant here. Mutual adjustment and role conflict also do not fit the situation described.

Bob and Amy Are Simply Instructed to Attract New Clients