Question 1

An informal communication system that arises spontaneously from the social interaction between people is referred to as grapevine communication.

Accepted Answer

Grapevine communication is an informal and unofficial communication system that emerges from social interactions between individuals within an organization. It is not under the control of management and is often based on rumors, gossip, and speculation.

Question 2

Interestingly enough,one step that is missing from the seven-step plan to protect an organization from the misuse of its electronic communications by employees is the development and implementation of a relevant policy.

Accepted Answer

The answer of Interestingly enough,one step that is missing from...

Question 3

Giving the organization's economic and financial information to employees is referred to as open-book management.

Accepted Answer

Open-book management is a management approach where an organization shares its financial and economic information with employees in order to help them understand the business operations, and involve them in the decision-making process.

Question 4

Downward communication systems are designed to get information from employees to management.

Accepted Answer

Downward communication systems are designed to get information from management to employees, not the other way around.

Question 5

An in-house complaint procedure and a non-union grievance procedure could be seen as similar systems for employees to address their complaints.

Accepted Answer

Both an in-house complaint procedure and a non-union grievance procedure provide employees with a process for addressing and resolving their complaints or concerns within the organization. However, a non-union grievance procedure may be more formal and structured, involving specific steps or levels of appeal, whereas an in-house complaint procedure may be more flexible and informal in its approach.

Question 6

Open-book management is another term for an open door policy.

Accepted Answer

Open-book management is a business practice that involves sharing financial and operational information with employees to enhance their understanding of the company's performance and goals. It is not the same as an open door policy, which simply refers to a management style that encourages communication and accessibility between managers and employees.

Question 7

Information bulletins,employee handbooks,and prerecorded messages are all forms of downward communication.

Accepted Answer

Downward communication refers to the flow of information and messages from managers or superiors to subordinates. Information bulletins, employee handbooks, and prerecorded messages are all forms of communication that are directed from the top management to employees, making them examples of downward communication.

Question 8

Organization-specific internal computer networks (internet)are often known as intranets

Accepted Answer

Intranets are internal computer networks within an organization, not accessible to the public, and used for sharing information within the organization.

Question 9

The biggest problem with the grapevine communication system is its structured formality.

Accepted Answer

The grapevine communication system is actually informal and unstructured. It is based on rumors, gossip, and word-of-mouth communication among employees, without any set guidelines or procedures. This lack of formality can lead to inaccuracies and false information being spread, which can be a major drawback of this type of communication system.

Question 10

Communication systems that exist to get information from employees are called an upward system.

Accepted Answer

An upward communication system is specifically designed to get information from employees and convey it upward in the organization.

Question 11

Organization-specific internal computer networks (internet)are often known as in-house internets.

Accepted Answer

Organization-specific internal computer networks are often known as intranets, not in-house internets.

Question 12

An in-house complaint procedure and a non-union grievance procedure are two extremely different systems that are intended to deal with very different situations or employee problems.

Accepted Answer

An in-house complaint procedure and a non-union grievance procedure are similar systems designed to address employee concerns and disputes, but they may differ in terms of formality and specific processes.

Question 13

An organizational in-house newsletter is an example of upward communication.

Accepted Answer

An organizational in-house newsletter is an example of downward communication, as it typically involves information being disseminated from management to employees.

Question 14

In-house complaint procedures are organizationally developed methods for employees to register a complaint.

Accepted Answer

In-house complaint procedures are developed by organizations to provide employees with a structured process to register a complaint.

Question 15

A non-union grievance procedure is used to resolve disputes in non-union settings.

Accepted Answer

A non-union grievance procedure is a process used to resolve conflicts or disputes between employees and employers in workplaces that do not have a union. It may involve several steps, including formal and informal meetings, reviews, and appeals, among others. Non-union grievance procedures are established by organizations to help employees and employers resolve conflicts and maintain a productive work environment.

Question 16

The five key dimensions of employee relations are: employee rights,employee counselling,employee involvement,job evaluation,and workforce analysis.

Accepted Answer

The five key dimensions of employee relations typically include communication, conflict resolution, employee involvement, employee rights, and labor relations, not job evaluation or workforce analysis.

Question 17

Organizational communication systems can generally be divided into upward systems and downward systems.

Accepted Answer

Organizational communication systems can indeed be divided into upward (such as feedback from employees to managers) and downward (such as direction and feedback from managers to employees) systems.

Question 18

Upward communication goes in the opposite direction from downward communication.

Accepted Answer

Upward communication flows from employees to managers or higher authorities, while downward communication flows from managers or higher authorities to employees.

Question 19

If an employer can show its legitimate business interests are affected by material posted on a social network by an employee,that employee may be liable and subject to discipline.

Accepted Answer

Employers can take action against employees who make posts on social media that negatively impact the company's legitimate business interests. This could include termination or disciplinary action. However, employers must also balance this action with the employee's right to free speech and privacy considerations.

Question 20

The grapevine communication system is the system used by upper management to transfer financial data.

Accepted Answer

The grapevine communication system is an informal communication network that spreads information through rumors and gossip, not financial data. Upper management would typically use formal channels such as meetings or reports to transfer financial data.

Quiz 11: Managing Employee Relations