Question 1

In public communication,"call outs" are instances of interruption or competition for the floor.

Accepted Answer

"Call outs" in public communication typically refer to publicly naming or challenging individuals or entities on their actions, behaviors, or statements, rather than interrupting or competing for the floor.

Question 2

The degree to which you consider both the common good and fundamental principles you hold to be true when crafting your message directly relates to how your message will affect others.

Accepted Answer

The degree to which you consider the common good and fundamental principles when crafting a message is crucial as it directly affects how the message will be received by others. Failure to consider these factors may result in a message that is misinterpreted or offensive.

Question 3

Using transitions to provide signposts or cues for your audience to follow along is an example of being concise in communication.

Accepted Answer

Being concise in communication means expressing ideas in as few words as necessary without sacrificing clarity, while using transitions provides structure and helps the audience follow the flow of ideas, which is more about clarity and organization than conciseness.

Question 4

Being egalitarian means that you have to avoid professional terminology.

Accepted Answer

Being egalitarian means treating everyone as equals regardless of their profession, background, or education. It does not necessarily mean avoiding professional terminology, though it may involve explaining technical terms in a way that is easily understandable to everyone. In fact, using professional terminology can sometimes be necessary to communicate effectively, especially in certain fields or industries.

Question 5

Being respectful means that you have selected a topic appropriate to your audience,gathered enough information to cover the topic well,put your information into a logical sequence,and considered how best to present it.

Accepted Answer

Being respectful indeed involves considering your audience's feelings and perspectives, but the description provided outlines the process of preparing and presenting information effectively, rather than the concept of respect itself. Respect involves treating others with consideration, politeness, and honor, which is broader than just communication preparation and presentation.

Question 6

In order to be respectful,one has to keep passion and enthusiasm out of business communication.

Accepted Answer

Being respectful in business communication does not necessarily mean keeping passion and enthusiasm out of it. It is possible to convey enthusiasm and passion in a respectful manner. It is important to strike a balance between professionalism and genuine interest in the topic being discussed.

Question 7

Which of the following is not true about communication?

Accepted Answer

While communication can be influenced by one's socio-economic background, it does not necessarily reflect it. The other options are all true statements about communication.

Question 8

_____ refers to your sense of self and awareness of who you are.

Accepted Answer

Self-concept is the term used for the idea or mental image you have of yourself. It includes your beliefs about your abilities, personality traits, values, and behaviors. Self-awareness and introspection are related concepts but refer more specifically to the process of reflecting on your thoughts and emotions. Intuition and self-perception are also related but refer to different aspects of psychological experience - intuition being a type of automatic, rapid thinking process and self-perception being the way we interpret our own behavior to understand our underlying attitudes and beliefs.

Question 9

Being manipulative is one of the ways the speaker exhibits his respect for the audience.

Accepted Answer

Being manipulative is not a respectful behavior towards the audience. It is a way of attempting to control or influence them for one's own benefit, which is unethical and disrespectful. Respectful communication involves being honest, transparent, and attentive to the needs and perspectives of the audience.

Question 10

Which of the following is not a critical term in the definition of communication?

Accepted Answer

The other four terms - process, understanding, sharing, and meaning - are all critical components in the definition of communication. Status, on the other hand, may be a relevant factor in certain communication contexts, but it is not a necessary component in the general definition of communication.

Question 11

It is estimated that over _____ million Americans are illiterate,unable to functionally read or write.

Accepted Answer

It is estimated that over 40 million Americans are considered illiterate, meaning they cannot read or write at a level necessary for dealing with many everyday tasks.

Question 12

Aristotle uses the term logos to describe the act of organization.

Accepted Answer

In Aristotle's philosophy, logos refers to logic, reason, or discourse, and it is considered central to his concept of organization and rational thinking.

Question 13

In mass communication,by choosing messages or references that many audience members will recognize or can identify with,you can develop common ground and increase the appeal of your message.

Accepted Answer

This statement is true. Using messages or references that are familiar to the audience can help establish a shared understanding and make the message more relatable and engaging.

Question 14

Which of the following does not reflect one's self-concept?

Accepted Answer

While parents can have a significant influence on one's development, including building self-esteem and self-worth, ultimately one's self-concept is based on their own personal beliefs, attitudes, and perceptions of themselves. Clothing, friends, professional choices, and interests all contribute to one's self-concept by influencing how one sees themselves and how they are perceived by others.

Question 15

"I don't understand how you could have trouble with the product you bought.Try it again."-is an example of respectful communication.

Accepted Answer

While it may seem like the statement is attempting to be helpful, it comes across as dismissive and lacking empathy towards the customer's difficulty with the product. Respectful communication would involve actively listening to the customer's concerns and offering additional support and suggestions to help them address the issue.

Question 16

Clarity begins with interpersonal communication.

Accepted Answer

The answer of Clarity begins with interpersonal communication....

Question 17

The study mentioned in the text found that _____ is both a "marker" of high-skill,high-wage,professional work and a 'gatekeeper' with clear equity implications.

Accepted Answer

Writing is identified as both a marker of high-skill, high-wage, professional work and a gatekeeper, indicating its importance and the equity implications associated with it.

Question 18

To communicate in an egalitarian manner,one must speak and write in a way that is comprehensible and relevant to those who are "like you" in terms of age,gender,race or ethnicity,or other characteristics.

Accepted Answer

To communicate in an egalitarian manner, one should speak and write in a way that is comprehensible and relevant to everyone, regardless of their age, gender, race or ethnicity, or other characteristics. Egalitarian communication aims to be inclusive and non-discriminatory.

Question 19

Megan was assessing her career options before she decided to take up a course on her skills.She realized that she was happy talking to people and helping them out;this could help her in a customer facing job.What Megan was trying to realize was her____________ .

Accepted Answer

Megan was evaluating her preferences and strengths, which is a reflection of her self-concept. Self-concept involves understanding one's own attitudes, behaviors, and how one perceives oneself, which is crucial in career decision-making.

Question 20

One advantage of mass communication is that everyone receives the communication in the same way.

Accepted Answer

Mass communication can be interpreted differently by different individuals based on factors such as cultural background, education level, and personal experiences.

Quiz 1: Effective Business Communication