Question 1

With ISO 9000 someone is responsible for quality at every step.

Accepted Answer

ISO 9000 requires an organization to have a quality management system where someone is responsible for overseeing and ensuring quality at every step of the process. This includes top management as well as individuals responsible for specific areas such as production, design, and customer service.

Question 2

Purchasing specifications should be used only with products where quality is highly standardized.

Accepted Answer

Purchasing specifications can be used for any product, regardless of how standardized the quality is. They are essential for ensuring that the purchased product meets the needs and requirements of the buyer.

Question 3

Organizational buyers are also referred to as industrial or intermediate buyers.

Accepted Answer

Organizational buyers can refer to both industrial and intermediate buyers, making statement A true.

Question 4

Business and organizational customers are selective buyers who buy for the sole purpose of resale.

Accepted Answer

Business and organizational customers may buy for various purposes other than resale, such as for their own operations, to provide to employees, or to use in their own production processes.

Question 5

ISO 9000 is only relevant to domestic suppliers.

Accepted Answer

ISO 9000 is a globally recognized standard for quality management and is applicable to suppliers from any country or region. It is not limited to domestic suppliers.

Question 6

Purchasing managers seldom use purchasing specifications to buy on the Internet.

Accepted Answer

Purchasing managers often use purchasing specifications to ensure that products purchased online meet the required standards and specifications. This helps to ensure that the purchased products meet the organization's needs and requirements.

Question 7

ISO 9000 is only relevant to international suppliers.

Accepted Answer

ISO 9000 is a standard for quality management systems that can be adopted by any organization, regardless of its location. While it is often associated with international suppliers due to its emphasis on standardization and consistency, ISO 9000 is relevant to any company seeking to improve its quality processes and meet customer expectations.

Question 8

ISO 9000 is a way for a supplier to document that its quality procedures meet internationally recognized standards.

Accepted Answer

ISO 9000 is a set of international standards for quality management systems that provides a framework for ensuring consistent quality in products and services. By implementing the requirements of the ISO 9000 standard, a supplier can document that its quality procedures meet these internationally recognized standards.

Question 9

A description of what a firm wants to buy is called its purchasing specifications, whether that description is written or electronic.

Accepted Answer

This statement is true.

Question 10

The process of organizational buying is entirely different from consumer buying.

Accepted Answer

While there are differences in scale, purpose, and complexity between organizational and consumer buying, both processes can share common stages such as need recognition, evaluation of options, purchase decision, and post-purchase evaluation. The fundamental principles of decision-making can apply to both, albeit in different contexts and with different stakeholders involved.

Question 11

Dependability of supply is usually much less important than price for most business customers.

Accepted Answer

Dependability of supply is often a critical factor for many businesses, as disruptions in the supply chain can result in lost revenue and damage to reputation. While price is always a consideration, dependability is often equally important for businesses seeking reliable and consistent suppliers.

Question 12

The approaches used to serve business customers in international markets are even more varied than those required to reach individual consumers.

Accepted Answer

The answer of The approaches used to serve business customers...

Question 13

Like final consumers, organizations make purchases to satisfy specific needs, but their basic need is for goods and services that will help them satisfy their own customers or clients.

Accepted Answer

This statement is true. Organizations make purchases with the goal of satisfying the needs of their own customers or clients.

Question 14

Organizational buyers are often referred to as the B2B market.

Accepted Answer

Organizational buyers are indeed the B2B (Business-to-Business) market, as they consist of various companies and organizations that purchase goods and services from other businesses for their own use or resale.

Question 15

Organizations always focus on economic factors when they make purchase decisions and are never as emotional as final consumers in their buying behavior.

Accepted Answer

Organizations also consider emotional factors such as brand reputation, corporate social responsibility, and relationships with suppliers when making purchasing decisions.

Question 16

There are more final consumers than business and organizational customers, so more is purchased by final consumers.

Accepted Answer

Business and organizational customers often buy in larger quantities and make more significant purchases than individual final consumers, which can lead to a higher overall volume of purchases despite there being fewer business customers.

Question 17

Purchasing specifications may be very simple (with only a brand name or part number) or very detailed (as with services).

Accepted Answer

This statement is true, as purchasing specifications can vary widely in their level of detail depending on the product or service being purchased.

Question 18

ISO 9000 is relevant to both domestic and international suppliers.

Accepted Answer

ISO 9000 is a globally recognized standard for quality management systems and is relevant to suppliers both domestically and internationally. It provides a framework for organizations to ensure their products and services consistently meet customer requirements and regulatory standards.

Question 19

Purchase specifications for services are usually very simple because services tend to be very standardized.

Accepted Answer

Purchase specifications for services can vary greatly depending on the specific service being procured. Services can range from standardized offerings such as financial or consulting services to highly customized services such as event planning or software development. Therefore, purchase specifications for services can be complex and detailed depending on the nature of the service being acquired.

Question 20

Organizational buyers often buy on the basis of a set of purchasing specifications.

Accepted Answer

Organizational buyers typically have specific criteria and requirements when making purchases, and these are often outlined in purchasing specifications.

Quiz 7: Business and Organizational Customers and Their Buying Behavior