Question 1

Systems analysts examine four important factors when selecting a conversion strategy: risk, cost, communication, and time required.

Accepted Answer

Systems analysts typically consider factors such as risk, cost, time, and impact on operations when selecting a conversion strategy, but communication is not usually listed as one of the primary factors.

Question 2

One of the earliest models for managing organizational change was developed by Kurt Lewin. Lewin argued that change is a three-step process: unfreeze, _________, refreeze.
A) migrate
B) change
C) develop
D) move
E) program

Accepted Answer

The answer of One of the earliest models for managing...

Question 3

Postimplementation activities attempt to _____ the organization after the successful transition to the new system.
A) streamline
B) refreeze
C) down size
D) right size
E) improve

Accepted Answer

Postimplementation activities aim to refreeze the organization after the implementation of a new system. Refreezing refers to stabilizing the new processes, solidifying the new behaviors and institutionalizing the change, preventing any regression to the old ways of doing things.

Question 4

There are three key roles in any major organizational change, the sponsor of the change, the change agent, and ___________.
A) potential adopters
B) customers
C) users
D) project mangers
E) vendors

Accepted Answer

The third key role in any major organizational change is the potential adopters, as they are the ones who will be impacted by the change and need to either accept or resist it. The sponsor of the change provides the funding and resources for the change, while the change agent is responsible for planning and implementing the change. Customers, users, project managers, and vendors may all be involved in the change process, but they do not necessarily represent a distinct key role.

Question 5

Direct conversion is the conversion style where both systems (as-is and to-be) are used simultaneously.

Accepted Answer

Direct conversion, also known as the big bang approach, involves switching from the old system to the new system in one go, without running both systems simultaneously.

Question 6

Change management is the process of helping people to adopt and adapt to the to-be system and its accompanying work processes without undue stress.

Accepted Answer

Change management is indeed the process of facilitating the transition from the current state to the desired state with minimal disruption and stress to individuals and teams involved in the change effort. It involves planning, communication, support, training, and monitoring to ensure that people are prepared and motivated to embrace the new system or processes.

Question 7

When training users from a collectivistic culture it makes sense to use _____.
A) online support (OLS)
B) frequently asked questions (FAQ)
C) on-demand training (ODT)
D) group-based training
E) computer-based training (CBT)

Accepted Answer

Collectivistic cultures prioritize group harmony and collaboration over individual success. Therefore, group-based training is the best choice as it allows users to learn from and with one another, fostering a sense of community and shared responsibility for learning.

Question 8

When one or more locations or units within a organization are selected to be converted first as part of a pilot test, this is called phased conversion.

Accepted Answer

This is called a pilot conversion, not phased conversion. Phased conversion involves gradually implementing a new system across an organization.

Question 9

If you decide to upgrade, allow yourself at least _____ to test the upgrade on a separate system before you install it.
A) a day
B) a week
C) two weeks
D) a month
E) two months

Accepted Answer

The answer of If you decide to upgrade, allow yourself...

Question 10

The conversion style is the way in which users are switched between the old and new systems. There are two fundamentally different approaches to the style of conversion: direct conversion and ______________________.
A) indirect conversion
B) parallel conversion
C) phased conversion
D) pilot conversion
E) simultaneous conversion

Accepted Answer

Parallel conversion is a fundamentally different approach where both old and new systems run simultaneously for a period, unlike direct conversion which switches immediately.

Question 11

APS Systems would like to convert to the new system with very little risk. The ideal conversion strategy for APS Systems would be a conversion style of parallel, piloted, and a modular conversion.

Accepted Answer

The conversion strategy mentioned in the question - parallel, piloted, and modular - is a low-risk approach that involves running both the old and new systems simultaneously (parallel), testing the new system using a pilot group of users (piloted), and dividing the conversion process into smaller, manageable modules (modular). This type of conversion is generally recommended when the risk of system failure is high, as it allows for a gradual transition from the old to the new system with minimal disruption to business operations.

Question 12

It is critical in change management to understand that the real costs and benefits are far more important than the perceived costs and benefits, because people act on what is true, not on what they believe to be true.

Accepted Answer

People often act based on their perceptions of costs and benefits, not solely on the objective or real costs and benefits. Change management strategies must address and influence these perceptions to effectively guide behavior and acceptance of change.

Question 13

If there are many users to train, many organizations turn to _____.
A) online support (OLS)
B) frequently asked questions (FAQ)
C) on-demand training (ODT)
D) classroom training
E) computer-based training (CBT)

Accepted Answer

The answer of If there are many users to train,...

Question 14

Project team review is usually conducted _____.
A) right after the system is implemented
B) just before the system is implemented
C) during the project initiation phase
D) several months after the system is installed
E) during the project team review

Accepted Answer

Project team review is typically conducted right after the system is implemented to evaluate the project's success, gather lessons learned, and identify areas for improvement.

Question 15

The sponsor, the change agent, and the potential adopters are the actors found in the change management process.

Accepted Answer

The answer of The sponsor, the change agent, and the...

Question 16

There are three important factors to consider in selecting a conversion strategy: risk, cost, and _____________.
A) the time required
B) system features
C) infrastructure
D) planning
E) performance

Accepted Answer

The time required may be a factor to consider, but it is not as crucial as the level of risk and cost involved in the conversion strategy. Infrastructure and system features may also have an impact on the decision, but they are not as universal as risk and cost. Planning and performance are important, but they can be addressed within the selection of the conversion strategy itself.

Question 17

APS Systems would like to convert to the new system quickly. The ideal conversion strategy for APS Systems would be a conversion style of parallel and a modular conversion.

Accepted Answer

The ideal conversion strategy for a quick switch would be a direct (or "big bang") conversion, not parallel and modular, as parallel and modular approaches involve running old and new systems simultaneously or in parts, which takes longer.

Question 18

Moving users from the as-is business processes and computer programs to the to-be business processes and programs is called conversion.

Accepted Answer

Conversion is the process of transitioning from the current (as-is) state of business processes and computer programs to the desired (to-be) state.

Question 19

Whole system conversion is the conversion location where the separate and distinct modules of the entire system are installed at one time in three or more phases.

Accepted Answer

Whole system conversion, also known as direct cutover, involves replacing the old system entirely with the new system at once, rather than in phases or modules.

Question 20

Project assessment is not usually performed, yet it can be an important component of organizational learning.

Accepted Answer

Project assessment allows organizations to evaluate their successes and failures in order to learn from their experiences and improve future projects. Therefore, performing project assessment can be valuable for organizational learning.

Quiz 13: Installation and Operations

Systems analysts examine four important factors when selecting a conversion strategy: risk, cost, communication, and time required.

One of the earliest models for managing organizational change was developed by Kurt Lewin. Lewin argued that change is a three-step process: unfreeze, _________, refreeze.

Postimplementation activities attempt to _____ the organization after the successful transition to the new system.

There are three key roles in any major organizational change, the sponsor of the change, the change agent, and ___________.

Direct conversion is the conversion style where both systems (as-is and to-be) are used simultaneously.

Change management is the process of helping people to adopt and adapt to the to-be system and its accompanying work processes without undue stress.

When training users from a collectivistic culture it makes sense to use _____.

When one or more locations or units within a organization are selected to be converted first as part of a pilot test, this is called phased conversion.

If you decide to upgrade, allow yourself at least _____ to test the upgrade on a separate system before you install it.

The conversion style is the way in which users are switched between the old and new systems. There are two fundamentally different approaches to the style of conversion: direct conversion and ______________________.