Question 1

The late famous broadcast journalist Walter Cronkite said that one of his regrets in life was not actively participating in the space program as an astronaut.Back in the 1980's,he was selected as a candidate to be the first journalist to fly into space,but NASA decided to take a teacher instead.In some ways,this may appear as though Cronkite was pursuing a self-esteem need;however,having already achieved celebrity status,for Cronkite,his was the pursuit of a self-actualization need.

Accepted Answer

The passage states that Cronkite's desire to participate in the space program was a pursuit of self-actualization, not just a self-esteem need.

Question 2

Herzberg's research found that improvements in the work environment were a more effective way to motivate employees than improvements in job content.

Accepted Answer

The answer of Herzberg's research found that improvements in the...

Question 3

Herzberg found that the sense of achievement employees experienced when they performed their jobs was an important motivator.

Accepted Answer

Herzberg's Two-Factor Theory of Motivation identified "achievement" as one of the key motivators that leads to job satisfaction.

Question 4

Herzberg used the term hygiene factor to refer to an element of job content that was most important as a source of worker motivation.

Accepted Answer

Herzberg used the term hygiene factor to refer to an element of job content that was necessary for worker satisfaction but did not actually motivate them. The term motivator factor was used to refer to elements of job content that actually did motivate workers.

Question 5

Herzberg's study showed that pay was the job characteristic that ranked highest as a motivator.

Accepted Answer

Herzberg's study showed that achievement, recognition, work itself, responsibility, and advancement were the job characteristics that ranked highest as motivators, whereas pay was only considered a hygiene factor that did not actually motivate employees but rather served as a source of dissatisfaction if not adequate.

Question 6

Referring to Maslow's Hierarchy of Needs Theory,one would agree that U.S.workers are more often interested in satisfying their physiological and safety needs,as opposed to their self-esteem needs.

Accepted Answer

The answer of Referring to Maslow's Hierarchy of Needs Theory,one...

Question 7

Herzberg's research focused on determining which management style achieved the highest level of worker motivation.

Accepted Answer

The answer of Herzberg's research focused on determining which management...

Question 8

Maslow believed that lower-level needs may emerge at any time when they are not met and take our attention away from higher-level needs.

Accepted Answer

Maslow's hierarchy of needs theory suggests that if lower-level needs such as physiological and safety needs are not met, they may emerge at any time and take our attention away from higher-level needs such as self-esteem and self-actualization. This means that satisfying basic physiological and safety needs is essential before higher-level needs become important to us.

Question 9

In Maslow's hierarchy,self-actualization needs are those needs associated with basic survival,such as the need for food and shelter.

Accepted Answer

Self-actualization needs are at the highest level of Maslow's hierarchy and are related to personal growth and reaching one's full potential, rather than basic survival needs like food and shelter which are associated with the physiological needs in the hierarchy.

Question 10

Herzberg found that the factors associated with job content ranked high as employee motivators.

Accepted Answer

Herzberg's two-factor theory identified job content factors such as achievement, recognition, and responsibility as key motivators for employees.

Question 11

Herzberg's research examined how conditions related to the job itself affected the motivation of employees.

Accepted Answer

This is a true statement. Herzberg's two-factor theory focused on how job-related factors (such as recognition, career advancement, and the work itself) impacted an employee's motivation and job satisfaction.

Question 12

Jimmy is a talented musician,and has already won a number of awards.Still,he practices about two hours every day,trying to reach his highest potential.Jimmy is motivated by self-actualization needs.

Accepted Answer

Self-actualization needs refer to the desire to reach one's full potential and achieve personal growth. Jimmy's dedication to practicing for two hours every day indicates that he is motivated by his desire for self-actualization, even though he has already achieved success and recognition as a musician.

Question 13

In Maslow's view,social needs include the need to feel loved and accepted.

Accepted Answer

Maslow considered social needs to include the need for love, acceptance, and companionship.

Question 14

Often times,we hear that teenagers have unmet social needs.According to Maslow,their desire to become socially accepted will consume them,at the expense of reaching for higher goals,such as developing to their fullest potential.

Accepted Answer

According to Maslow's hierarchy of needs, social needs are considered a basic need and must be met before individuals can move on to fulfilling higher needs such as self-actualization. Therefore, if teenagers have unmet social needs, it may consume them and hinder their ability to reach their fullest potential.

Question 15

According to Maslow,if you have a self-esteem problem,you probably will not be able to concern yourself with developing to your fullest potential.

Accepted Answer

Maslow's hierarchy of needs states that self-esteem needs must be met before one can move on to fulfilling their self-actualization potential. Therefore, if there is a self-esteem problem, one would not be able to concern themselves fully with personal growth and development.

Question 16

Maslow identified and categorized basic needs that most persons would like to satisfy,while Herzberg's research identified motivators and hygiene factors that inspire employees to fulfill their needs.

Accepted Answer

This is a correct statement comparing Maslow's hierarchy of needs and Herzberg's motivation-hygiene theory.

Question 17

According to Herzberg,when a hygiene factor is not fulfilled,employees will become dissatisfied.

Accepted Answer

Herzberg's two-factor theory suggests that hygiene factors (such as salary, working conditions, and company policies) are necessary for an employee to not become dissatisfied, but fulfilling them does not necessarily lead to job satisfaction. However, if these hygiene factors are not fulfilled, employees will become dissatisfied.

Question 18

Talk about "shell-shock"! Two nights ago,Adam was living in a tent with thirty other Marines in the hills of Afghanistan.Today he is waking up to the smell of fresh linen,in a king-sized bed,in his very own room in DeKalb,Illinois.Three days ago,his first priority was the welfare of his battle buddies.This morning,his first priority (according to his family)is not wasting anytime and getting back into college.Although he has always believed in the importance of school and the respect that comes with achieving a degree,right now he is not quite in the frame of mind.His first desire is to spend time renewing old friendships,including organizing a couple of float trips and ball game nights with the group of friends he left behind.According to Maslow's hierarchy of needs,Adam has a strong desire to satisfy his self-esteem needs.

Accepted Answer

According to Maslow's hierarchy of needs, Adam is currently focused on satisfying his social needs, as he desires to renew friendships and engage in social activities.

Question 19

Millie recently accepted a new job with better pay and a high degree of job security.She is now able to live in a nicer apartment and maintain a fairly comfortable life style.However,she still feels like an "outsider" at work,and does not yet perceive that her fellow employees have accepted her into their group.According to Maslow's theory,Millie is driven by a desire to satisfy her social needs.

Accepted Answer

Maslow's hierarchy of needs suggests that once our physiological and safety needs are met, we seek to fulfill our social needs, which include a sense of belonging and acceptance within a community. Therefore, Millie's desire to be accepted by her coworkers fits within this category of needs.

Question 20

Jon earns a decent salary and is on friendly terms with the other employees in his department.Lately,he is frustrated because they don't recognize or appreciate some of his accomplishments.According to Maslow's hierarchy of needs theory,Jon will have a desire to satisfy his self-esteem needs before his self-actualization needs.

Accepted Answer

According to Maslow's hierarchy of needs, self-esteem needs come before self-actualization needs. Jon's frustration with not being recognized for his accomplishments is related to his self-esteem needs.

Quiz 10: Motivating Employees