Question 1

Bureaucratic organizations establish rules and regulations that everyone is expected to follow.

Accepted Answer

This is true. Bureaucratic organizations rely on a set of rules and regulations that govern how employees perform their duties and interact with others within the organization. These rules are generally established to ensure consistency, fairness, and efficiency in the organization's operations.

Question 2

The purpose of Weber's and Fayol's principles was for the benefit of management,as opposed to pleasing customers.

Accepted Answer

Weber's and Fayol's principles were developed for the purpose of improving management practices and ensuring efficient operations within an organization. They were not focused specifically on pleasing customers or satisfying their needs, although some of the principles may indirectly benefit customers by improving overall management effectiveness.

Question 3

Bureaucratic organizations are not very responsive to customers.

Accepted Answer

Bureaucratic organizations are often characterized by extensive procedures and red tape, which can make them slow and unresponsive to customer needs and concerns.

Question 4

Weber put great trust in the creativity,skills,and pride of employees and believed that managers should act more as coaches than as bosses.

Accepted Answer

Weber put great trust in managers and believed that workers should simply do as they were told.

Question 5

A bureaucracy is designed to be customer focused.

Accepted Answer

A bureaucracy is designed for rule-based governance and efficiency but it is not necessarily customer-focused.

Question 6

Empowerment works only when employees are given the proper training and resources to respond.

Accepted Answer

Empowerment is only effective when employees are provided with the necessary skills, knowledge, and resources to make decisions and take action on their own. Without proper training and support, empowerment can lead to confusion and inefficiency.

Question 7

In today's fast-paced business environment,Weber's bureaucratic ideas work well.These principles permit business to respond quickly to customer changes.

Accepted Answer

Weber's bureaucratic ideas prioritize hierarchy, rules, and regulations, which can lead to slow decision-making and hinder responsiveness to customer changes. In a fast-paced business environment, organizations often rely on more flexible and agile management approaches.

Question 8

A bureaucratic style of organization is slow when responding to change.

Accepted Answer

Bureaucracies are typically characterized by a hierarchical structure, rules and regulations, and a focus on maintaining stability and predictability. This can make them slow to adapt to changes in their environment or to respond to new opportunities or challenges.

Question 9

Looking at a traditional organization chart,you will view who reports to whom;you will have a sense of each person's authority and responsibility,and the type of work that they perform for the organization.

Accepted Answer

A traditional organization chart does show the reporting structure, authority and responsibility of each person, and gives an idea of their job roles within the organization.

Question 10

A hierarchy requires many top managers,but only a few middle managers.

Accepted Answer

A hierarchy requires many middle managers, but only a few top managers.

Question 11

The basic idea behind the organization design of Fayol and Weber was that management wanted to control workers.

Accepted Answer

Both Fayol and Weber believed in a hierarchical organization structure where management had control over workers. Fayol emphasized on the need for a centralized authority and scalar chain of command, while Weber introduced the concept of bureaucracy where tasks and responsibilities were clearly defined and rules were strictly enforced. Their organizational designs were aimed at ensuring a strict control over the workforce.

Question 12

A bureaucracy is an organization with many layers of managers who set rules and regulations and oversee all decisions.

Accepted Answer

A bureaucracy is a hierarchical organization with multiple layers of management and complex rules and procedures. These managers oversee and regulate all decisions made within the organization.

Question 13

When we experience economies of scale this means that as production levels rise (we make more of something),the cost of supplies and cost of labor that goes into the production,goes down.

Accepted Answer

Economies of scale occur when as production levels increase, the cost of supplies and labor per unit decreases. This is because fixed costs are spread over a larger number of units, leading to a lower average cost per unit.

Question 14

An organizational hierarchy establishes one person at the top of an organization.

Accepted Answer

An organizational hierarchy typically has a single person or a group of people at the top of the organization who hold the most power and authority. This person or group is responsible for making decisions and setting the overall direction of the organization.

Question 15

A chain of command is a line of authority that moves from the lowest level of the hierarchy to the top.

Accepted Answer

A chain of command moves from the top level of an organization to the lowest level, establishing a clear line of authority and decision-making process.

Question 16

An organization chart shows who is accountable for the completion of specific work and who reports to whom.

Accepted Answer

This is the purpose of an organization chart.

Question 17

Bureaucratic organizations are structured to empower employees and please customers.

Accepted Answer

Bureaucratic organizations are typically designed to follow rules and procedures, with decision-making power centralized at the top. While some employees may hold significant power within the organization, overall empowerment is not a primary goal. Similarly, the focus is on achieving organizational goals, rather than prioritizing customer satisfaction.

Question 18

As organizations grew,the use of Fayol's principles led to rigid organizations that didn't always respond quickly to consumer requests.

Accepted Answer

As organizations grew, the use of Fayol's principles led to rigid organizations that often struggled to respond quickly to consumer requests.

Question 19

A bureaucracy empowers employees to quickly respond to customers' wants and desires.

Accepted Answer

A bureaucracy is often characterized by strict rules, regulations, and procedures that can hinder quick decision-making and responsiveness to customer needs.

Question 20

According to Weber,a bureaucrat is a middle manager whose job is to implement top management's orders.

Accepted Answer

This is an accurate statement of Weber's definition of a bureaucrat in his theory of bureaucracy.

Quiz 8: Adapting Organizations to Todays Markets