Which of the following focuses on using centralized call centers and outside vendors as a way to provide specialized support in day-to-day HR activities?
A) embedded HR units
B) corporate HR groups
C) HR centers of expertise
D) transactional HR groups

Question

Quizplus · Accepted Answer

D)Transactional HR groups focus on using centralized call centers and outsourcing arrangements with vendors,such as benefits advisors,to provide specialized support in day-to-day transactional HR activities to a firm's employees.Activities may include changing benefits plans and providing updated appraisal forms.

Which of the Following Focuses on Using Centralized Call Centers