Question 1

Valerie manages the finance department at her company,and she discovers that one of her employees is performing poorly and letting coworkers pick up the slack.Valerie knows that resentment is building,so after an initial write-up,she proceeds with a(n)_____ of the employee.

Accepted Answer

The answer of Valerie manages the finance department at her...

Question 2

Janet's company allows her to work four 10-hour days and then have three days off each week.This type of flexible work arrangement is known as _____.

Accepted Answer

Janet's work arrangement of working four 10-hour days and having three days off per week is an example of a compressed workweek where the normal workweek is compressed into fewer but longer days. A job sharing program involves splitting one full-time job between two employees, telecommuting involves working from home or a remote location, and flextime allows employees to choose their own work hours within a certain range.

Question 3

An example of a job factor that is important to job satisfaction though it does not contribute directly to motivation is _____.

Accepted Answer

Company policy, such as fair compensation and benefits, can impact an employee's overall job satisfaction. However, it may not necessarily contribute directly to their motivation to perform well in their specific job duties.

Question 4

Rose was recently terminated from her position at an insurance agency due to unethical behavior.This is an example of _____.

Accepted Answer

Involuntary separation refers to an employee being separated from their job due to reasons such as termination or layoffs, without their wish or consent. In this given scenario, Rose was terminated from her job due to unethical behavior, indicating that her separation was not voluntary.

Question 5

According to Maslow,the desire to feel valued and recognized by others is a(n)_____ need.

Accepted Answer

Maslow's hierarchy of needs places esteem needs, which include the desire for recognition and respect from others, above basic physiological and safety needs but below self-actualization needs. Therefore, the correct choice is D) esteem.

Question 6

Maya's company allows her to complete most of her work tasks from her home.Which flexible work plan is indicated in this case?

Accepted Answer

Maya's ability to complete her work tasks from home suggests that she has a telecommuting agreement with her company. A telecommuting agreement allows employees to work from a remote location, such as their home, using technology to communicate with coworkers and complete job duties. Options A, B, and D do not fit Maya's situation as well, as they involve different types of flexible work arrangements.

Question 7

Nina is the captain of her college basketball team.Her long-term goal is to be selected for the All American Women's basketball team.Nina is motivated by _____.

Accepted Answer

Self-actualization needs refer to the desire to fulfill one's potential and achieve personal growth. Nina's long-term goal of being selected for the All American Women's basketball team aligns with this need as it represents achieving the highest level of achievement in her sport.

Question 8

Which of the following tasks are NOT typically outsourced?

Accepted Answer

Core business tasks are generally not outsourced because they are central to a company's value proposition and competitive advantage. Outsourcing these tasks could compromise the quality, confidentiality, and control over these critical operations.

Question 9

Joshua decided to switch to another job.Before he left the company,he talked to someone in the human resources department about the reasons why he was leaving.Joshua went through a(n)_____ interview.

Accepted Answer

An exit interview is conducted with an employee who is leaving a company voluntarily. It is usually conducted by the Human Resources department and the aim is to gather feedback from the employee about their experience at the company and the reasons why they are leaving.

Question 10

The desire to be accepted by family,friends,and co-workers is what Maslow called _____ needs.

Accepted Answer

Maslow's hierarchy of needs includes five levels: physiological, safety, love/belonging, esteem, and self-actualization. The need for social acceptance falls under the love/belonging level, making choice C the correct answer.

Question 11

According to Herzberg,which of the following job factors is essential to job satisfaction although they cannot motivate employees?

Accepted Answer

According to Herzberg's Two-Factor Theory, job factors that are essential to job satisfaction are called hygiene factors, which include factors like job security, salary, working conditions, and company policies. They are necessary to prevent dissatisfaction but do not motivate employees to work harder. Therefore, D is the correct answer as job security is essential to job satisfaction but is not a motivator. A, B, and C are motivators that can inspire employees to work harder and increase job satisfaction.

Question 12

Emily,a sales representative,bought a cellular phone to use in case her car breaks down,while traveling between appointments.Which level of Maslow's need hierarchy is Emily addressing?

Accepted Answer

Emily is addressing the safety needs by purchasing a cell phone to use in case of emergency while traveling to her appointments. Safety needs include protection from harm, security, stability, and orderliness.

Question 13

In the context of Maslow's hierarch of needs,who among the following is aiming at satisfying his or her employees' self-actualization needs?

Accepted Answer

Providing opportunities for employees to pursue higher education and achieve their career goals is an example of supporting their self-actualization needs. Lillian, Ramona, and Alex are addressing lower level needs such as basic salary, healthcare, and recognition for good performance.

Question 14

A key premise of Maslow's hierarchy of needs theory is that _____.

Accepted Answer

Maslow's hierarchy of needs theory proposes that people's needs are arranged in a hierarchy of importance, with lower-level needs such as physiological needs and safety needs needing to be satisfied before higher-level needs such as self-esteem and self-actualization can become active motivators.

Question 15

Robert's company contracted with a third-party external to provide technical and computer support.This is an example of _____.

Accepted Answer

Outsourcing is the practice of hiring a third-party external to perform services that are normally executed in-house. In this scenario, Robert's company contracted with an external party to provide technical and computer support, which is an example of outsourcing.

Question 16

Jane,who has two toddlers at home,and Tanya,who attends college during the day,work for a company that has allowed them to divide the tasks of a project,which would normally be assigned to one person,between themselves.This is an example of _____.

Accepted Answer

Job sharing involves two or more employees sharing the responsibilities of one position. In this case, Jane and Tanya are dividing the workload of a single project, which aligns with the definition of job sharing. Flextime, telecommuting, and a flexible benefit plan do not accurately describe the situation presented in the scenario.

Question 17

According to Maslow,an individual gives first priority to satisfy his or her _____ need.

Accepted Answer

According to Maslow, the most basic need that an individual must satisfy is their physiological needs, such as food, water, shelter, and sleep. Once these needs are met, they can move on to fulfilling their safety needs, followed by their need for love and belonging, esteem, and self-actualization.

Question 18

Jade feels there is no room for career growth in her current job and decides to resign.Since she is a valuable employee,the human resources manager would like to retain her.Which of the following is most likely to persuade her to stay?

Accepted Answer

Offering training for a higher position could address Jade's concern about career growth and provide her with a clear path for advancement within the company. A raise might help, but if Jade's main concern is lack of growth opportunities, then money alone may not be enough to persuade her to stay. Allaying job security fears and transferring her to a different location may not address the root cause of her dissatisfaction.

Question 19

According to the process of motivation,a need produces motivation which leads to _____.

Accepted Answer

According to the process of motivation, a need leads to the arousal of tension, which produces motivation. This motivation then directs behavior towards a goal or an objective that is expected to satisfy this need. Therefore, a need produces goal-directed behavior.

Question 20

Which of the following organizations is engaged in reshoring?

Accepted Answer

Helix Company brings the technical support function which was contracted out back to the United States as an in-house function. This is an example of reshoring, which involves bringing previously outsourced tasks or functions back in-house to be performed domestically.

Quiz 8: Human Resource Management: From Recruitment to Labor Relations

Valerie manages the finance department at her company,and she discovers that one of her employees is performing poorly and letting coworkers pick up the slack.Valerie knows that resentment is building,so after an initial write-up,she proceeds with a(n) _____ of the employee.