Question 1

Many supply chain problems exist,stemming from uncertainties and from the need to coordinate several activities,internal units,and business partners.jeopardize order fulfillment.

Accepted Answer

There are many supply chain problems that exist, and these problems can jeopardize order fulfillment. These problems stem from uncertainties and the need to coordinate several activities, internal units, and business partners.

Question 2

The inability to deliver products on time is a typical problem in offline commerce,but not online commerce.

Accepted Answer

The statement is false. Online commerce can also face delivery time issues due to various factors such as high demand, inventory problems, shipping delays, etc.

Question 3

Order fulfillment refers only to providing customers with what they have ordered and doing so on time.

Accepted Answer

Order fulfillment encompasses the entire process of receiving, processing, packing, picking, and shipping an order to the customer, not just delivering what they ordered on time.

Question 4

One issue typical to EC is that EC is based on the concept of pull operations that begin with an order,frequently a customized one.

Accepted Answer

EC typically involves pull operations that start with a customer placing an order, often for a personalized product or service.

Question 5

Taking orders over the Internet is an easier part of B2C than order fulfillment.

Accepted Answer

Order fulfillment involves complex logistics, inventory management, and delivery processes, which are often more challenging than simply taking orders online.

Question 6

An effective way to solve order fulfillment problems is for an organization to partner with UPS,FedEx,or other shippers.

Accepted Answer

Partnering with established shipping companies can help an organization overcome order fulfillment problems by leveraging their expertise and infrastructure. This can improve shipping speed, reliability, and overall customer satisfaction.

Question 7

Back-office operations are activities that support fulfillment of orders,such as packing,delivery,accounting,and logistics.

Accepted Answer

Back-office operations indeed support fulfillment of orders and include activities such as packing, delivery, accounting, and logistics.

Question 8

EC logistics,or e-logistics,refers to the logistics of EC systems mainly in B2B.

Accepted Answer

The answer of EC logistics,or e-logistics,refers to the logistics of...

Question 9

The order fulfillment process differs between B2B and B2C activities,between the delivery of goods and of services,and between small and large products.

Accepted Answer

The order fulfillment process can vary depending on the type of business activity, the nature of the product/service, and the product size. B2B and B2C activities have different requirements when it comes to order fulfillment, and the delivery of goods and services also differ in their process. Similarly, small and large products have different logistics requirements, leading to variations in the order fulfillment process.

Question 10

Logistics is the process of planning,implementing,and controlling the efficient and effective flow and storage of goods,services,and related information from point of origin to point of consumption to meet customer requirements.

Accepted Answer

The statement accurately describes the definition of logistics.

Question 11

Electronic payments can expedite both the order fulfillment cycle and the payment delivery period.With such systems,payment processing can be significantly more expensive and fraud is harder to control.

Accepted Answer

Electronic payments often reduce costs associated with payment processing and improve fraud detection and prevention capabilities through advanced security measures and fraud management tools.

Question 12

IBM pioneered the production of the components of computers via mass production and to offer customization in their assembly.

Accepted Answer

The answer of IBM pioneered the production of the components...

Question 13

The movement of returns from customers to vendors is known as negative logistics.

Accepted Answer

The movement of returns from customers to vendors is known as reverse logistics.

Question 14

Amazon.com initially operated as a totally virtual company,but added one physical warehouse with a few employees in order to expedite deliveries and reduce order fulfillment costs.

Accepted Answer

Amazon initially operated as a virtual company but quickly expanded to multiple warehouses to improve delivery times and reduce costs, not just one.

Question 15

When Amazon.com launched in 1995,its business model called for virtual retailing that had no warehouses,no inventory,and no shipments.This model proved to work well for very large e-tailers.

Accepted Answer

Amazon.com did have warehouses and inventory, which they used to fulfill orders and shipments. In fact, their ability to efficiently manage and ship products was a key factor in their early success.

Question 16

Allowing for the return of unwanted merchandise and providing for product exchanges are necessary to maintain customers' trust and loyalty.

Accepted Answer

Allowing for returns and exchanges shows customers that a company values their satisfaction and is willing to work with them to ensure they are happy with their purchase. This can lead to increased trust and loyalty from customers.

Question 17

In 1973,a tiny,but innovative FedEx initiated the concept of next-day delivery,which was a revolution in door-to-door logistics.

Accepted Answer

This statement is true. In 1973, FedEx introduced the concept of next-day delivery, which was a major innovation in the logistics industry.

Question 18

Merge-in-transit is a model in which components for a product come from two or more different physical locations.For example,in shipping a desktop PC,the monitor may come from the East Coast of the United States and the CPU from the West Coast.

Accepted Answer

This is an accurate description of the merge-in-transit model.

Question 19

Allowing business partners to electronically track and monitor inventory levels and production activities can improve inventory management and inventory levels,as well as minimize the administrative expenses of inventory management.

Accepted Answer

Allowing business partners to electronically track and monitor inventory levels and production activities can provide real-time data and insights, leading to better inventory management and lower inventory levels. It also eliminates the need for manual data entry and reduces administrative expenses.

Question 20

Pure EC companies are likely to have more problems because they do not have a logistics infrastructure already in place and are forced to use external logistics services rather than in-house departments for these functions.

Accepted Answer

Pure EC companies typically lack an established logistics infrastructure, and therefore must rely on external logistics services which can lead to more logistical problems.

Quiz 12: Fulfilling E-Commerce Orders and Other Ec Support Services