If individuals resisting change are included in making change decisions in an attempt to gain their support, this approach is called ________.
A) cooptation
B) exploitation
C) manipulation
D) coercion
E) communication

Question

Quizplus · Accepted Answer

Cooptation involves involving individuals who may resist change in the decision-making process in order to gain their support, ultimately making the change more successful. Exploitation, manipulation, and coercion are all negative tactics that do not involve inclusion or dialogue. Communication is important in any change effort, but cooptation specifically refers to involving resistant individuals in decision-making.

If Individuals Resisting Change Are Included in Making Change Decisions