Question 1

In her work in the publishing industry, Vera seeks out new authors who she considers promising. In the past two years she has found a number of new writers whose work she thought was exceptional, and immersed herself in the task of helping them shape their manuscripts for submission to her managers for publishing. Although she was extremely proud of the results, none of the authors she worked with were chosen for publication. Vera believes that the decision not to publish these authors was based on personal rivalries within management, rather than the quality of her writers' work. She is extremely frustrated, dreads coming into work each morning, and is seriously thinking of resigning. How can Vera's job attitudes best be described?

Accepted Answer

Vera is highly involved in her job, as evidenced by her dedication to helping new authors shape their manuscripts. However, she is experiencing low job satisfaction due to the frustration of having her authors not chosen for publication, and her belief that the decision was based on factors outside of the quality of their work.

Question 2

________ is an emotional attachment to the organization and a belief in its values.

Accepted Answer

Affective commitment refers to an emotional attachment to the organization and a belief in its values. Continuance commitment refers to the perceived cost of leaving the organization. Normative commitment refers to a sense of obligation to stay with the organization. Positive and negative commitment are not commonly used terms in the context of organizational commitment.

Question 3

Which of the following is not a moderating variable of the attitude-behavior relationship?

Accepted Answer

Direct experience, correspondence to behavior, accessibility, and importance are all moderating variables that can affect the relationship between attitudes and behavior. However, power is not typically considered a moderating variable of this relationship.

Question 4

Jane is committed to her employer because she is paid well and feels it would hurt her family to quit. This is indicative of ________.

Accepted Answer

Continuance commitment refers to an employee's commitment to an organization based on the perceived costs of leaving, such as loss of salary, benefits, or pensions. In this scenario, Jane's commitment to her employer is motivated by the potential negative impact leaving would have on her family's financial stability, which is an indicator of continuance commitment.  Affective commitment refers to an emotional attachment to an organization, while normative commitment is based on a sense of obligation or responsibility to stay with an organization. Positive commitment and negative commitment are not commonly used terms in the field of organizational behavior.

Question 5

The following answer choices are quotes from employees about their job at Healthy Eating, a chain of health food stores. Which quote most likely comes from an employee who has a great deal of organizational commitment?

Accepted Answer

The quote reflects a strong alignment with the company's mission and values, indicating a high level of organizational commitment.

Question 6

Cameron loves her job as a data programmer, but her co-worker Blake, is very challenging. Blake often loses his temper over aspects of shared projects that neither of them can control. When discussing projects in Cameron's work station, Blake plays with her office supplies, rearranges her desk, and leaves snack and food crumbs. Worst of all, Blake always takes the portion of a project that is the easiest, leaving Cameron to work harder and longer hours. Which of the following is not an effective method for handling Cameron's problems with Blake?

Accepted Answer

The answer of Cameron loves her job as a data...

Question 7

Employees' beliefs in the degree to which they influence their work environment, their competence, the meaningfulness of their job, and their perceived autonomy is termed as ________.

Accepted Answer

Psychological empowerment refers to an individual's beliefs about their ability to control their work environment, their job competence, the significance of their work, and their autonomy. Organizational commitment is an employee's emotional attachment to the organization, perceived organizational support refers to the extent to which the organization values employees and their contributions, employee engagement is a measure of an employee's enthusiasm and involvement in their work, and job satisfaction relates to an individual's overall feelings about their job.

Question 8

The degree to which a person identifies with his or her job, actively participates in it, and considers his or her performance as being important to self-worth is ________.

Accepted Answer

The degree to which a person identifies with his or her job, actively participates in it, and considers his or her performance as being important to self-worth is job involvement. Job satisfaction refers to how much a person enjoys his or her job, job stability refers to the security of one's job, organizational commitment refers to a person's loyalty and dedication to their organization, and social embeddedness refers to the degree to which a person is connected to other individuals or groups within their organization.

Question 9

Neville feels obligated to remain with his company on account of the resources they have invested in training him. This example is indicative of ________.

Accepted Answer

Normative commitment refers to a feeling of obligation to stay with an organization due to the investments or resources the organization has put into the employee, such as training.

Question 10

Guillermo's wife was recently diagnosed with breast cancer. Guillermo had to take a considerable amount of time off work to care for their children, and he was late in completing his portion of a large project. Guillermo never feared that his job was in jeopardy because of his absences or his delay in completion of work. Name the major job attitude relative to the above stated example.

Accepted Answer

The major job attitude reflected in this example is perceived organizational support, as Guillermo did not fear that his job was in jeopardy despite his absences and delayed work. This indicates that he feels supported by his organization, which can lead to increased job satisfaction and commitment.

Question 11

The attitude-behavior relationship is likely to be much stronger if the attitude ________.

Accepted Answer

The attitude-behavior relationship is likely to be much stronger if the attitude refers to something that the individual has direct personal experience with. This is because personal experience creates a stronger emotional connection to the attitude, making it more likely that it will be acted upon.

Question 12

Job satisfaction is best described as ________.

Accepted Answer

Job satisfaction is an attitude, which refers to an employee's general feeling of satisfaction or positive affect towards their job or work experience. It is not just a result or value, nor does it necessarily cause high performance (although it may be correlated with it). It is also not a discipline in itself, although it may be studied and researched in disciplines like psychology or management.

Question 13

Which dimension of organizational commitment describes an employee who is "tethered" to an employer simply because there isn't anything better available?

Accepted Answer

Continuance commitment describes an employee who feels obligated to stay with an employer because of the perceived costs of leaving (such as losing benefits or seniority) or the lack of alternative job opportunities. This is sometimes referred to as "tethered commitment." Affective commitment, on the other hand, reflects an emotional attachment to the organization, while normative commitment arises from a sense of obligation or duty to the organization. General organizational commitment is a broad term that encompasses all forms of commitment to an organization, while incremental commitment is not a recognized dimension of organizational commitment.

Question 14

________ is an obligation to remain with the organization for moral or ethical reasons.

Accepted Answer

Normative commitment refers to an employee's sense of obligation or duty to remain with an organization due to moral or ethical reasons. This type of commitment is based on feelings of obligation, responsibility, and loyalty to the organization and its values.

Question 15

Which dimension to organizational commitment is reflected in the perceived economic value of remaining with an organization compared to leaving it?

Accepted Answer

Continuance commitment refers to an individual's perception of the costs of leaving an organization, including financial and non-financial costs. This dimension is reflected in the perceived economic value of remaining with an organization compared to leaving it. Affective commitment, on the other hand, is the emotional attachment an individual has towards their organization. Normative commitment reflects an individual's obligation to remain with an organization due to moral or ethical reasons. General organizational commitment and incremental commitment are not recognized dimensions of organizational commitment.

Question 16

What refers to a positive feeling about a job, resulting from an evaluation of its characteristics?

Accepted Answer

Job satisfaction refers to a positive feeling or attitude towards one's job based on an evaluation of its characteristics, such as the work environment, job responsibilities, pay, and relationships with coworkers. It is an important aspect of employee engagement and retention.

Question 17

Which of the following is not considered a major job attitude by OB researchers?

Accepted Answer

Positive personality is not considered a major job attitude by OB researchers. The major job attitudes are job satisfaction, organizational commitment, employee engagement, and job involvement. Positive personality traits may influence job attitudes, but they are not considered a distinct job attitude.

Question 18

________ is the degree to which employees believe the organization values their contribution and cares about their well-being.

Accepted Answer

Perceived organizational support refers to the extent to which employees believe that their organization values their contributions and cares about their well-being. This includes support for employee development, work-life balance, rewards and recognition, and job security. When employees perceive high levels of support from their organization, it can translate into higher levels of job satisfaction, commitment, and performance.

Question 19

Organizational commitment is defined as ________.

Accepted Answer

Organizational commitment refers to the degree to which an employee identifies with the organization they work for and its goals. This includes a strong belief in and loyalty to the organization, as well as a willingness to put in extra effort to contribute to its success.

Question 20

Of the following attitudes, the best predictor of turnover is ________.

Accepted Answer

Organizational commitment refers to an employee's emotional attachment and loyalty to their organization. Studies have consistently shown that low levels of organizational commitment are strong predictors of turnover, even more so than factors such as pay and supervision. This is because employees who are not committed to their organization are more likely to seek employment opportunities elsewhere.

Quiz 2: Attitudes and Job Satisfaction