Question 1

Under which of the following conditions is job dissatisfaction not likely to translate into turnover?
A) lack of job prospects
B) alternative job prospects
C) high human capital
D) ease of job mobility
E) high employee education

Accepted Answer

Lack of job prospects can make employees less likely to leave their current positions, even if they are dissatisfied, because they perceive fewer opportunities elsewhere.

Question 2

Jason has been spending a great deal of work time talking to his co-workers about how dissatisfied he is with the job. He has spent quite a bit of time discussing unionization. Jason has also arrived at work intoxicated twice in the last week and has repeatedly taken office supplies home with him. His behavior might be classified as ________.
A) job enlargement
B) deviant behavior
C) separation anticipation
D) theft
E) cognitive dissonance

Accepted Answer

Jason's behavior falls under deviant behavior, which is any behavior that violates organizational norms, values, or policies. This includes arriving at work intoxicated and taking office supplies home, which are both forms of misconduct. Additionally, discussing unionization at work may also be seen as an act of dissent or rebellion, further indicating deviant behavior.

Question 3

Lower job satisfaction ratings in Eastern cultures may be attributed to ________.
A) greater aversion to positive emotions
B) less aversion to negative emotions
C) a larger percentage of workers responding to polls
D) fewer workers responding to polls
E) greater aversion to negative emotions

Accepted Answer

The answer of Lower job satisfaction ratings in Eastern cultures...

Question 4

Early studies of organizational citizenship behavior (OCB) assumed that it was closely linked with satisfaction. More recent evidence suggests that satisfaction influences OCB, but through perceptions of ________.
A) fairness
B) consistency
C) productivity
D) leadership ability
E) out marketing

Accepted Answer

Recent evidence suggests that satisfaction influences OCB, but through perceptions of fairness. Employees who perceive their organization as fair are more likely to engage in OCB.

Question 5

To get his company through some hard economic times, Ben's hours have just been reduced from 40 a week to 33. Ben is upset about the reduction in time and pay, but he shows up at work every morning and is willing to patiently wait until economic times improve, and he can go back to working full time. Which of the following best describes Ben's response to his dissatisfaction?
A) active, constructive, voice
B) passive, destructive, neglect
C) passive, constructive, loyal
D) active, destructive, exit
E) active, constructive, loyal

Accepted Answer

Ben is not actively seeking to leave the company or retaliate in any harmful way, but is instead showing loyalty by continuing to show up to work and patiently waiting for the economic situation to improve. This is a passive response, but constructive in the sense that he is not causing harm and is still fulfilling his duties.

Question 6

Steve is unhappy with his job. He takes every possible vacation and sick day and sometimes shows up late for work. He is expressing his dissatisfaction through ________.
A) exit
B) voice
C) loyalty
D) social voice
E) neglect

Accepted Answer

Steve is expressing his dissatisfaction through neglect, which is characterized by a lack of effort and performance at work. This is one of the four types of responses to dissatisfaction, and it involves staying in the organization but becoming apathetic and disengaged.

Question 7

Attending union meetings as a way of coping with job dissatisfaction would be what type of response?
A) exit
B) voice
C) loyalty
D) neglect
E) reification

Accepted Answer

Attending union meetings and expressing concerns or dissatisfaction would be considered using one's voice to try and initiate change within the organization.

Question 8

Dispatch Heroes Inc. is a medium-sized logistics company. The management is facing tough times as the workers are dissatisfied and are engaging in a number of deviant workplace behaviors such as stealing, undue socializing, and tardiness. The management is considering enforcing several rules restrictions to curb these counterproductive behaviors. What would be a better way to deal with such forms of workplace deviance?
A) Employers must take corrective action to stop the unwanted activities.
B) Employers should attack the source of the problem, i.e. the dissatisfaction.
C) Employers must introduce survellience to ensure smooth flow of work.
D) The management must suspend employees who engage in deviant workplace behaviors.
E) The management must restrict the activities that adversely affect productivity.

Accepted Answer

Attacking the source of the problem, which in this case is dissatisfaction among the workers, would be a better way to deal with workplace deviance. This involves identifying the reasons for the dissatisfaction and taking measures to address them. Enforcing rules and restrictions may only create a negative work environment and result in further deviant behavior. It is important to address the root cause of the problem to prevent it from recurring.

Question 9

Which response is demonstrated by Joe when he speaks up to support his company's actions even when the local newspaper is criticizing them?
A) exit
B) voice
C) loyalty
D) neglect
E) performance

Accepted Answer

The answer of Which response is demonstrated by Joe when...

Question 10

Maria is dissatisfied with the way that her manager treats her. She has quit her job and found a new position with another firm. She has expressed her dissatisfaction through ________.
A) exit
B) voice
C) loyalty
D) neglect
E) social voice

Accepted Answer

Maria has expressed her dissatisfaction through exit, meaning she has quit her job and found another position with a different firm.

Question 11

A study conducted by a management consulting firm found that companies with higher morale ________.
A) experienced a larger growth in their stock prices
B) experienced a larger growth in market share
C) experienced a smaller decrease in their stock prices
D) experienced a smaller decrease in their market share
E) had more dissatisfied employees

Accepted Answer

The answer of A study conducted by a management consulting...

Question 12

Which of the following is true regarding the relationship between satisfaction and absenteeism?
A) There is a consistent positive relationship between the two.
B) There is a consistent negative relationship between the two.
C) There is a curvilinear relationship between the two.
D) When fairness is controlled for, there is a direct relationship between the two.
E) No relationship can be established between the two.

Accepted Answer

There is a consistent negative relationship between job satisfaction and absenteeism. Generally, the higher the job satisfaction, the lower the rate of absenteeism. This is because employees who are satisfied with their jobs are less likely to avoid work.

Question 13

Mark believes that his manager is a good person and will work things out if Mark just gives him time to do so. Mark is dealing with his dissatisfaction through ________.
A) exit
B) voice
C) loyalty
D) neglect
E) acceptance

Accepted Answer

Mark's behavior of believing in his manager and giving him time to solve the issue indicates loyalty.

Question 14

Job dissatisfaction is more likely to translate into ________ when employees feel or perceive they have many available alternatives. This can happen when employees have high human capital.
A) neglect
B) engagement
C) tardiness
D) turnover
E) absenteeism

Accepted Answer

When employees feel or perceive they have many available alternatives, they are more likely to leave their job or have turnover. This is because they feel they have other options available to them and can easily find a job with better working conditions or opportunities. Therefore, the best answer is D, turnover.

Question 15

Sharon is unhappy with her job as a salesperson at a retail store for many reasons. Yesterday a customer asked her where the shampoo was located. Sharon listlessly replied, "I don't know." She then turned her back on the customer and continued stocking the shelf. This is an example of how job satisfaction can affect ________.
A) employee OCB
B) customer satisfaction
C) absenteeism
D) turnover
E) work place deviance

Accepted Answer

Sharon's lack of job satisfaction is reflected in her disinterested and unhelpful behavior towards the customer who asked for help. This may lead to a negative customer experience and lower customer satisfaction.

Question 16

Rashid is dissatisfied at work. He feels he is paid too little and asked to do too much. To compensate for his perceived unjust pay, he regularly takes work supplies home for personal use, such as computer ink cartridges, staplers., and reams of paper. Rashid's behavior is an example of ________.
A) employee OCB
B) customer satisfaction
C) absenteeism
D) turnover
E) work place deviance

Accepted Answer

Rashid's behavior of taking work supplies home for personal use is an example of workplace deviance, as he is engaging in behaviors that violate organizational norms and values. This behavior is seen as harmful to the organization and may ultimately lead to negative consequences for Rashid and his colleagues.

Question 17

Joe is dissatisfied with his job and deals with it by regularly discussing his problems with his manager. Which type of response is Joe using in this situation?
A) exit
B) voice
C) loyalty
D) neglect
E) performance

Accepted Answer

Joe is using a voice response, as he is actively addressing his concerns with his manager in an attempt to improve the situation. The other options (exit, loyalty, neglect, performance) do not fit the scenario described.

Question 18

Ang is very satisfied with his job. On a scale of 1 to 10 he rated his job satisfaction at nearly six. Based on his job satisfaction rating, in which of the following countries is Ang least likely to work?
A) Sweden
B) U.S.A.
C) Denmark
D) Germany
E) Japan

Accepted Answer

Japan has a strong work culture where long hours and dedication are expected from employees. Therefore, it is less likely that an employee who rates their job satisfaction at a six would choose to work in Japan.

Question 19

Which of the following is not an example of organizational citizenship behavior?
A) telling your friends about the company's great work environment
B) contributing to a fund for a co-worker to help with medical bills
C) discouraging a friend from applying for a job at the company
D) working over the weekend to make sure a project gets done
E) volunteering to help a colleague meet a deadline

Accepted Answer

Discouraging a friend from applying for a job at the company is not an example of organizational citizenship behavior as it goes against the interest of the organization. Organizational citizenship behavior involves promoting the well-being and success of the organization and its members. A, B, D, and E all involve actions that support the organization or its members.

Question 20

Under which of the following conditions is job dissatisfaction less predictive of turnover?
A) when employees consider their current jobs to be unattractive
B) when employees are presented with unsolicited job offers
C) when employment opportunities are plentiful
D) when employees are highly skilled
E) when employees are highly educated

Accepted Answer

When employees are presented with unsolicited job offers, job dissatisfaction is less predictive of turnover because the decision to leave is influenced more by the attractiveness of the new opportunity rather than dissatisfaction with the current job.

Quiz 2: Attitudes and Job Satisfaction

Under which of the following conditions is job dissatisfaction not likely to translate into turnover?

Lower job satisfaction ratings in Eastern cultures may be attributed to ________.

Early studies of organizational citizenship behavior (OCB) assumed that it was closely linked with satisfaction. More recent evidence suggests that satisfaction influences OCB, but through perceptions of ________.

Steve is unhappy with his job. He takes every possible vacation and sick day and sometimes shows up late for work. He is expressing his dissatisfaction through ________.

Attending union meetings as a way of coping with job dissatisfaction would be what type of response?

Which response is demonstrated by Joe when he speaks up to support his company's actions even when the local newspaper is criticizing them?

Maria is dissatisfied with the way that her manager treats her. She has quit her job and found a new position with another firm. She has expressed her dissatisfaction through ________.

A study conducted by a management consulting firm found that companies with higher morale ________.

Which of the following is true regarding the relationship between satisfaction and absenteeism?

Mark believes that his manager is a good person and will work things out if Mark just gives him time to do so. Mark is dealing with his dissatisfaction through ________.

Job dissatisfaction is more likely to translate into ________ when employees feel or perceive they have many available alternatives. This can happen when employees have high human capital.

Rashid is dissatisfied at work. He feels he is paid too little and asked to do too much. To compensate for his perceived unjust pay, he regularly takes work supplies home for personal use, such as computer ink cartridges, staplers., and reams of paper. Rashid's behavior is an example of ________.

Joe is dissatisfied with his job and deals with it by regularly discussing his problems with his manager. Which type of response is Joe using in this situation?

Ang is very satisfied with his job. On a scale of 1 to 10 he rated his job satisfaction at nearly six. Based on his job satisfaction rating, in which of the following countries is Ang least likely to work?

Which of the following is not an example of organizational citizenship behavior?

Under which of the following conditions is job dissatisfaction less predictive of turnover?