Question 1

Differences in characteristics like education, financial status, ethnicity, regional background, and gender constitute surface-level diversity.

Accepted Answer

Education, financial status, ethnicity, regional background, and gender constitute surface-level diversity. More important characteristics like personality and values constitute deep-level diversity.

Question 2

In ________ cultures, similarity to supervisors is more important for predicting career advancement.

Accepted Answer

A) Similarity in personality appears to affect career advancement. Those whose personality traits are similar to those of their co-workers are more likely to be promoted than those whose personalities are different. There's an important qualifier to these results: in collectivistic cultures, similarity to supervisors is more important for predicting advancement, whereas in individualistic cultures, similarity to peers is more important.

Question 3

________ is the ability to maintain equilibrium despite forces pulling off equilibrium.

Accepted Answer

C) Balance is the ability to maintain equilibrium despite forces pulling off balance.

Question 4

Which of the following statements is not true about the Wonderlic Cognitive Ability Test?

Accepted Answer

A) The companies don't give up other hiring tools, such as application forms or interviews. Rather, they add the Wonderlic for its ability to provide valid data on applicants' intelligence levels.

Question 5

Employee performance is not influenced by age, gender, race, ethnicity, and ability.

Accepted Answer

Individual characteristics like age, gender, race, ethnicity, and abilities can influence employee performance.

Question 6

Whites have higher turnover rates than African Americans and Hispanics.

Accepted Answer

There are no statistically significant differences between African Americans and Whites in observed absence rates, applied social skills at work, or accident rates. African Americans and Hispanics also have higher turnover rates than Whites.

Question 7

________ is the ability to direct the simultaneous actions of different parts of the body.

Accepted Answer

B) Body coordination is the ability to coordinate the simultaneous actions of different parts of the body.

Question 8

All forms of unfair discrimination can be observed and rooted out in an organizational setup.

Accepted Answer

Some forms of unfair discrimination, like exclusion or incivility, are especially hard to root out because they are impossible to observe and may occur because the actor isn't aware of the effects of his or her actions.

Question 9

Research findings show that women are less likely to turn over than men.

Accepted Answer

Evidence from a study of nearly 500,000 professional employees indicates significant differences, with women more likely to turn over than men.

Question 10

Demographics mostly reflect surface-level diversity and not deep-level diversity.

Accepted Answer

Demographics mostly reflect surface-level diversity, not thoughts and feelings, and can lead employees to perceive one another through stereotypes and assumptions.

Question 11

The Tent Prine Inc. wishes to enhance its workforce diversity by targeting recruiting messages to specific demographic groups underrepresented in the workforce. If it wants to maximize its results, which of the following options should it not resort to?

Accepted Answer

E) One method of enhancing workforce diversity is to target recruiting messages to specific demographic groups underrepresented in the workforce. This means placing advertisements in publications geared toward specific demographic groups; recruiting at colleges, universities, and other institutions with significant numbers of underrepresented minorities; and forming partnerships with associations like the Society for Women Engineers or the Graduate Minority Business Association.

Question 12

________ is the ability to continue maximum effort requiring prolonged effort over time.

Accepted Answer

A) Stamina is the ability to continue maximum effort requiring prolonged effort over time.

Question 13

Which of the following options do not suggest that diversity experiences are more likely to lead to positive adaptation for all parties?

Accepted Answer

C) Researchers also suggest that diversity experiences are more likely to lead to positive adaptation for all parties if (1) the diversity experience undermines stereotypical attitudes, (2) if the perceiver is motivated and able to consider a new perspective on others, (3) if the perceiver engages in stereotype suppression and generative thought in response to the diversity experience, and (4) if the positive experience of stereotype undermining is repeated frequently. Diversity programs based on these principles are likely to be more effective than traditional classroom learning.

Question 14

Safeway's success in implementation of the Retail Leadership Development (RLD) program, a formal career development program was proved by an increase of ________ percent in the number of women-of-color store managers.

Accepted Answer

E) To ensure the top-level management team represents the diversity of its workforce and client base, Safeway implemented the Retail Leadership Development (RLD) program, a formal career development program. This program has shown real success: the number
of White women store managers has increased by 31 percent since its inception, and the number of women-of-color store managers has increased by 92 percent.

Question 15

Age, gender, race, disability, and length of service are surface-level characteristics.

Accepted Answer

Variations in surface-level biological characteristics like age, gender, race, disability, and tenure may be the basis for discrimination against classes of employees.

Question 16

Which of the following is not a component of comprehensive workforce programs encouraging diversity?

Accepted Answer

A) Effective, comprehensive workforce programs encouraging diversity have three distinct components. First, they teach managers about the legal framework for equal employment opportunity and encourage fair treatment of all people regardless of their demographic characteristics. Second, they teach managers how a diverse workforce will be better able to serve a diverse market of customers and clients. Third, they foster personal development practices that bring out the skills and abilities of all workers, acknowledging how differences in perspective can be a valuable way to improve performance for everyone.

Question 17

Most studies show a direct relationship between older workers and absenteeism.

Accepted Answer

Most studies do show an inverse relationship between older workers and absenteeism, but close examination finds it is partially a function of whether the absence is avoidable or unavoidable. In general, older employees have lower rates of avoidable absence than do younger employees. However, they have equal rates of unavoidable absence, such as sickness absences.

Question 18

In ________ cultures, similarity to peers is more important for predicting career advancement.

Accepted Answer

B) Similarity in personality appears to affect career advancement. Those whose personality traits are similar to those of their co-workers are more likely to be promoted than those whose personalities are different. There's an important qualifier to these results: in collectivistic cultures, similarity to supervisors is more important for predicting advancement, whereas in individualistic cultures, similarity to peers is more important.

Question 19

Effective diversity management means working to eliminate diversity from organizational culture.

Accepted Answer

Although diversity does present many opportunities for organizations, effective diversity management also means working to eliminate unfair discrimination.

Question 20

Usually when we talk about discrimination, we mean allowing our behavior to be influenced by individuals' behavior.

Accepted Answer

Usually when we talk about discrimination, though, we mean allowing our behavior to be influenced by stereotypes about groups of people.

Quiz 2: Diversity in Organizations