Which of the following is a measure of customer satisfaction that indicates the success of the benefits programs implemented by the HR department of an organization?
A) promptness in handling claims
B) the average unemployment compensation payment
C) per capita (average)merit increases
D) the benefit cost per payroll dollar
E) the percentage of sick leave to total pay

Question

Quizplus · Accepted Answer

Promptness in handling claims is a direct measure of customer satisfaction as it reflects how efficiently and effectively the HR department addresses employee needs related to benefits programs.

Which of the Following Is a Measure of Customer Satisfaction