Question 1

The differences seen in organizational control systems of global organizations are primarily in the ________ steps of the control process.
A)measurement and corrective action
B)measurement and comparison
C)standard development and comparison
D)corrective action and feedback
E)standard development and feedback

Accepted Answer

The answer of The differences seen in organizational control systems...

Question 2

Which of the following is an indirect control device that might be used by a Canadian manager to control performance by an employee in another country?
A)computer-generated reports
B)real-time webcam monitoring
C)employee smart-phone reporting
D)local supervision

Accepted Answer

Indirect control devices are those that allow managers to control employee performance without direct physical presence or supervision. Computer-generated reports are a common indirect control device used by managers to monitor and assess the performance of employees in other countries. These reports can include data on sales, production, inventory levels, and other relevant metrics, allowing managers to detect any issues or areas for improvement. Real-time webcam monitoring and employee smartphone reporting are more direct methods of control that may not be practical or feasible for remote employees in other countries. Local supervision, on the other hand, is a direct method of control but may not be possible if the manager is not physically located in the same country as the employee.

Question 3

Which of the following is characteristic of managerial control in less technologically advanced countries?
A)few rules
B)informal self-control
C)indirect control devices
D)computer-generated reports and analysis
E)highly centralized decision making

Accepted Answer

The answer of Which of the following is characteristic of...

Question 4

Refer to the Scenario below to answer the questions that follow.
Control Systems at Statco (Scenario)
Statco is a statistical software company based in British Columbia.This publicly traded firm has grown dramatically over its 25-year history,and it now has more than 12,000 employees worldwide.As it has grown,the company has adopted a hierarchical structure,which emphasizes organizational authority.Management relies heavily on administrative rules,regulations,and policies in order to meet its goals.However,the company has struggled to meet projected revenues for each of the past 10 quarters.While it is true that world financial markets have been very turbulent over the past three years,demand for the firm's products has typically been recession-proof in the past.Now,the board of directors is growing increasingly impatient with the management team.The firm's president,Susan Wong,is concerned that recent performance may indicate that management has lost control of the work force.She has hired Mark Adams,an expert in control system design,to evaluate Statco and offer suggestions to improve the firm's performance.
-Susan reminds Mark that Statco makes extensive use of teamwork,and the technology used to produce their statistical products is constantly changing.As a result,Mark recommends that Statco make better use of ________ control.
A)economic
B)bureaucratic
C)clan
D)environmental
E)market

Accepted Answer

Clan control emphasizes the use of shared values, beliefs, and traditions to guide and coordinate employee behavior. As a company that heavily relies on teamwork and a constantly evolving technology, Statco would benefit from using clan control as it focuses on creating a sense of community and shared purpose among employees, which can lead to higher motivation and better coordination. Bureaucratic control, on the other hand, is too rigid and focused on rules and regulations, which may not be suitable for Statco's fast-paced and innovative environment. Economic, environmental, and market controls are more focused on external factors such as competition and financial performance, which may not address the root causes of Statco's performance issues.

Question 5

Refer to the Scenario below to answer the questions that follow.
Control Systems at Statco (Scenario)
Statco is a statistical software company based in British Columbia.This publicly traded firm has grown dramatically over its 25-year history,and it now has more than 12,000 employees worldwide.As it has grown,the company has adopted a hierarchical structure,which emphasizes organizational authority.Management relies heavily on administrative rules,regulations,and policies in order to meet its goals.However,the company has struggled to meet projected revenues for each of the past 10 quarters.While it is true that world financial markets have been very turbulent over the past three years,demand for the firm's products has typically been recession-proof in the past.Now,the board of directors is growing increasingly impatient with the management team.The firm's president,Susan Wong,is concerned that recent performance may indicate that management has lost control of the work force.She has hired Mark Adams,an expert in control system design,to evaluate Statco and offer suggestions to improve the firm's performance.
-Mark suggests to Susan that each division of the company should be turned into a profit centre and be evaluated by the percentage of total corporate profits each contributes.This approach is most representative of ________ control.
A)economic
B)bureaucratic
C)clan
D)environmental
E)market

Accepted Answer

Turning each division into a profit center and evaluating them based on their contribution to total corporate profits is indicative of market control, which focuses on using economic measures to assess performance.

Question 6

Which of following terms would be associated with data and NOT with information?
A)analyzed
B)processed
C)ordered
D)raw
E)relevant

Accepted Answer

Raw data refers to unprocessed or unorganized data, whereas information refers to data that has been processed, analyzed, and contextualized to be useful for decision making. Analyzed, processed, ordered, and relevant are all terms associated with information, not raw data.

Question 7

Which of the following is a performance measurement tool that looks at four areas that contribute to a company's performance?
A)market value added
B)economic valued added
C)balanced scorecard
D)information control
E)return on investment

Accepted Answer

The balanced scorecard is a performance measurement tool that looks at four areas: financial performance, customer satisfaction, internal business processes, and learning and growth. Options A, B, D, and E are all individual performance measurement tools that focus on a specific aspect of a company's financial performance.

Question 8

A recent survey cited in your textbook indicated that Canadians spend an average of ________ hours per week online at work for personal reasons.
A)2)5
B)4)5
C)6)5
D)8)5
E)10.5

Accepted Answer

The answer of A recent survey cited in your textbook...

Question 9

Refer to the Scenario below to answer the questions that follow.
Control Systems at Statco (Scenario)
Statco is a statistical software company based in British Columbia.This publicly traded firm has grown dramatically over its 25-year history,and it now has more than 12 000 employees worldwide.As it has grown,the company has adopted a hierarchical structure,which emphasizes organizational authority.Management relies heavily on administrative rules,regulations,and policies in order to meet its goals.However,the company has struggled to meet projected revenues for each of the past 10 quarters.While it is true that world financial markets have been very turbulent over the past three years,demand for the firm's products has typically been recession-proof in the past.Now,the board of directors is growing increasingly impatient with the management team.The firm's president,Susan Wong,is concerned that recent performance may indicate that management has lost control of the work force.She has hired Mark Adams,an expert in control system design,to evaluate Statco and offer suggestions to improve the firm's performance.
-Mark suggests that Statco's approach to control should place greater emphasis on external market mechanisms such as ________.
A)productivity per worker
B)price competition
C)employee turnover
D)administrative rules and procedures
E)return on investment

Accepted Answer

Mark suggests that Statco should place greater emphasis on external market mechanisms like price competition. This is because the company has struggled to meet projected revenues for the past 10 quarters despite demand for its products typically being recession-proof in the past. Placing greater emphasis on price competition may help Statco improve its revenue and performance.

Question 10

A(n)________ system is used to provide management with needed information on a regular basis.
A)data entry
B)management information
C)expert
D)artificial intelligence
E)database

Accepted Answer

A management information system is specifically designed to provide management with the necessary information to make informed decisions. Data entry systems are focused on collecting data or entering information. Expert systems and artificial intelligence are specialized systems for specific types of decision-making or problem-solving. A database can be a component of a management information system, but it is not a system designed solely for providing management information.

Question 11

Which of the following is the name of the act that was created in the United States (and emulated somewhat in Canada)in direct response to the Enron-type scandals?
A)MVA
B)Bill 57
C)Organizational Culture
D)Sarbanes-Oxley
E)Benchmark Ethical

Accepted Answer

The act created in the United States in direct response to Enron-type scandals is the Sarbanes-Oxley Act of 2002, which implemented stricter regulations and oversight for public companies and accounting firms to prevent fraudulent financial reporting.

Question 12

Refer to the Scenario below to answer the questions that follow.
Control Systems at Statco (Scenario)
Statco is a statistical software company based in British Columbia.This publicly traded firm has grown dramatically over its 25-year history,and it now has more than 12 000 employees worldwide.As it has grown,the company has adopted a hierarchical structure,which emphasizes organizational authority.Management relies heavily on administrative rules,regulations,and policies in order to meet its goals.However,the company has struggled to meet projected revenues for each of the past 10 quarters.While it is true that world financial markets have been very turbulent over the past three years,demand for the firm's products has typically been recession-proof in the past.Now,the board of directors is growing increasingly impatient with the management team.The firm's president,Susan Wong,is concerned that recent performance may indicate that management has lost control of the work force.She has hired Mark Adams,an expert in control system design,to evaluate Statco and offer suggestions to improve the firm's performance.
-Statco's traditional approach to control system design could best be described as ________ control.
A)market
B)bureaucratic
C)clan
D)environmental
E)economic

Accepted Answer

The scenario describes how Statco has a hierarchical structure that relies heavily on administrative rules, regulations, and policies, indicating a bureaucratic approach to control system design.

Question 13

________ refer(s)to the system used to govern a corporation so that the interests of corporate owners are protected.
A)Financial statements
B)An innovation policy
C)Corporate governance
D)A balanced scorecard
E)Benchmarking

Accepted Answer

Corporate governance refers to the structure and processes in place to ensure that a corporation is accountable to its stakeholders, including shareholders, and that their interests are protected. It includes elements such as board accountability, transparency, and ethical behavior. Financial statements, innovation policies, balanced scorecards, and benchmarking are all important elements of corporate management, but they do not specifically address the issue of protecting owner interests.

Question 14

Compare Canadian manufacturing productivity with Chinese manufacturing productivity.Which variable might make productivity ratios less comparable?
A)language
B)hours of work
C)employee experience
D)labour cost

Accepted Answer

Labour cost can vary significantly between Canada and China, which could make productivity ratios less comparable. In China, labour is generally cheaper than in Canada, which allows for lower costs of production and potentially higher levels of productivity. However, this difference in labour costs might not necessarily reflect differences in productivity levels.

Question 15

In general,the greater the distance between the home office of a global company and its branch,the ________.
A)more formalized the controls
B)less formalized the controls
C)more automated the controls
D)less automated the controls
E)less bureaucratic the controls

Accepted Answer

The greater the distance, the more formalized the controls tend to be to ensure consistency and compliance across different locations.

Question 16

Bob went on a business trip last week and padded his work-related expenses.He even commented to his wife that "everyone at the office does it." This fraudulent filing of an expense report is a clear example of ________.
A)questionable practices
B)whistleblowing
C)ethical dilemma
D)employee theft
E)market control

Accepted Answer

Employee theft refers to any act of stealing, fraud, or dishonesty committed by an employee in relation to their job. In this case, Bob intentionally manipulated his expense report for personal gain, which is a form of employee theft. The fact that he justified his actions by claiming that "everyone at the office does it" indicates that this may be a common problem in his workplace.

Question 17

Which of the following terms represents the performance measurement tool that looks at four areas-financial,customer,internal business process,and learning and growth assets-that contribute to a company's performance?
A)EVA
B)MVA
C)benchmarking
D)conformance quartile
E)balanced scorecard

Accepted Answer

The balanced scorecard is a performance measurement tool that looks at four areas - financial, customer, internal business process, and learning and growth assets - that contribute to a company's performance. It provides a holistic view of the company's performance, rather than just focusing on financial measures. EVA (Economic Value Added) and MVA (Market Value Added) are financial performance measures, benchmarking is a process of comparing your company's performance with that of industry peers, and conformance quartile is not a commonly used performance measurement term.

Question 18

An effective feedforward strategy for dealing with employee theft is ________.
A)screen workers before they are hired
B)openly state the real costs of stealing
C)have managers set good examples
D)hire professional investigators
E)publish regular reports of inventory shrink

Accepted Answer

Screening workers before they are hired is a proactive measure to prevent employee theft by ensuring that individuals with a history or likelihood of theft are not employed in the first place.

Question 19

When data are analyzed and processed,they become ________.
A)a system
B)information
C)economically viable
D)factual
E)a database

Accepted Answer

Data by itself does not necessarily provide meaningful or useful insights. It is only when data is analyzed and processed that it becomes information - data that has been transformed into a meaningful and useful context for decision-making.

Question 20

Comparing local and global organizations in terms of the steps of the control process,the differences between the two are the smallest in which step?
A)setting goals
B)measuring actual performance
C)comparing actual performance against standard
D)revising standard

Accepted Answer

The answer of Comparing local and global organizations in terms...

Quiz 11: Foundations of Control

The differences seen in organizational control systems of global organizations are primarily in the ________ steps of the control process.

Which of the following is an indirect control device that might be used by a Canadian manager to control performance by an employee in another country?

Which of the following is characteristic of managerial control in less technologically advanced countries?

Which of following terms would be associated with data and NOT with information?

Which of the following is a performance measurement tool that looks at four areas that contribute to a company's performance?

A recent survey cited in your textbook indicated that Canadians spend an average of ________ hours per week online at work for personal reasons.

A(n) ________ system is used to provide management with needed information on a regular basis.

Which of the following is the name of the act that was created in the United States (and emulated somewhat in Canada) in direct response to the Enron-type scandals?

________ refer(s) to the system used to govern a corporation so that the interests of corporate owners are protected.

Compare Canadian manufacturing productivity with Chinese manufacturing productivity.Which variable might make productivity ratios less comparable?

In general,the greater the distance between the home office of a global company and its branch,the ________.

Bob went on a business trip last week and padded his work-related expenses.He even commented to his wife that "everyone at the office does it." This fraudulent filing of an expense report is a clear example of ________.

Which of the following terms represents the performance measurement tool that looks at four areas-financial,customer,internal business process,and learning and growth assets-that contribute to a company's performance?

An effective feedforward strategy for dealing with employee theft is ________.

When data are analyzed and processed,they become ________.

Comparing local and global organizations in terms of the steps of the control process,the differences between the two are the smallest in which step?