Question 1

The change agent:

Accepted Answer

The change agent is responsible for facilitating the activities surrounding the design and implementation of a strategy. They may work internally or externally to the organization. While they may oversee the evaluation process, determining the need for the change is not necessarily their primary responsibility. The statement "can never be an internal HRD person" is not true, as HRD professionals can serve as change agents within their organization.

Question 2

The change manager:

Accepted Answer

The answer of The change manager:
...

Question 3

Team building programs:

Accepted Answer

Team building programs are designed to improve the problem-solving ability and effectiveness of a work group through various activities aimed at improving communication, collaboration, and trust among team members. It is not solely up to management to implement them, as employees may also be involved in planning and executing these programs. The legality of team building programs has not been specifically addressed by the U.S. Supreme Court, and they do not require a new union contract.

Question 4

Which of the following alternative work schedules are preferred by employees with young families?

Accepted Answer

Flextime allows employees to adjust their work hours to accommodate family responsibilities.

Question 5

In organizational development,interventions between unions and management:

Accepted Answer

Interventions between unions and management require trust on both sides for organizational change to take place because both parties must be willing to work together and compromise. It is also important for interventions to be conducted within the context of the labor contract, rather than replacing it. Give-and-take is necessary for a successful intervention, so option B is not correct. Option C is also not correct, as interventions are needed to facilitate change and progress in any organization, unionized or not.

Question 6

When individuals perceive a replacement of one paradigm with another that contains new variables,this is known as:

Accepted Answer

The answer of When individuals perceive a replacement of one...

Question 7

Job enrichment involves changing:

Accepted Answer

Job enrichment involves changing one or more of the job's characteristics such as increasing the level of responsibility, giving employees more autonomy, and providing opportunities for skill development and growth. Changing the job's title, pay structure, or scope of responsibility does not necessarily lead to job enrichment.

Question 8

Which of the following is TRUE about self-managed teams (SMTs)?

Accepted Answer

Self-managed teams (SMTs) are part of the larger organizational transformation and require significant changes to the organization's culture and structure to be implemented successfully. SMTs have greater authority than traditional TQM teams and can work in organizations of any size. Therefore, option D is the only true statement about SMTs.

Question 9

An organizations paradigm is:

Accepted Answer

An organization's paradigm refers to its generally accepted view or belief based on unexamined assumptions. It shapes the organization's culture, values, and decision-making processes. It is not the same as its corporate rule book or accounting method.

Question 10

Which of the following is NOT a common characteristic of an effective self-managed team?

Accepted Answer

Effective self-managed teams do not rely on their supervisor to tell them what to do, as they are able to manage their own tasks and responsibilities. Instead, team members work together to set goals, make decisions, and prioritize tasks. B, C, and D are all common characteristics of effective self-managed teams.

Question 11

All of the following are limitations of research supporting OD Theories EXCEPT:

Accepted Answer

The other choices are all valid limitations of research supporting OD theories, but D is not a limitation. In fact, it suggests a potential reason for why there may be limitations in research supporting OD theories.

Question 12

Which stage of Schein's change model affects the employee's belief in improved performance by getting them to see and do things differently and to actually believe that they can improve by changing work habits?

Accepted Answer

Stage 2 (changing through cognitive restructuring) involves getting employees to see and do things differently, and to actually believe that they can improve by changing work habits. This stage focuses on changing employees' thought processes and attitudes.

Question 13

What are the two primary roles an HRD practitioner can play in the design of OD interventions?

Accepted Answer

HRD practitioners primarily act as change agents, facilitating and guiding the change process, and as evaluators, assessing the effectiveness of OD interventions.

Question 14

The most prestigious award recognizing quality in an organization is known as:

Accepted Answer

The Malcolm Baldrige Award is the most prestigious award recognizing quality in an organization. It is administered by the National Institute of Standards and Technology (NIST) and recognizes organizations in the United States that have demonstrated excellence in seven areas: leadership, strategic planning, customer focus, measurement, analysis and knowledge management, workforce focus, operations focus, and results. The award is based on the Baldrige Criteria for Performance Excellence, a framework for organizational excellence that has become a widely recognized benchmark for organizational performance.

Question 15

Organizational development is designed to enhance

Accepted Answer

Organizational development is designed to enhance both the individual employee and the organization as a whole by increasing effectiveness, productivity, and performance through interventions such as training, coaching, and process improvements.

Question 16

In a learning organization:

Accepted Answer

In a learning organization, everyone works together to solve problems and improve task performance. It is not solely the responsibility of HRD and top management does not solely decide who gets training. Decisions are made collaboratively and employee input is valued.

Question 17

In OD the action plan specifies:

Accepted Answer

The action plan in Organizational Development (OD) specifies the intervention strategy, detailing the steps and methods to be used to address the identified issues and achieve the desired outcomes.

Question 18

What role should senior management take in a TQM program?

Accepted Answer

Senior management should take a guiding role in the implementation of a TQM (Total Quality Management) program. They are responsible for setting the vision, providing the necessary resources and support, and making sure the program aligns with the overall goals and objectives of the organization. Senior management should also be actively involved in monitoring progress and providing feedback to ensure the program's success. Hands-off management style or simply facilitating the training is not enough for the success of the TQM program.

Question 19

The role of the change agent is all of the following EXCEPT:

Accepted Answer

The role of the change agent does not include that of a production manager. The other options listed (fact finder, alternative identifier, technical specialist) are all important roles of a change agent.

Question 20

Which of the following is included in the job characteristics model?

Accepted Answer

The answer of Which of the following is included in...

Quiz 14: Organization Development and Change