Question 1

Transaction reports can take the form of a transaction listing, such as a payroll register.

Accepted Answer

A transaction report can take the form of a transaction listing, such as a payroll register.

Question 2

The integration of enterprise application clusters has little, if any, impact on customer call center responsiveness.

Accepted Answer

The integration of enterprise application clusters can have a significant impact on customer call center responsiveness as it can improve efficiency and streamline processes. By having a centralized system for managing customer data and interactions, call center agents can access relevant information more quickly, reducing wait times and improving customer satisfaction. Additionally, integrating applications like CRM or help desk software can provide agents with better tools for resolving customer issues, further enhancing responsiveness.

Question 3

Collaborative work management tools help people accomplish or manage individual work activities.

Accepted Answer

Collaborative work management tools are designed to help teams or groups coordinate and manage shared tasks and projects, rather than focusing on individual work activities.

Question 4

Increasingly, sales people are using Web browsers and contact management software to connect to their company's marketing websites.

Accepted Answer

This statement is true. Salespeople often use web browsers and contact management software to access their company's marketing websites and gather information on potential customers.

Question 5

Knowledge management applications focus on providing a firm's employees with tools that support group collaboration, decision making, and human resources management.

Accepted Answer

Knowledge management applications primarily focus on capturing, distributing, and effectively using knowledge within an organization rather than specifically supporting group collaboration, decision making, and human resources management.

Question 6

Cross-functional enterprise systems cross the boundaries of traditional business functions in order to reengineer and improve vital business processes all across the enterprise.

Accepted Answer

Cross-functional enterprise systems integrate and improve business processes across different functional areas, such as finance, human resources, operations, and sales, to increase efficiency and productivity throughout the organization.

Question 7

Transaction processing systems play a vital role in supporting the operations of an e-business enterprise.

Accepted Answer

Transaction processing systems are responsible for processing and recording transactions in real-time, which is essential for the smooth functioning of e-business operations. These systems facilitate online transactions, order processing, inventory management, and payment processing, among other critical processes. Therefore, transaction processing systems play a vital role in supporting e-business enterprise operations.

Question 8

Firms such as transportation companies, wholesalers, retailers, financial institutions, and service companies must use production/operations information systems to plan and control their operations.

Accepted Answer

This statement is true. Production/operations information systems are essential for firms in various industries to plan, manage, and control their operations efficiently. These systems provide real-time information about inventory levels, customer demand, production schedules, and other critical factors that enable firms to optimize their resources and improve their performance.

Question 9

Enterprise application integration (EAI) software provides legacy systems that perform data conversion and coordination, and application communication and messaging services.

Accepted Answer

The answer of Enterprise application integration (EAI) software provides legacy...

Question 10

Distribution and manufacturing are considered front office systems; customer service and sales order entry are back office systems.

Accepted Answer

The statement is incorrect. Distribution, manufacturing, customer service and sales order entry are all considered back office systems. Front office systems typically refer to customer-facing technologies such as websites, mobile apps, and call centers.

Question 11

Enterprise application integration (EAI) software enables users to model the business processes and interactions that should occur between business applications.

Accepted Answer

EAI software facilitates the integration between different business applications by modeling their interactions and business processes.

Question 12

Training in a virtual world is effective, but obstacles include both technology and culture.

Accepted Answer

Virtual training can be highly effective, but there are still technological limitations and cultural barriers to overcome in order to fully integrate it into the workplace.

Question 13

Training in a virtual world can both lower costs and increase efficiency.

Accepted Answer

Training in a virtual world eliminates the need for physical facilities, trainers, and travel costs. It also allows for simulations and scenarios to be quickly created and replayed, increasing efficiency and retention of information.

Question 14

Online transaction processing (OLTP) is generally considered a post-event system because transactions are entered nightly.

Accepted Answer

OLTP systems are designed for real-time data processing and transactions are entered and processed immediately, not nightly.

Question 15

Many companies view sales force tracking as a way to gain a strategic advantage in sales productivity and marketing responsiveness.

Accepted Answer

The answer of Many companies view sales force tracking as...

Question 16

Transaction processing systems update the corporate databases of an organization to reflect changes resulting from day-to-day business transactions.

Accepted Answer

Transaction processing systems are specifically designed to capture and process the day-to-day business transactions and update the corporate databases in real-time.

Question 17

Enterprise collaboration systems are cross-functional e-business systems that enhance communication, coordination, and collaboration among the members of business teams and workgroups.

Accepted Answer

Enterprise collaboration systems are designed to improve communication among different units of a business by providing platforms for file sharing, video conferencing, instant messaging, and other tools that facilitate teamwork and project management. These systems are widely used in modern organizations to break down silos and encourage cross-functional collaboration.

Question 18

Networked enterprises view cross-functional enterprise systems as a strategic way to use IT to centralize information resources.

Accepted Answer

The answer of Networked enterprises view cross-functional enterprise systems as...

Question 19

The term interactive marketing has been coined to describe a supply chain management process that is based on using the Internet, intranets, and extranets to establish a two-way transactions between a business and its customers.

Accepted Answer

Interactive marketing refers to a marketing strategy that involves two-way communication between a company and its customers through various channels, such as social media, email, and web interactions, rather than focusing on supply chain management processes.

Question 20

Partner relationship management concentrates on the efficiency of a firm's internal production, distribution, and financial processes.

Accepted Answer

Partner relationship management focuses on managing relationships with external partners, such as suppliers, distributors, and other businesses in the supply chain. It is not related to a firm's internal processes.

Quiz 7: E-Business Systems