Scenario C: The Nagoya Precision Drill Company has just begun to initiate major changes in its manufacturing processes.There has been some resistance among employees to these changes,but middle management has developed some specific approaches to enlist their cooperation:
1.Management will hold a series of small-group discussions in which they will explain why the changes are being made.
2.A few leading workers known for their resistance to change have been appointed to serve as employee liaisons on the change leadership team.
3.A vacation-time bonus will be awarded to employee groups who meet the organization's timeline for implementing the changes.
4.If any employees consistently cause their work groups to fall behind schedule,they will be given the choice of either adapting to the new program or finding some other place to work.
-The leadership at Nagoya Precision Drill has selected a few leading workers known for their resistance to change and appointed them to serve as employee liaisons on the change leadership team.This is an attempt to manage resistance to change through
A)education and communication.
B)facilitation and support.
C)negotiation and rewards.
D)manipulation and cooptation.
E)explicit and implicit coercion

Question

Quizplus · Accepted Answer

The strategy of appointing resistant workers as liaisons is an example of manipulation and cooptation, as it involves bringing dissenters into the decision-making process to reduce their opposition.

Scenario C: the Nagoya Precision Drill Company Has Just Begun