Question 1

The three levels of managers within large organizations are
A)authoritative,permissive,and submissive.
B)managerial,functional,and direct.
C)technical,functional,and departmental.
D)upper level,top management,and functional.
E)top,middle,and frontline.

Accepted Answer

The three levels of managers within large organizations are typically referred to as top, middle, and frontline (or sometimes referred to as first-line). Upper level and top management can be considered synonymous and may refer to the highest level of management, but this is not always one of the three traditional levels. Technical, functional, and departmental are not typically used to describe the levels of management within an organization. Managerial, functional, and direct may be used to describe different types of roles or responsibilities within the three traditional levels of management. Authoritative, permissive, and submissive are not commonly used to describe levels of management but may be used to describe different styles of leadership within those levels.

Question 2

For her job,Charmaine is expected to look ahead at the company's future and devise strategies for the company's long-term success and growth.Judging from this description,Charmaine is a ________ manager.
A)top-level
B)frontline
C)middle
D)tactical
E)operational

Accepted Answer

Top-level managers are responsible for making strategic decisions that affect the company's overall direction and long-term success. The description of Charmaine's job duties aligns with those of a top-level manager.

Question 3

Which of the following job titles indicates that a person is a frontline manager?
A)Vice President
B)Chief Financial Officer
C)Human Resources Manager
D)Floor Supervisor
E)Executive Assistant

Accepted Answer

A frontline manager is typically someone who is responsible for overseeing the day-to-day operations of a department or team. The job title "Floor Supervisor" is indicative of this type of role. Choices A and B are higher-level executive positions, choice C could be a manager but not necessarily a frontline manager, and choice E is an administrative assistant role.

Question 4

Senior executives responsible for the overall management and effectiveness of the organization are known as ________ managers.
A)frontline
B)middle
C)strategic
D)tactical
E)short-run

Accepted Answer

Strategic managers are responsible for setting the overall direction and goals of the organization, as well as developing plans and policies to achieve those goals. They are typically senior executives who have a broad perspective of the organization and its environment, and make decisions that affect the long-term success of the organization. Frontline managers are responsible for managing day-to-day operations, middle managers are responsible for coordinating the activities of different departments or functional areas, and tactical managers are responsible for implementing specific plans or projects. Short-run managers is not a recognized term in management theory.

Question 5

Which of the following is a characteristic of operational managers?
A)They bridge the gap between higher and lower levels of management.
B)They focus on long-term issues of the business.
C)They develop goals and plans that have been formulated by top-level managers.
D)They are directly involved with nonmanagement employees.
E)They break down the business's objectives into business units.

Accepted Answer

Operational managers are directly involved with nonmanagement employees, overseeing daily activities to ensure that organizational goals are met. They are responsible for executing the plans and goals formulated by top-level managers. They bridge the gap between higher and lower levels of management by communicating the vision and strategies of top-level management to nonmanagement employees who implement them. However, they are more focused on short-term issues rather than long-term ones. Breaking down the business's objectives into business units is more characteristic of strategic managers.

Question 6

________ managers are typically concerned with the interaction between the organization and its external environment.
A)Operational
B)Top-level
C)Middle-level
D)Frontline
E)Tactical

Accepted Answer

Top-level managers, such as CEOs or executives, are responsible for the overall direction of the organization and developing strategies for interacting with the external environment, including customers, competitors, and other stakeholders. Operational and frontline managers focus on day-to-day activities and internal operations, while middle-level and tactical managers are more concerned with implementing specific plans and projects.

Question 7

Which of the following is one of the three essential categories of skills that managers need?
A)study skills
B)technical skills
C)negotiation skills
D)counseling skills
E)manipulative skills

Accepted Answer

One of the three essential categories of skills that managers need is technical skills which involve proficiency in methods or techniques of a specialized field. This is important for managers to be able to effectively oversee and understand the tasks of their subordinates. The other two essential categories are human skills and conceptual skills.

Question 8

Which of the following statements about job skills is true?
A)Communication skills are needed only by top managers.
B)Technical skills are equally important at all levels of management.
C)Interpersonal skills are equally important at all levels of management.
D)Decision skills are more important for frontline managers than top managers.
E)Conceptual skills are more important for frontline managers than top managers.

Accepted Answer

Interpersonal skills, such as communication, teamwork, and leadership, are essential for all levels of management, not just top managers. Technical skills may vary in importance depending on the specific job or industry, while decision-making and conceptual skills tend to become more important at higher levels of management.

Question 9

Marc is on the fast track to become an executive in his company.As he advances,he will most likely have less and less need of his ________ skills.
A)communication
B)technical
C)interpersonal
D)conceptual
E)decision

Accepted Answer

As Marc advances to executive level, he will likely delegate technical tasks to his subordinates and focus more on strategic decision making and leadership, reducing the need for his technical skills.

Question 10

Tactical managers are often referred to as ________ managers.
A)frontline
B)middle-level.
C)lower-level
D)operational
E)top-level

Accepted Answer

Tactical managers are responsible for implementing the strategies and plans of top-level managers and making decisions that directly affect the day-to-day operations of the organization. They are positioned between top-level and lower-level managers, making them middle-level managers.

Question 11

Shauna is responsible for studying the general goals and plans developed for her company and translating them into more specific objectives and activities for the employees in her department.Shauna is a(n)________ manager.
A)Operational
B)Frontline
C)Top-level
D)Strategic
E)Tactical

Accepted Answer

Shauna is a tactical manager because she is responsible for translating the general goals and plans into specific objectives and activities for her department, which is the role of a tactical manager.

Question 12

For the past five years,Maury has worked at the Windsor Grand Desert Time-Share Resort in Las Vegas,Nevada,starting out as a junior salesperson and rising to become a sales lead,with the highest sales numbers on his team two years running.Recently Maury was offered a promotion to Frontline Sales Manager.Which of the following duties is he most likely to perform in his new role?
A)meeting regularly with the CEO and COO to discuss long-range sales goals
B)translating the goals and plans of strategic managers into concrete objectives
C)conceptualizing the long-term strategies the resort will need to stay competitive
D)interpreting and communicating the priorities of top management to the other sales managers
E)recruiting new sales associates and motivating sales team leaders

Accepted Answer

As a Frontline Sales Manager, Maury is likely to be responsible for recruiting new sales associates and motivating sales team leaders. This is because frontline sales managers are often responsible for managing the day-to-day operations of the sales team, including recruiting and motivating team members. While options A-D are also important duties for sales managers, they are more likely to be performed by higher-level strategic managers or executives.

Question 13

Hoa is about to begin her junior year of college,majoring in software engineering with a further specialization in software architecture.Ideally,she'd like to work for a small,innovative start-up,but she also wants to be as employable as possible in a fluctuating job market.She knows the importance of having skills that are transportable across different industries.As she plans her academic trajectory over the next two years,she should
A)focus on developing skills that will make her more competitive in a specific job market,for example the video game industry.
B)select classes that will broaden her skill set as much as possible,so that she can be competitive for different types of jobs,including those outside the tech industry.
C)focus on developing expertise in one skill set while increasing her general knowledge of the requirements for a specific industry.
D)focus on learning a broad range of skills at the top level while continuing to develop expertise in one specific area of software design.
E)become a specialist in as many subject areas as possible-for example,by developing deep expertise in several coding languages.

Accepted Answer

D is the correct choice because it balances the need for specialized expertise in one area of software design (which is valuable for roles in innovative startups and for establishing a unique professional identity) with the versatility of having a broad range of skills. This approach makes Hoa more adaptable to different job markets and industries, aligning with her goals of employability in a fluctuating job market and the desire to work for a startup.

Question 14

Operational managers play a crucial role in an organization because they provide
A)the link between management and nonmanagement personnel.
B)overall direction by formulating strategy and controlling resources.
C)the key plans for an organization's success.
D)feedback on top management performance.
E)direction and strategy for the organization.

Accepted Answer

Operational managers serve as a bridge between top management and employees who are responsible for carrying out day-to-day tasks. They provide the necessary communication and coordination required to implement top management's strategy and plans, making them integral to the success of an organization.

Question 15

Lyle is the CEO of an international hotel chain.Lyle is most likely to focus on
A)long-term survival of the organization.
B)translating goals and objectives into specific activities.
C)managing frontline managers.
D)supervising nonmanagement employees.
E)initiating new daily activities.

Accepted Answer

As the CEO of an international hotel chain, Lyle's primary focus would be on the long-term survival and success of the organization. This includes making strategic decisions that will benefit the company in the long run, ensuring financial stability, and maintaining a strong reputation in the market. While translating goals and objectives into specific activities and managing frontline managers may also be part of Lyle's responsibilities, they are more day-to-day in nature and do not hold as much significance as long-term planning and sustainability. Supervising nonmanagement employees and initiating new daily activities would generally fall under the purview of lower-level managers and supervisors, rather than the CEO.

Question 16

Titles such as assistant manager and supervisor typically belong to the ________ level of management.
A)strategic
B)middle
C)primary
D)operational
E)tactical

Accepted Answer

The answer of Titles such as assistant manager and supervisor...

Question 17

As a regional manager for Prism Paints,Fiona spends most of her time training new sales managers and making sure that information coming from headquarters reaches the company's branches.In this case,Fiona would best be described as a(n)________ manager.
A)frontline
B)tactical
C)operational
D)top-level
E)strategic

Accepted Answer

The answer of As a regional manager for Prism Paints,Fiona...

Question 18

The chief executive officer,company president,and the chief operating officer are all examples of ________ managers.
A)strategic
B)tactical
C)operational
D)frontline
E)regional

Accepted Answer

The CEO, company president, and COO are all top-level managers who are responsible for developing and executing the organizational strategy. They make decisions that affect the overall direction of the company and are focused on long-term planning and goals. Therefore, they are strategic managers. Tactical managers are middle-level managers who implement the plans and strategies created by the top-level managers, while operational managers are front-line managers who supervise the day-to-day activities of employees. Frontline and regional managers are more specific levels of managers that focus on the operational activities of a specific division or location.

Question 19

Terence supervises the shipping department of a book printer in South Carolina.He contacts trucking companies to arrange pickups,and he makes sure that his team members load cartons onto the correct trucks.Terence is a
A)frontline manager.
B)middle manager.
C)top-level manager.
D)tactical manager.
E)strategic manager.

Accepted Answer

Terence is a frontline manager as he is directly supervising and overseeing the day-to-day operations and activities of his team in the shipping department. He is responsible for ensuring that cartons are loaded onto the correct trucks and that pickups are arranged with trucking companies. This role involves hands-on management of operational tasks and issues, making it a frontline management position.

Question 20

Abdo supervises employees who work on the floor of the Nature's Secret Organic Snack Food factory.He cooperates closely with his manager to determine ways to improve the efficiency of the manufacturing process and then works to implement those plans.In this case,Abdo would be considered a ________ manager.
A)frontline
B)tactical
C)middle-level
D)top-level
E)strategic

Accepted Answer

Abdo supervises employees who work on the floor of the factory, which indicates that he is a frontline manager. Frontline managers oversee the operations and employees who are directly involved in the production process.

Quiz 1: Managing and Performing

The three levels of managers within large organizations are

For her job,Charmaine is expected to look ahead at the company's future and devise strategies for the company's long-term success and growth.Judging from this description,Charmaine is a ________ manager.

Which of the following job titles indicates that a person is a frontline manager?

Senior executives responsible for the overall management and effectiveness of the organization are known as ________ managers.

Which of the following is a characteristic of operational managers?

________ managers are typically concerned with the interaction between the organization and its external environment.

Which of the following is one of the three essential categories of skills that managers need?

Which of the following statements about job skills is true?

Marc is on the fast track to become an executive in his company.As he advances,he will most likely have less and less need of his ________ skills.

Tactical managers are often referred to as ________ managers.

Shauna is responsible for studying the general goals and plans developed for her company and translating them into more specific objectives and activities for the employees in her department.Shauna is a(n) ________ manager.

Operational managers play a crucial role in an organization because they provide

Lyle is the CEO of an international hotel chain.Lyle is most likely to focus on

Titles such as assistant manager and supervisor typically belong to the ________ level of management.

As a regional manager for Prism Paints,Fiona spends most of her time training new sales managers and making sure that information coming from headquarters reaches the company's branches.In this case,Fiona would best be described as a(n) ________ manager.

The chief executive officer,company president,and the chief operating officer are all examples of ________ managers.

Terence supervises the shipping department of a book printer in South Carolina.He contacts trucking companies to arrange pickups,and he makes sure that his team members load cartons onto the correct trucks.Terence is a