Question 1

Segal's team has successfully completed one of the most important projects of the company.To recognize the long hours and the extra effort that Segal's team had put in,the organization gives them half a day off and organizes a team lunch.This is associated with which of the following organizational cultures?

Accepted Answer

The answer of Segal's team has successfully completed one of...

Question 2

________ is the system of shared beliefs and values that guides behavior in organizations.

Accepted Answer

Organizational culture refers to the system of shared beliefs and values that guide behavior in organizations. The culture of an organization can have a significant impact on how individuals within it behave, as well as on the practices, policies, and strategies that the organization employs. Cultural norms, such as shared assumptions and values, are often deeply ingrained and may be difficult to change, which can make organizational culture a very powerful force within an organization.

Question 3

________ is the process through which new members learn the culture of an organization.

Accepted Answer

Socialization is the process through which new members learn the culture of an organization, including its values, norms, and expectations. This process helps new employees adjust to their new workplace, and ensures that they understand and embrace the organization's culture.

Question 4

Education and communication is one of the positive ways to deal with resistance to change that uses discussions,presentations,and demonstrations to educate people beforehand about a change.

Accepted Answer

Education and communication are considered positive ways to deal with resistance to change, where people are educated beforehand about the change through discussions, presentations, and demonstrations. This can help to minimize resistance to change and increase acceptance.

Question 5

Harold has been working at "Nero Corp," a consulting firm,for two days now.He is told by one of his colleagues that instead of being assigned work by their supervisors,the employees are given an option of choosing the assignment they would like to work on.This piece of information gives Harold an insight into the:

Accepted Answer

The information about employees being given a choice of assignments indicates the culture of the organization. It suggests that there is a level of autonomy and trust in the employees, where they are empowered to make decisions about their own workload. It could also suggest a focus on individual initiative and creativity, as opposed to strict adherence to top-down directives.

Question 6

Change is a dynamic and complex process.

Accepted Answer

Change involves multiple interconnected factors and can be unpredictable and nonlinear, making it a dynamic and complex process.

Question 7

Transformational change is at the top of the organizational change pyramid.

Accepted Answer

Transformational change involves fundamental shifts in an organization's culture, values, and operating systems. It is considered to be the most significant type of organizational change, and therefore, it is at the top of the change pyramid.

Question 8

In the context of change leadership,innovation is embraced by status quo managers.

Accepted Answer

Status quo managers typically resist innovation as it disrupts their established ways of doing things. Change leaders, on the other hand, embrace and champion innovation to drive progress and growth.

Question 9

Which of the following scenarios is an example of the observable culture of an organization?

Accepted Answer

Observable culture refers to the visible and tangible elements of an organization's culture, such as rituals, ceremonies, and celebrations. Conducting a team outing to reward achievement is a visible action that reflects the organization's culture.

Question 10

The ________ is what one sees and hears when walking around an organization as a visitor,a customer,or an employee.

Accepted Answer

The observable culture refers to the artifacts, behaviors, and other visible elements of a culture that can be easily observed by outsiders and new employees. It includes the organization's physical environment, dress code, language used, rituals, symbols, and stories. This culture is what one sees and hears when walking around an organization as a visitor, a customer, or an employee. The other options (A: role culture, B: power culture, C: core culture, and E: person culture) do not specifically refer to the visible and audible aspects of a culture.

Question 11

Planned change has a better chance of success when people are used to doing things the traditional way.

Accepted Answer

Planned change can be met with resistance from individuals who are used to doing things in a certain way. These individuals may feel uneasy about change or may not understand the reasons behind the change. However, with effective communication and involvement in the change process, these individuals can be convinced of the benefits of the change and become advocates of the new way of doing things. Therefore, it is not necessarily true that planned change has a better chance of success when people are used to doing things the traditional way.

Question 12

The "changing phase" is the first phase in Lewin's model for planned change.

Accepted Answer

The first phase in Lewin's model for planned change is "unfreezing," not "changing phase."

Question 13

It is Will's second month at his new job and he has noticed that people dress casually every Friday.He feels that his co-workers are helpful and his bosses are friendly.He is comforted by the fact that if in doubt he can always ask for help and not be afraid of being shunned and embarrassed.Will has been influenced by which of the following organizational cultures?

Accepted Answer

The fact that people dress casually every Friday is an observable culture, which is a visible aspect of organizational culture that can be seen, heard, or felt by outsiders. Additionally, Will's statement about feeling comfortable asking for help and not being embarrassed suggests that the company values teamwork and collaboration, which are also aspects of observable culture.

Question 14

Which of the following scenarios gives us an insight into the observable culture of "Next Systems," a tech consulting firm?

Accepted Answer

The reward and recognition given to the best employees on a monthly basis provide insight into the observable culture of Next Systems by highlighting their focus on recognizing and rewarding excellent performance. This suggests a culture that values hard work and strives for quality. The other options may be indicative of values that the company holds or expects, but do not necessarily provide direct insight into the observable culture.

Question 15

Shepherd,who has made the maximum number of sales done in a day at "Sale Away," a marketing company,is considered the best salesperson at the company.He is portrayed as a hero,and a benchmark that others should reach.This gives an understanding of which of the following organizational cultures of Sale Away?

Accepted Answer

The description given suggests the Observable culture of Sale Away, which is based on the visible behaviors and symbols of the organization. The portrayal of Shepherd as a hero and benchmark is a visible symbol that reinforces the values of sales performance and achievement at the company.

Question 16

Change leaders are risk-takers.

Accepted Answer

Change leaders often challenge the status quo and are willing to take risks to bring about change. They are comfortable stepping outside their comfort zone and experimenting with new ideas and approaches.

Question 17

Transformational change is usually led from the bottom.

Accepted Answer

Transformational change involves large-scale and significant shifts in an organization's goals, strategies, and culture. Usually, transformational change is led by senior leaders who have the vision and authority to make strategic decisions and implement changes throughout the organization. While employees at all levels may play a role in supporting and implementing the change, the leadership and direction usually come from the top, not the bottom.

Question 18

It is important to find a good fit between your personal preferences and the pace and nature of change in the career field and organizations in which you choose to work.To achieve this fit,you have to understand:

Accepted Answer

Understanding your tolerance for ambiguity is important in finding a good fit between your personal preferences and the pace and nature of change in the career field and organizations. This helps you to determine if you can handle the uncertainty and complexity of the changes in the organization or if you need a more stable environment. The other options may also be important factors to consider, but they are not as directly related to this specific issue.

Question 19

Lewin's model for planned change depicts change as a non-linear,dynamic process.

Accepted Answer

Lewin's model for planned change depicts change as a linear process, involving three steps: unfreezing, changing, and refreezing.

Question 20

Bottom-up change tries to tap into ideas and initiative at lower organizational levels and let them percolate upward.

Accepted Answer

Bottom-up change is a process of decentralization, where the ideas and initiatives come from lower levels of the organization and are implemented upward. It is a democratic approach to change management where employees get involved in the change process and feel empowered.

Quiz 12: Organization Culture and Change