Question 1

Odill intentionally included in his team individuals with opposing views,believing that a variety of opinions made for better decisions.Odill has a(n)________ view of conflict.
A)human relations
B)liberal
C)traditional
D)interactionist

Accepted Answer

Odill's intentional inclusion of individuals with opposing views suggests that he subscribes to an interactionist view of conflict, which posits that conflict can facilitate better decision making and problem solving if managed effectively. This perspective is in contrast to a traditional view of conflict, which sees it as inherently negative and to be avoided, or a human relations view, which emphasizes the importance of avoiding conflict in order to maintain harmony and cooperation. A liberal view of conflict is not a commonly recognized perspective in the field of organizational behavior.

Question 2

Celine feels that the form of marketing their company is using isn't working anymore.Merle disagrees vehemently.Those in the company who view the conflict over the marketing strategy as bad and harmful have a(n)________ view of conflict.
A)human relations
B)relational
C)traditional
D)interactionist

Accepted Answer

The traditional view of conflict considers any conflict as inherently negative and harmful, suggesting that it should be avoided. This perspective sees conflict as a dysfunction within the organization.

Question 3

Which of the following is true about the effectiveness of individual decision making over group decision making?
A)Individual decisions tend to be more accurate.
B)Individual decisions are better when dealing with complex issues.
C)Individuals tend to be more creative than groups.
D)Individual decisions are made faster than group decisions

Accepted Answer

Individual decisions are typically made faster than group decisions because they do not require the time-consuming process of group discussion and consensus-building.

Question 4

The ________ view of conflict management argues that conflicts must be avoided as it indicates a problem within the group.
A)human relations
B)traditional
C)interactionist
D)obstructionist

Accepted Answer

The traditional view of conflict management sees conflicts as negative and disruptive to the group's goals, and thus, should be avoided as much as possible. This view assumes that organizations are inherently harmonious and that conflicts indicate a problem within the group.

Question 5

The type of conflicts that support group goals and improve performance are called ________.
A)planned conflicts
B)dysfunctional conflicts
C)natural conflicts
D)functional conflicts

Accepted Answer

Functional conflicts are those that support the goals of a group and improve its performance, as they encourage open communication and the sharing of different perspectives and ideas. Planned conflicts can be a type of functional conflict, but not all functional conflicts are necessarily planned. Natural conflicts could refer to conflicts that arise simply due to differences in personalities or perspectives, but this doesn't necessarily mean that they are functional. Dysfunctional conflicts, on the other hand, are those that hinder a group's ability to perform and can be detrimental to its goals.

Question 6

In comparison to large groups,small groups ________.
A)have shorter group tenure
B)are faster at completing tasks
C)have longer norming processes
D)are better at obtaining diverse input

Accepted Answer

Small groups are generally faster at completing tasks because they can coordinate more easily and make decisions more quickly than larger groups.

Question 7

The ________ of conflict management argues that some conflict is absolutely necessary for effective organizational performance.
A)traditional view
B)reactionist view
C)human relations view
D)interactionist view

Accepted Answer

The interactionist view of conflict management argues that some level of conflict is necessary for organizations to perform effectively. It is believed that conflict can stimulate creativity and innovation, encourage open communication, and ultimately lead to better decision making.

Question 8

Which of the following suggestions will help reduce the effect of social loafing in groups?
A)clearly identify individual responsibilities
B)provide group rewards instead of individual rewards
C)increase the overall size of the group
D)form homogeneous groups to increase group cohesiveness

Accepted Answer

By clearly identifying individual responsibilities, each person knows what is expected of them and is accountable for their own contributions. This makes it harder for individuals to "hide" in the group and avoid putting in effort, thus reducing social loafing. Providing group rewards instead of individual rewards can also help, but only if individual contributions are clearly identified and recognized within the group reward. Increasing the overall size of the group may actually increase social loafing, as individuals may feel less accountable in larger groups. Forming homogeneous groups may increase group cohesiveness, but it may also limit diversity of ideas and perspectives, which could ultimately harm group performance.

Question 9

Daniela and Navaro disagree on the best way to promote a new product.Those in the company who view the conflict over the promotion strategy as natural and inevitable have a(n)________ view of conflict.
A)human relations
B)reactionist
C)traditional
D)interactionist

Accepted Answer

The answer of Daniela and Navaro disagree on the best...

Question 10

Which of the following is true about group decision making?
A)Groups tend to foster equal participation in decision making.
B)The pressure to conform is low when working in groups.
C)Groups take more time to arrive at a decision.
D)Groups usually make decisions based on incomplete information.

Accepted Answer

Groups tend to take more time to arrive at a decision as multiple perspectives need to be considered and discussed. This can lead to prolonged discussion and analysis, but can also result in more comprehensive and thoughtful decision making.

Question 11

Stacey was invited to become a member of the class project team because the other members knew she had a high GPA and worked hard on all her individual assignments.Although the other members worked diligently to complete their parts,Stacey was not giving her best effort to this team.Which of the following is a possible explanation for Stacey's behavior?
A)social loafing
B)status incongruence
C)role ambiguity
D)group cohesiveness

Accepted Answer

Stacey's behavior may be due to social loafing, which refers to individuals putting in less effort when working in a group compared to when working alone. This may occur when individuals feel their effort is not necessary or when they believe others will pick up their slack. Stacey may feel that her individual efforts will not affect the outcome of the team project, leading her to put in less effort than she normally would.

Question 12

Large groups consistently get better results than smaller ones,when the group is involved in ________.
A)getting things done
B)routine tasks
C)problem solving
D)long-term projects

Accepted Answer

When it comes to problem solving, large groups can offer diverse perspectives and creativity, resulting in better solutions. However, when it comes to routine tasks or long-term projects, smaller groups may be more effective in terms of efficiency and coordination.

Question 13

Individuals have the tendency to expend less effort when working collectively than when working individually.Which of the following concepts relates most closely to this behavior?
A)social loafing
B)role conflict
C)role ambiguity
D)nonconformity

Accepted Answer

Social loafing refers to the phenomenon where individuals tend to exert less effort when working in a group setting due to a diffusion of responsibility and the belief that their individual effort may not be as critical to the group's success.

Question 14

She was the matriarch of the department,the most senior employee.She always sat immediately to the right of the manager in all department managers.No one dared take her chair.That chair was a symbol of her ________.
A)importance
B)age
C)status
D)seniority

Accepted Answer

The sentence mentions that the employee occupies an important place in the department, which is denoted by the chair to her right. The word that best fits this description is "status," which means a person's position or rank in relation to others. The other options (importance, age, and seniority) may be related to her status, but they do not capture the essence of what her position exemplifies.

Question 15

Which of the following statements is true about group decision making?
A)It generates more complete information and knowledge.
B)It takes less time to reach a solution than it would an individual.
C)It prevents any one minority from dominating or influencing the final decision.
D)It is most suitable for matters that need to be critically evaluated.

Accepted Answer

Group decision making involves people with different perspectives and experiences, which generates more diverse and complete information and knowledge, leading to better decision making. It often takes more time than individual decision making, as group members need to discuss and evaluate different options thoroughly. The risk of minority domination or influence is also present in group decision making. Group decision making is not necessarily suitable for all matters, as some decisions may require quick and decisive action, which an individual may be better equipped to handle. However, for complex and important decisions, group decision making can be more effective.

Question 16

This group really clicked.They got along well both professionally and socially.While at work they focused on work.This group is likely to experience ________ in productivity.
A)a strong increase
B)a moderate increase
C)no change
D)a decrease

Accepted Answer

Since the group gets along well both professionally and socially and can focus on work while at work, they are less likely to have conflicts that distract them from their tasks. This can lead to improved communication, increased collaboration, better problem-solving, and a higher level of motivation, all of which can enhance productivity.

Question 17

Age,skill,and experience are examples of ________.
A)formal status categories
B)informal status categories
C)internal status categories
D)external status categories

Accepted Answer

Age, skill, and experience are considered informal status categories because they are not officially designated positions or ranks but rather are based on personal attributes or achievements.

Question 18

Which of the following is an accurate statement regarding status systems?
A)Anything can have status value if others in the group evaluate it that way.
B)Status is a weak employee motivator even though it has behavioral consequences.
C)Status can only be formally conferred on individuals.
D)Status systems are independent of aspects such as prestige and grading.

Accepted Answer

Status systems are socially constructed and subjective, meaning that anything can have status value if it is evaluated that way by others in the group. It is not necessarily formal or conferred, but rather exists in the perceptions and attitudes of group members. Additionally, status can be a powerful motivator for behavior, as individuals often strive to achieve higher status within their social groups.

Question 19

A lot is riding on the success of this project.All nine members will share in the rewards.But Ted just doesn't have time to complete his assignment so he rationalizes that no one outside the group will know what he did or did not do anyway.Ted is engaged in ________.
A)nonconventionality
B)group norms
C)groupthink
D)social loafing

Accepted Answer

Ted is engaging in social loafing, which is the tendency for individuals to exert less effort when working in a group because they believe that their individual efforts won't be recognized or evaluated. This behavior can be detrimental to the success of the project as a whole.

Question 20

________ occurs when a supervisor earns less than his or her subordinates.
A)Informal status
B)Role conflict
C)Role ambiguity
D)Status incongruence

Accepted Answer

Status incongruence occurs when a person's position in a group or organization does not match his or her personal characteristics, resulting in a discrepancy between their status and their role. If a supervisor earns less than his or her subordinates, it creates a status incongruence situation because the supervisor's position in the organization hierarchy doesn't match the role he/she is expected to play.

Quiz 13: Creating and Managing Teams

Odill intentionally included in his team individuals with opposing views,believing that a variety of opinions made for better decisions.Odill has a(n) ________ view of conflict.

Celine feels that the form of marketing their company is using isn't working anymore.Merle disagrees vehemently.Those in the company who view the conflict over the marketing strategy as bad and harmful have a(n) ________ view of conflict.

Which of the following is true about the effectiveness of individual decision making over group decision making?

The ________ view of conflict management argues that conflicts must be avoided as it indicates a problem within the group.

The type of conflicts that support group goals and improve performance are called ________.

In comparison to large groups,small groups ________.

The ________ of conflict management argues that some conflict is absolutely necessary for effective organizational performance.

Which of the following suggestions will help reduce the effect of social loafing in groups?

Daniela and Navaro disagree on the best way to promote a new product.Those in the company who view the conflict over the promotion strategy as natural and inevitable have a(n) ________ view of conflict.

Which of the following is true about group decision making?

Large groups consistently get better results than smaller ones,when the group is involved in ________.

Individuals have the tendency to expend less effort when working collectively than when working individually.Which of the following concepts relates most closely to this behavior?

She was the matriarch of the department,the most senior employee.She always sat immediately to the right of the manager in all department managers.No one dared take her chair.That chair was a symbol of her ________.

Which of the following statements is true about group decision making?

This group really clicked.They got along well both professionally and socially.While at work they focused on work.This group is likely to experience ________ in productivity.

Age,skill,and experience are examples of ________.

Which of the following is an accurate statement regarding status systems?

A lot is riding on the success of this project.All nine members will share in the rewards.But Ted just doesn't have time to complete his assignment so he rationalizes that no one outside the group will know what he did or did not do anyway.Ted is engaged in ________.

________ occurs when a supervisor earns less than his or her subordinates.