Question 1

Which of the following factors is considered the most influential in conveying a verbal message?

Accepted Answer

The tone of voice is considered the most influential factor in conveying a verbal message. It can convey the speaker's emotions, attitudes, and intentions, and can greatly affect how the message is received by the listener.

Question 2

Generational differences in the workplace assist to bring to the workplace

Accepted Answer

Generational differences in the workplace often result in differing values about work, motivation, lifestyle, and communication. These differences can lead to varying expectations and approaches to work, as well as potential clashes between employees of different generations.

Question 3

Giving advice to another person can become a barrier to communication, especially if the nurse does not allow the client to make their own decisions. The nurse can prevent this by

Accepted Answer

C

Question 4

Which one of the following factors can be considered a barrier to communication?

Accepted Answer

The answer of Which one of the following factors can...

Question 5

Which form of communication is touching considered to be?

Accepted Answer

Touching is considered a form of kinesthetic communication, which involves physical touch or movement.

Question 6

Which of the following is involved in listening?

Accepted Answer

Listening involves both hearing the words spoken and making sense of them. Eye contact and cultural sensitivity may facilitate the process, but they are not essential components of listening. The nursing process is a systematic approach to patient care that involves assessment, diagnosis, planning, implementation, and evaluation; it may involve listening, but it is not synonymous with the act of listening itself.

Question 7

Which type of organizational communication occurs when two nurses discuss how to best change a client's dressing?

Accepted Answer

Lateral communication occurs between individuals who are at the same hierarchical level, such as two nurses discussing a client's care. Downward communication occurs from a higher level to a lower level, such as a manager giving instructions to a subordinate. Upward communication occurs from a lower level to a higher level, such as an employee giving feedback to their supervisor. Diagonal communication occurs between individuals at different levels and departments, such as a nurse communicating with a doctor in a different specialty area.

Question 8

What is the term for a conflict resolution that results in NEITHER party getting all they wanted?

Accepted Answer

Compromising is a conflict resolution approach where both parties give up something in order to reach a mutually agreeable solution. Neither party gets everything they wanted, but both parties make concessions in order to reach a middle ground.

Question 9

Which of these is the "who" in the process of communication?

Accepted Answer

The answer of Which of these is the "who" in...

Question 10

According to the text, what does the highest level of information processing lead to?

Accepted Answer

The text states that the highest level of information processing leads to interpretation.

Question 11

Which type of organizational communication occurs when a nurse recommends to her nurse manager a more efficient approach to organizing care?

Accepted Answer

Upward communication is when a subordinate communicates with a superior. In this scenario, the nurse is recommending an approach to the nurse manager, who is higher in rank and authority.

Question 12

According to the text, which of the following factors will MOST influence the interactive process of communication?

Accepted Answer

The answer of According to the text, which of the...

Question 13

A barrier in communication that can occur when words, actions, and responses in relation to communication do not match the appropriateness or context of the situation is called a (an) ___________.

Accepted Answer

An incongruent response is when the words, actions or responses used in communication do not match the appropriateness or context of the situation. This can cause confusion and misunderstandings in communication. A mixed or ambivalent response refers more to conflicting feelings or thoughts, rather than an inconsistency in the communication itself. A two-sided response refers more to a balanced argument, rather than a barrier in communication.

Question 14

Intrapersonal communication is one of three levels of communication. Intrapersonal communication involves

Accepted Answer

Intrapersonal communication refers to the communication that one has with oneself, which includes self-talk and introspection. It is a form of communication that occurs within oneself and does not involve any external parties.

Question 15

Public communication is one of three levels of communication cited by the author. Public communication involves

Accepted Answer

Public communication is communication directed towards a large group of people, such as a speech or presentation. It is not about how one speaks to oneself (A), communication in small groups (C), or person-to-person communication (D).

Question 16

Which of the following factors is essential to verbal communication?

Accepted Answer

Verbal communication involves the use of words to convey information, ideas or emotions. While nonverbal communication (such as facial expressions, gestures, and posture) can complement and enhance verbal communication, it is not essential to verbal communication.

Question 17

Interpersonal communication is one of three levels of communication cited by the author. Interpersonal communication involves

Accepted Answer

Interpersonal communication refers to communication between two or a small group of individuals. Therefore, choice C is the correct option. Choices A and B are incorrect as they refer to intrapersonal communication and group communication respectively. Choice D is incorrect as it refers to mass communication or public speaking.

Question 18

On which of the following elements does level of communication depend?

Accepted Answer

The answer of On which of the following elements does...

Question 19

Anger can be dealt with in several ways, but all have potential drawbacks. Which one of the following reactions can result from anger?

Accepted Answer

The answer of Anger can be dealt with in several...

Question 20

Green (2005) cites that generational differences in the workplace can create tension in the workplace.

Accepted Answer

According to Green (2005), generational differences in the workplace can create tension.

Quiz 6: Personal and Interprofessional Communication