In general,a service and its delivery system are inseparable.
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Q10: The service sector accounts for over 80
Q11: The calling population is the source of
Q12: Waiting lines form only when service operations
Q13: The number of arrivals per unit time
Q14: In general,services are acts,deeds,or performances that provide
Q16: Waiting lines form because customers arrival times
Q17: A service package defines the target market
Q18: The service concept also defines how a
Q19: When designing a service,performance specifications are converted
Q20: Balking occurs when a customer waiting in
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