Balking occurs when a customer waiting in a line moves from one line to another because he believes it is moving faster.
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Q15: In general,a service and its delivery system
Q16: Waiting lines form because customers arrival times
Q17: A service package defines the target market
Q18: The service concept also defines how a
Q19: When designing a service,performance specifications are converted
Q21: One of the basic assumptions for the
Q22: Service quality in waiting line systems sometimes
Q23: A teacher is an example of a
A)service
Q24: An airline is an example of a
A)service
Q25: The number of parallel servers in waiting
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