Question 1

In the Lawler and Porter model addressing the relationship between performance and satisfaction, the intervening variables linking performance with later satisfaction are __________.

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Question 2

Define display rules. Give several examples of how display rules impact work cultures in different countries.

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Question 3

Define emotional intelligence and identify the four competencies of emotional intelligence.

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Question 4

The __________ component of an attitude is an intention to behave in a certain way based on your specific feelings or attitudes.

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Question 5

When you say you like chocolate ice cream, you are expressing an__________.

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Question 6

An __________ is a predisposition to respond in a positive or negative way to someone or something in one's environment.

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Question 7

Two popular job satisfaction questionnaires are the __________ and the __________.

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Question 8

The __________ component of an attitude reflects the beliefs, opinions, knowledge, or information a person possesses, while the __________ component is a specific feeling regarding the personal impact of the antecedents.

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Question 9

__________ is known for using the term cognitive dissonance to describe a state of inconsistency between an individual's attitudes and his or her behavior.

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Question 10

__________ are informal standards that govern the degree to which it is appropriate for people from different cultures to display their emotions similarly.

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Question 11

__________ is the degree to which individuals feel positively or negatively about their jobs.

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Question 12

__________ are inferred from the things people say or from their behavior.

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Question 13

What is an attitude? Discuss the three basic components of an attitude.

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Question 14

Personal aggression and property deviance like stealing money are examples of __________.

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Question 15

The spillover of job satisfaction onto family lives is also known as __________.

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Question 16

__________ is the loyalty of an individual to the organization.

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Question 17

The key issue in respect to the allocation of rewards is __________, or varying the size of the reward in proportion to the level of performance.

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Question 18

__________ describes a state of inconsistency between an individual's attitudes and behavior.

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Question 19

The __________ component of an attitude is a specific feeling regarding the personal impact of the antecedent conditions.

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