Question 1

You are involved in training and development for your division at WorldProducts, Inc. You want to target some specific organizational problems through training.
-You are implementing self-managed teams and quality-management programs. It would be important to conduct training in ________.
A) basic literacy
B) technical skills
C) interpersonal skills
D) problem solving
E) interdependence

Accepted Answer

The answer of You are involved in training and development...

Question 2

You have recently gone to work for Goodvibes, Inc., a medium-sized firm that provides temporary workers for organizations who are outsourcing such functions as accounting, marketing, and training and development. Most Goodvibes employees are highly trained and could work at almost any company of their choosing. Many employees work part-time or job share so that they can have more control over how their time is spent. Goodvibes has instituted many family-friendly programs in order to attract and keep these talented people.

-To reduce the work-life conflicts faced by their employees, Goodvibes should spend less effort helping employees with ________.
A) improving time management skills
B) segmenting their work and home lives
C) integrating their work and home lives
D) adjusting to a wide range of scheduling options
E) improving their job productivity

Accepted Answer

The question is asking about what Goodvibes should spend less effort helping their employees with. Helping employees improve their time management skills is not directly related to reducing work-life conflicts. Instead, it places responsibility on the employee to better manage their workload and personal life, rather than the company taking steps to create a more accommodating work environment. Therefore, Goodvibes should spend less effort helping employees with improving their time management skills.

Question 3

WorldProducts is considering implementing employee ethics training programs. Some members of senior management are opposed to these programs. Their opposition is most likely based on which of the following beliefs?
A) Ethics training is almost nonexistent in today's workplace.
B) Ethics can be learned only through formal teaching programs.
C) Individual values systems are fixed at an early age.
D) Integrity cannot be taught by example.
E) Ethics programs help employees to recognize ethical dilemmas.

Accepted Answer

The senior management's opposition is most likely based on the belief that individual values systems are fixed at an early age, and therefore ethics training programs would be ineffective in changing employee behavior or attitudes towards ethical issues.

Question 4

Define the initial selection stage. Name and describe two substantive selection techniques that you would use to select an employee for a job that requires a high security clearance.

Accepted Answer

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Question 5

Alice Ann Jones is the new director of human resources and psychological services for a small consulting firm in Mobile, Alabama.
-Alice Ann's consulting firm makes extensive use of teams, encourages employee involvement, and is very concerned with quality-management. An appropriate evaluation technique for this firm would be ________.
A) written essays
B) trait evaluations
C) BARS
D) 360-degree evaluations
E) graphic rating scales

Accepted Answer

360-degree evaluations would be the best choice for this firm as they make use of teams, encourage employee involvement, and are concerned with quality-management. 360-degree evaluations involve gathering feedback from multiple sources, including supervisors, peers, subordinates, and self-evaluations. This can provide a comprehensive and well-rounded view of an employee's performance and areas for improvement.

Question 6

Robert has received authorization to add an assistant manager to his department. This person will be working closely with Robert and must have excellent interpersonal as well as technical skills. Robert wants to make certain that he maximizes the chance of choosing the correct individual and is trying to decide on the most appropriate selection device.
-Robert is considering administering written integrity tests to management candidates that pass the initial screening. These tests will most likely help Robert to predict a candidate's ________.

Accepted Answer

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Question 7

Robert has received authorization to add an assistant manager to his department. This person will be working closely with Robert and must have excellent interpersonal as well as technical skills. Robert wants to make certain that he maximizes the chance of choosing the correct individual and is trying to decide on the most appropriate selection device.
-Robert has decided to create a work sampling and let applicants demonstrate their abilities. He should use this to evaluate candidates' ________ skills.
A) ethical
B) interpersonal
C) technical
D) reactive
E) associative

Accepted Answer

Robert wants the assistant manager to have excellent technical skills, and work sampling is a suitable selection device to evaluate those skills. Work sampling involves observing applicants perform tasks similar to those that they would be doing in the actual job, allowing Robert to assess their technical capabilities. Ethical skills are not assessed through work sampling, and while interpersonal skills may also be observed, they are not the primary focus in this scenario. Reactive and associative skills are not relevant to this situation.

Question 8

Yolanda is a valued employee in your department. She is positive and dependable but lacks ambition and has stagnated in her position this year. She also is consistently late on deadlines, although the work she turns in is usually flawless. Choose one of the performance evaluation methods discussed in the chapter and use it to evaluate the three most popular sets of criteria for Yolanda. Explain why your evaluation method is strong or weak, and how it could be improved.

Accepted Answer

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Question 9

You are involved in training and development for your division at WorldProducts, Inc. You want to target some specific organizational problems through training.
-Your organization is situated in an urban area where many students do not finish high school. You will probably first have to address the skill category termed ________.
A) basic literacy
B) technical
C) interpersonal
D) problem solving
E) managerial

Accepted Answer

Based on the given information, it is indicated that many individuals in the urban area where the organization is situated do not finish high school. Therefore, it is likely that a significant portion of the workforce may lack basic literacy skills. This would be the first skill category to address through training to ensure that employees have the fundamental skills necessary to perform their job duties.

Question 10

Evidence indicates that time pressures are the primary problem underlying work/life conflicts.

Accepted Answer

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Question 11

Describe the advantages and disadvantages of the selection interview.

Accepted Answer

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Question 12

You have recently gone to work for Goodvibes, Inc., a medium-sized firm that provides temporary workers for organizations who are outsourcing such functions as accounting, marketing, and training and development. Most Goodvibes employees are highly trained and could work at almost any company of their choosing. Many employees work part-time or job share so that they can have more control over how their time is spent. Goodvibes has instituted many family-friendly programs in order to attract and keep these talented people.

-Which of the following programs is Goodvibes likely to have instituted?
A) child care
B) elder care
C) relocation assistance
D) all of the above
E) none of the above

Accepted Answer

Goodvibes, Inc. has instituted many family-friendly programs, which includes child care and elder care. They have also likely instituted relocation assistance to make it easier for employees to move for work. Therefore, the answer is D, all of the above.

Question 13

The performance review should be designed more as a counseling activity than as a judgment process, and it can best be accomplished by allowing the review to evolve out of the employee's own self-evaluation.

Accepted Answer

The statement emphasizes on the fact that performance review should focus on counseling and self-evaluation, rather than being solely based on judgment.

Question 14

Imagine that you are a manager of a multifaceted manufacturing operation with a new crew of twenty arriving for training. The crew is comprised of different types of learners. Describe a training program comprised of three different sessions that would cater to four different individual learning styles. State whether each of the training sessions would be on-the-job or off-the-job training, and whether it is formal or informal.

Accepted Answer

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Question 15

You are involved in training and development for your division at WorldProducts, Inc. You want to target some specific organizational problems through training.
-Your organization has reduced layers, flattening the organization. Your employees now need to perform a wider variety of tasks. As a result, you need to provide employees with training to help develop their ________ skills.
A) basic literacy
B) technical
C) interpersonal
D) problem solving
E) none of the above

Accepted Answer

With the organization flattening and employees needing to perform a wider variety of tasks, technical skills training is essential to ensure they can handle the new responsibilities effectively.

Question 16

Describe the role of assessment centers in the employee selection process.

Accepted Answer

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Question 17

The best means of evaluating the management skills of the applicants would be achieved through ________.
A) use of an assessment center
B) verifying the applicants' job histories
C) work sampling
D) written personality tests
E) written basic literacy tests

Accepted Answer

An assessment center would provide a variety of situational exercises and simulations to evaluate the management skills of applicants in a real-world setting, providing a more accurate and comprehensive assessment than simply verifying job histories or administering written tests. Work sampling may also be effective in evaluating management skills, but an assessment center would allow for a more controlled and standardized approach to evaluating applicants. Written personality tests and basic literacy tests are not directly relevant to evaluating management skills.

Question 18

You have just been appointed as director of your company's corporate training division. The CEO of your company has been displeased with your company's prior training programs, so you are tasked with rehauling the entire training division. You convene a meeting of all training division managers to decide on the types of training that the division will implement.
-One of your managers is a firm supporter of e-training programs for employees in your company's international offices. He touts the benefits of e-programs by stressing that ________.
A) e-training approaches have been proven to result in higher levels of knowledge assimilation
B) e-training is highly flexible and employees can complete the training at their convenience
C) many employees find solitary learning to be highly motivating
D) e-programs are easily accessible by employees who work outside of standard U.S. hours
E) because of their self-paced nature, e-programs are inexpensive to design and implement

Accepted Answer

E-training is highly flexible and employees can complete the training at their convenience.

Question 19

Describe informal training. Provide a workplace example of an informal training for technical skills and another for problem solving skills.

Accepted Answer

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Question 20

What are the three most popular sets of criteria for evaluating employee performance?

Accepted Answer

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Quiz 17: Human Resource Policies and Practices

You are involved in training and development for your division at WorldProducts, Inc. You want to target some specific organizational problems through training. -You are implementing self-managed teams and quality-management programs. It would be important to conduct training in ________.

WorldProducts is considering implementing employee ethics training programs. Some members of senior management are opposed to these programs. Their opposition is most likely based on which of the following beliefs?