Question 1

Researchers recognize communication as an accurate process in which social information processing occurs.

Accepted Answer

Communication is often seen as a complex and sometimes inaccurate process due to misunderstandings, misinterpretations, and the influence of individual perceptions and biases.

Question 2

Decoding and creating the meaning of a message are influenced by cultural norms and values.

Accepted Answer

Cultural norms and values shape how individuals interpret and create meaning from messages, as they influence our understanding of concepts such as language, nonverbal communication, and social relationships. Therefore, cultural context plays a crucial role in effective communication.

Question 3

Managers should make attributive and evaluative statements of others behavior in order to be assertive in their communication style.

Accepted Answer

Assertive communication involves expressing one's own needs and opinions clearly and respectfully, rather than making attributive or evaluative statements about others' behavior, which can be perceived as judgmental or confrontational.

Question 4

During the communication process,poor hearing,poor eyesight,and environmental noises are examples of noise.

Accepted Answer

Poor hearing, poor eyesight, and environmental noises can all interfere with the transmission and reception of messages during communication, making them examples of noise.

Question 5

Chung Hua,a Chinese employee at TCS,finds it very difficult to maintain eye contact with his superiors in meetings.His managers can correctly assume from the nonverbal cue that he is uninterested in the meeting and disrespectful toward his superiors.

Accepted Answer

It is not correct to assume that Chung Hua is uninterested in the meeting and disrespectful toward his superiors solely based on his difficulty maintaining eye contact. There could be cultural or personal reasons for his behavior. Making assumptions based solely on nonverbal cues can lead to misunderstandings and should be avoided.

Question 6

Business etiquette is not a component of communication competence.

Accepted Answer

Business etiquette is a crucial component of communication competence, as it includes knowledge about appropriate behavior, communication styles, and cultural norms in professional settings.

Question 7

Negative consequences of not listening include job dissatisfaction and lower productivity.

Accepted Answer

When people don't feel listened to in their job, it often leads to lower morale, job dissatisfaction, and ultimately lower productivity.

Question 8

Communication ends when a receiver encodes an idea or thought.

Accepted Answer

Communication ends when the receiver decodes the message, not when they encode their own idea or thought.

Question 9

Linguistic style not only helps explain communication differences between women and men,but it also influences our perceptions of others' confidence,competence,and abilities.

Accepted Answer

Linguistic style has been shown to have an impact on how we perceive others' confidence, competence, and abilities, in addition to contributing to communication differences between genders.

Question 10

Research studies indicate that aggressiveness is more effective than assertiveness in both work-related and consumer contexts.

Accepted Answer

This statement is incorrect. Research studies actually indicate the opposite - that assertiveness is more effective than aggressiveness in both work-related and consumer contexts. Assertive behavior involves standing up for oneself and expressing needs and opinions in a respectful and confident manner, while aggressive behavior involves attempting to dominate or intimidate others. Assertive behavior has been found to lead to more positive outcomes and better relationships, while aggressive behavior can be off-putting and damaging to relationships.

Question 11

Semantics refers to a person's characteristic speaking pattern.

Accepted Answer

Semantics refers to the meaning of words and how they are used in language, not a person's speaking pattern.

Question 12

Communication competence is affected by the geographic location of an organization.

Accepted Answer

Geographic location can impact communication competence in several ways, such as language barriers, cultural differences, and time zone differences. For example, a company that operates across multiple countries may struggle with communication due to differences in communication styles and cultural norms. Additionally, remote teams or individuals located in different time zones may have difficulty coordinating meetings or responding to communication in a timely manner.

Question 13

Alfred and Marie are American journalists working on an assignment in China.Alfred is an Indian who migrated to America.Two of his Chinese colleagues comment that he looks "chubby." Alfred smiles at their "friendly" observation while Marie is indignant about it.This illustrates the conduit model of communication.

Accepted Answer

The conduit model of communication suggests that messages are directly transferred from sender to receiver without considering cultural or contextual differences. This scenario illustrates how cultural differences affect the interpretation of messages, which is not accounted for in the conduit model.

Question 14

A recent meta-analysis of nonverbal expressions of emotions found that those who more effectively demonstrated their own emotions and perceived the emotional cues of others,performed better across a range of situations.

Accepted Answer

The statement accurately reflects the findings of the recent meta-analysis of nonverbal expressions of emotions.

Question 15

Weak listening skills can be a reason why managers are passed over for promotions to executive positions.

Accepted Answer

Listening skills are an essential trait for effective communication and leadership. Poor listening skills can lead to misunderstandings, misinterpretations, and inability to understand the needs and concerns of team members and stakeholders. As a result, managers who lack good listening skills may not be considered for executive positions where active listening and effective communication are critical.

Question 16

According to the perceptual model of communication,the receiver creates the meaning of a message in his/her own mind.

Accepted Answer

According to the perceptual model of communication, the meaning of a message is not inherent in the message itself, but is constructed and interpreted by the receiver based on his/her own perceptions, experiences, and context. Therefore, the receiver creates the meaning in his/her own mind.

Question 17

Listening effectiveness was positively associated with customer satisfaction and negatively associated with employee intentions to quit.

Accepted Answer

The statement suggests that effective listening leads to higher customer satisfaction and lower employee intentions to quit.

Question 18

"I don't know if that is the,um,way to do this.It's not all that important to know,is it?" This illustrates an assertive communication style.

Accepted Answer

This statement uses qualifiers such as "I don't know" and "it's not all that important", which are characteristics of a passive communication style.

Question 19

Lucy always listens without judging and has the habit of looking beyond the words of the speaker.She uses an evaluative listening style.

Accepted Answer

Evaluative listening involves judging and forming opinions about what is being said, whereas Lucy's approach is more aligned with empathetic or active listening, where the focus is on understanding without judgment.

Question 20

Thomas is working on his iPad and misses the message delivered by the keynote speaker.This is an example of a physical barrier.

Accepted Answer

This is an example of a technological barrier, as the use of the iPad distracts Thomas from receiving the message.

Quiz 12: Communicating in the Digital Age