Question 1

Relationship conflict is

Accepted Answer

Relationship conflict is emotional and personal, often stemming from personal issues or disagreements between individuals rather than task or procedural conflicts. It is aimed at a person rather than an issue, making choice A correct.

Question 2

Bob welcomes a certain degree of conflict and disagreement among his staff,since he has been concerned that they have approved proposals in the past based on weak assumptions and without exploring other alternatives.Bob is promoting a type of conflict known as

Accepted Answer

Bob is promoting task conflict, which is a constructive form of conflict that arises when there are conflicting ideas about how to accomplish a particular task or goal. This type of conflict can lead to better outcomes by encouraging brainstorming, challenging assumptions, and exploring alternative solutions. Mediation, relationship, collaboration, and dysfunctional conflict do not accurately describe the conflict that Bob is promoting.

Question 3

The most important criterion in determining whether conflict is functional or dysfunctional is

Accepted Answer

The most important criterion in determining whether conflict is functional or dysfunctional is the impact it has on group performance. If conflict leads to improved group performance, it can be considered functional. However, if conflict leads to decreased group performance, it is considered dysfunctional. Overall morale, turnover rates, and absenteeism levels may be influenced by conflict, but they are not the primary criteria for evaluating its functional or dysfunctional nature. Individual performance may also be impacted by conflict, but the focus here is on group performance.

Question 4

Conflict is functional if it

Accepted Answer

Conflict is functional if it supports the goals of the group. When conflict arises, it can lead to discussions and disagreements that bring to the surface any underlying issues that need to be addressed. This can ultimately lead to a stronger and more unified group that is better able to accomplish its goals.

Question 5

When Antonio gets into a disagreement with co-workers at staff meetings,he intimidates them with physical gestures and by standing up,rather than remaining sitting.Antonio's behaviour is occurring in which loci of conflict?

Accepted Answer

Intragroup conflict occurs within a group, and Antonio's behavior is occurring within the staff meeting group.

Question 6

Thus,understanding functional and dysfunctional conflict requires not only that we identify the type of conflict; we also need to know

Accepted Answer

The answer of Thus,understanding functional and dysfunctional conflict requires not...

Question 7

A process that begins when one party perceives that another party has negatively affected,or is about to negatively affect,something that the first party cares about is called

Accepted Answer

The process described is conflict, as it involves a perceived negative impact on something the party cares about. Politics, consideration, power, and negotiation may be involved in the resolution of the conflict, but they are not the initial process that triggers it.

Question 8

Which type of conflict is aimed at a person rather than an issue?

Accepted Answer

In a relationship conflict, the conflict is focused on a person or a personal issue between two individuals, rather than an external issue or task.

Question 9

When working on a team,Angela is effective,even though she often expresses disagreement with the perspectives and judgments of her peers regarding various tasks that they are discussing.This is an example of

Accepted Answer

Task conflict refers to disagreements among team members about the content and outcomes of the tasks being performed, which is what Angela is experiencing.

Question 10

Raffi is a good worker,but in a group setting,he often resorts to personal attacks on other workers who disagree with his point of view on a given issue.This is an example of

Accepted Answer

Raffi's behavior of resorting to personal attacks on other workers is an indication of Relationship Conflict. This type of conflict stems from personal differences, dislike, or personality clashes between individuals, rather than from a disagreement about the task or work-related issues. This behavior can negatively impact team cohesion and overall productivity.

Question 11

Conflict is dysfunctional when it

Accepted Answer

Conflict that reduces group cohesiveness is dysfunctional because it can lead to a breakdown in communication and collaboration, which can negatively impact overall group effectiveness.

Question 12

The loci of conflict are

Accepted Answer

Dyadic conflict involves two individuals, intergroup conflict involves two or more groups, and intragroup conflict involves members of the same group.

Question 13

In a large manufacturing company,the production and marketing departments are having conflict related to issues ranging from manufacturing and design to satisfying customer orders.Communication appears to be a major problem.The HR Director realizes the conflict is highly dysfunctional and is beginning to negatively impact customer service.However,some level of conflict is good in that it

Accepted Answer

Some level of conflict can be healthy in a workplace as it allows employees to openly question and challenge each other's ideas, leading to innovation and growth. However, the conflict between the production and marketing departments in this scenario appears to have become highly dysfunctional and negatively impacting customer service, indicating the need for resolution and improved communication.

Question 14

The potential for a conflict to be functional increases when team members were

Accepted Answer

Members who are high in openness and emotional stability are better able to handle conflict in a constructive way, as they are more likely to express themselves calmly and listen to others' perspectives. This can lead to functional conflict, where ideas are exchanged and better solutions are reached.

Question 15

When it comes to conflict and productivity,research has strongly suggested

Accepted Answer

Research suggests that conflict can be functional and improve productivity, as it can lead to greater innovation, creativity, and problem-solving skills. However, it is important for the conflict to be managed effectively and not escalate into destructive or personal attacks. Avoiding conflict at all costs can hinder progress and prevent important issues from being addressed. It is also not accurate to say that people have an aversion to productivity, as many individuals strive for success and productivity in their personal and professional lives. The statement that conflict and counter-productivity are predictable is too broad and lacks context.

Question 16

Conflict meets the criteria of constructive conflict when it

Accepted Answer

Constructive conflict is beneficial as it enhances decision-making quality and stimulates members' interest and curiosity, leading to more innovative and effective solutions.

Question 17

Terry is known to provoke arguments,and while some people don't like her for that reason,most would admit that her confrontational style improves the performance of the group.This is an example of

Accepted Answer

Terry's confrontational style may initially cause conflict, but it ultimately leads to improved group performance. This type of conflict is known as functional conflict because it stimulates creative thinking, encourages open discussion, and leads to better decision making.

Question 18

Which of the following is NOT a requirement of conflict?

Accepted Answer

The answer of Which of the following is NOT a...

Question 19

If no one is aware of conflict,it is generally agreed that

Accepted Answer

If no one is aware of conflict, it does not necessarily mean that conflict does not exist. It simply means that no one has recognized the conflict yet. Therefore, it cannot be assumed that employee-employer relations will be good or that conflict is subversive. Conflict can still be inevitable, and there may be room for improvement in management practices. However, the only safe assumption is that no conflict is currently known or acknowledged.

Question 20

The demarcation between functional and dysfunctional conflict is

Accepted Answer

The distinction between functional and dysfunctional conflict is based on the effect on group performance. Functional conflict supports the goals of the group and improves its performance, while dysfunctional conflict hinders group performance.

Quiz 9: Conflict and Negotiation