Question 1

The labor time for successive units produced is plotted in the graph shown below.What is the learning percentage reflected by this graph?

Accepted Answer

The answer of The labor time for successive units produced...

Question 2

The authors discuss seven mistakes when managing processes,arguing that failure to manage processes is ultimately a failure to manage the business.What are any four of those mistakes?

Accepted Answer

The answer of The authors discuss seven mistakes when managing...

Question 3

An undergraduate business student studies diligently in the library late in the term in anticipation of an outstanding performance on her final exams.She asks a friend to spy on her at random intervals to determine what percentage of time she is actually studying.Over the course of three days,her friend records the following observations:
  Based on this work sample,what percentage of time was the student actually studying?

Accepted Answer

The answer of An undergraduate business student studies diligently in...

Question 4

A pilot work study has been conducted on a new operation with four work elements.The following times,in seconds,were obtained using a time study.  a.What is the normal time for this operation?
b.If an allowance of 20 percent is used,what is the standard time for this task?

Accepted Answer

The answer of A pilot work study has been conducted...

Question 5

Develop a fishbone diagram from the perspective of a pizza restauranteur to troubleshoot the pizza delivery process to determine why weekend pizza deliveries are usually late.Make sure your diagram includes at least four bones and ten ribs.

Accepted Answer

The answer of Develop a fishbone diagram from the perspective...

Question 6

An existing insurance application process requires manual keying of three different forms by a team of data entry operators.The three forms' input times appear in the following table along with the numbers of each type of form anticipated for the coming year.A proposed refinement in the process would reduce the number of forms but make each slightly longer.This would be combined with a search of public records on the World Wide Web as necessary.These times and quantities appear in the lower half of the table.If the labor rate for the data entry operators is the same,which method is preferable?

Accepted Answer

The answer of An existing insurance application process requires manual...

Question 7

Suppose you have owned and operated your own package delivery business for a year.You would like to engage in competitive benchmarking to make sure your business is run as smoothly as possible.What firms and processes would you consider for benchmarking? Defend your choices of these firms and processes.What specific metrics would you focus on and why? How could the data be reliably collected at your own business?

Accepted Answer

The answer of Suppose you have owned and operated your...

Question 8

Because a telephone customer service center has experienced several problems,it has begun to analyze the data from customer complaints.The first step was to construct the following table.Use this data to build a Pareto chart to help identify the "vital few" problems.

Accepted Answer

The answer of Because a telephone customer service center has...

Question 9

Develop a process chart for a manual car wash.

Accepted Answer

The answer of Develop a process chart for a manual...

Question 10

A discount store is experiencing an unacceptable number of dissatisfied customers leaving from the checkout process.Information from customer complaints about the checkout process was collected and is found in the following table.Construct a Pareto chart to identify the significant problems.

Accepted Answer

The answer of A discount store is experiencing an unacceptable...

Question 11

Studying and developing a process improvement plan for a business or other process you are familiar with (e.g. ,fast food restaurant,obtaining tickets to a university-sponsored event,dry cleaners,book purchases for next term,and the like)

Accepted Answer

The answer of Studying and developing a process improvement plan...

Question 12

The semester project came back from the copy store and to her horror,the project leader has just noticed that the left side y-axis of a key Pareto chart was cut off due to a printing error.The bar chart component uses the missing left side y-axis and the cumulative percentage line on the Pareto chart uses the right side y-axis.The project leader is pretty sure that the total number of observations in all combined categories is 200.Can you help her develop estimates of the counts for each of the five categories?

Accepted Answer

The answer of The semester project came back from the...

Quiz 4: Process Analysis