Question 1

Elemental standard time data can help managers develop time standards for new work before production begins.

Accepted Answer

Elemental standard time data is collected by breaking down a job into its elemental parts, analyzing each part, and determining how long it should take to perform each part. This data can be used to develop time standards for new work before production begins, helping managers plan and estimate how long a job will take and how much it will cost to produce.

Question 2

Fatigue,rest,or unavoidable delays are factored into a work standard by the performance rating factor.

Accepted Answer

Fatigue, rest, or unavoidable delays are typically factored into a work standard by the allowance factor, not the performance rating factor. The performance rating factor is used to adjust the observed time to reflect the worker's pace relative to a standard pace.

Question 3

Process improvement teams that focus on processes that cut across departmental boundaries have the silo mentality.

Accepted Answer

Process improvement teams that focus on processes that cut across departmental boundaries are typically trying to break down the silo mentality by encouraging collaboration and communication across different departments.

Question 4

The four core processes that merit thorough analysis are supplier relationship,new service/product development,order fulfillment,and service/product recovery.

Accepted Answer

The answer of The four core processes that merit thorough...

Question 5

A task that exhibits no learning effects has a zero percent learning curve.

Accepted Answer

A zero percent learning curve would imply that there is no improvement or change in performance over time, indicating no learning effects. However, a task with no learning effects would not necessarily have a "zero percent learning curve" as this term is not standard in describing learning curves.

Question 6

Flowcharts,service blueprints,and process charts are effective for documenting and evaluating processes.

Accepted Answer

Flowcharts, service blueprints, and process charts are commonly used tools for documenting and evaluating processes in various industries. They help to visually represent the steps involved in a process, identify areas for improvement, and communicate the process to stakeholders.

Question 7

Formal work measurement techniques estimate average times for each step in a process by relying on the judgment of skilled observers.

Accepted Answer

This statement accurately describes formal work measurement techniques. These techniques, such as time and motion studies, use trained observers to make objective and accurate measurements of work processes in order to determine average times for each step.

Question 8

A learning curve is a line showing the relationship between processing time and the cumulative quantity of a product or service produced.

Accepted Answer

A learning curve is a graphical representation of the relationship between processing time and the cumulative quantity of a product or service produced. As workers become more experienced, they are able to produce more output in less time, and the learning curve shows this relationship over time.

Question 9

An employee suggestion system can be an effective method for identifying processes that need improvement.

Accepted Answer

An employee suggestion system encourages and solicits ideas from employees for process improvement, which can lead to increased efficiency, cost savings, and better outcomes. By implementing an employee suggestion system, organizations can tap into the knowledge and experience of their workforce to identify areas for improvement and develop innovative solutions to address them.

Question 10

Performance measures that are established for a process are known as metrics.

Accepted Answer

This statement is true. Metrics are quantitative measures that are used to evaluate the efficiency, effectiveness, and performance of a process or system. They help organizations to monitor and improve their processes over time by providing data-driven feedback on key performance indicators. Examples of metrics include cycle time, defect rate, customer satisfaction, and cost per unit.

Question 11

In a swim lane flowchart,the line of visibility is used to separate the process steps in view of the customer from those hidden from view of the customer.

Accepted Answer

The answer of In a swim lane flowchart,the line of...

Question 12

Process analysis is the documentation and detailed understanding of how work is performed and how it can be redesigned.

Accepted Answer

Process analysis involves examining how tasks are currently completed and identifying areas where improvements can be made. The ultimate goal is to streamline processes, reduce waste, and improve efficiency.

Question 13

The learning curve for a process depends on the rate of learning and the actual or estimated time for the first unit processed.

Accepted Answer

The learning curve for a process is based on the rate of improvement in efficiency with experience or repetition, typically shown as a percentage reduction in unit time or cost with each doubling of output. The actual or estimated time for the first unit processed is used as a reference point to calculate subsequent improvements.

Question 14

The predetermined data approach assumes that a sequence of motions will take the same amount of time regardless of the order in which they are performed.

Accepted Answer

The predetermined data approach assumes that a sequence of motions will take the same amount of time regardless of the order in which they are performed. This is because the predetermined data is based on the average time it takes to perform a particular motion, regardless of the context in which it is performed.

Question 15

A swim lane flowchart has a separate area of the flow chart dedicated to each type of customer in the process.

Accepted Answer

A swim lane flowchart has separate areas for different departments or roles involved in a process, not for different types of customers.

Question 16

The predetermined data approach eliminates the need for time studies.

Accepted Answer

The predetermined data approach uses pre-established time values for various tasks, so time studies are not required.

Question 17

When using work sampling,the times of day when the analyst collects the sample data should be selected at random over the length of the study.

Accepted Answer

By selecting the times of day at random over the length of the study, the analyst can ensure that the sample data collected is representative of the overall work process and not biased towards specific times or periods. This enhances the accuracy and reliability of the results obtained from work sampling.

Question 18

A service blueprint is a flowchart of a service process that shows which of its steps has high customer contact.

Accepted Answer

This statement accurately defines what a service blueprint is. It illustrates the service process and shows how customers interact with the various steps of the process, highlighting which steps involve high levels of customer engagement.

Question 19

Work sampling can be used to estimate the proportion of time spent by people or machines on activities.

Accepted Answer

Work sampling is a widely used technique to estimate the proportion of time spent by people or machines on different activities. It involves taking random observations of the subject and using statistical methods to estimate the proportion of time spent on each activity. This technique is commonly used in fields such as manufacturing, healthcare, and service industries to improve productivity and efficiency.

Question 20

A predetermined data approach to time standards can be completed before actual production begins.

Accepted Answer

A predetermined data approach involves using data and calculations to estimate the amount of time it will take to complete a task or process. This can be done before actual production begins, based on factors such as historical data, work sampling, and time studies. By using this approach, time standards can be established in advance, which can help improve planning and scheduling, as well as facilitate better resource allocation and management.

Quiz 4: Process Analysis