Question 1

What role does a team member have if he or she seeks information to obtain key facts, coordinates relationships among ideas and suggestions, and evaluates the team's effectiveness?

Accepted Answer

The mentioned activities of seeking information to obtain key facts, coordinating relationships among ideas and suggestions, and evaluating the team's effectiveness all fall under the task-oriented role, which focuses on achieving the goals and objectives of the team.

Question 2

All of the following are conditions in which members are most likely to enforce norms EXCEPT

Accepted Answer

Norms are typically enforced when they aid in team survival, simplify behavior, and help avoid embarrassment, but not specifically for clarifying roles, which is more about role definition than norm enforcement.

Question 3

A team's or group's shared perception of its ability to successfully perform specific tasks is referred to as ______ efficacy.

Accepted Answer

Collective efficacy refers to a team or group's shared belief in their ability to accomplish a specific task or achieve a common goal, which is different from individual self-efficacy or group efficacy, as it pertains to the shared perception of the entire team or group.

Question 4

The rules and patterns of behavior that are accepted and expected by members of a team or whole organization are called

Accepted Answer

Norms are the established standards of behavior shared by members of a team or organization, guiding how members act and interact with each other.

Question 5

Which of the following is NOT a guideline for the people dimension of virtual teams?

Accepted Answer

Copying every team member on all correspondence and making them aware of the content of phone messages can lead to information overload and is not a recommended guideline for managing the people dimension of virtual teams. Effective communication strategies are crucial, but they should be tailored to avoid overwhelming team members with unnecessary information.

Question 6

Which of the following is TRUE regarding leadership?

Accepted Answer

A team with both relations-oriented and task-oriented goals may do well to have two or more leaders. This is because a leader who is focused more on task-oriented goals may not excel in addressing the emotional needs of team members, while a relations-oriented leader may struggle with tasks that require more technical expertise. Having multiple leaders with complementary skills and strengths can lead to better team performance.

Question 7

Kellen is a district manager for the company's Southwest division. Periodically, he must meet with the district managers from the other regions of the company. To save on travel expenses, the team members use a web service called gotomeeting.com to facilitate video conferences. This is an example of a(n)

Accepted Answer

This scenario describes a team that is using technology to collaborate remotely, which fits the definition of a virtual team. Option A, "Internet taskforce," is not a common term and doesn't accurately describe the scenario. Option B, "self-managed team," doesn't fit because there's no indication that this team is self-managed; they're likely managed by their respective district managers. Option C, "cross-functional team," doesn't fit because there's no indication that members of different functional areas are collaborating; these are all district managers from different regions.

Question 8

The outcomes desired for a team as a whole are the team's

Accepted Answer

The outcomes desired for a team as a whole are best described as the team's goals. Benchmarks and targets may also be used to measure progress towards achieving these goals, but the goals themselves represent the overarching objective for the team. Directives are specific instructions or orders given to the team, rather than the desired outcomes for the team as a whole.

Question 9

Which of the following is a way to deal with teams that have both compatible and conflicting goals and an imbalance in the time spent on multiple goals?

Accepted Answer

Using superordinate goals can help align the team's efforts towards a common objective that benefits all members, regardless of individual goal priorities. This can help reduce conflicts and create a sense of shared purpose. Creating multiple teams or eliminating team members may not address the underlying issue of goal incompatibility, and eliminating one or more goals may not be feasible or desirable.

Question 10

Everyone cringes when Jason arrives at the team meeting. In addition to boasting that his ideas are the best, he always makes negative comments, interrupts others, and tries to assert authority. Jason is exhibiting a

Accepted Answer

Jason's behavior is focused on his own interests and desires, rather than the needs of the group as a whole. This aligns with a self-oriented role, which can hinder the effectiveness of the team.

Question 11

The external conditions within which a team works is referred to as its

Accepted Answer

Context refers to the external conditions such as organizational culture, leadership style, resources, and the overall environment within which a team operates. Situation, perspective, and setting do not necessarily encompass all of these external factors.

Question 12

When a team divides itself into subgroups based on one or more attributes, it does so through a process known as

Accepted Answer

Fault lines are the divisions within a team that occur based on one or more attributes. These attributes can include demographic factors such as age, gender, ethnicity, or skill sets. When a team splits into subgroups based on these attributes, it can lead to communication breakdowns, reduced collaboration, and decreased team cohesion. Therefore, option A is the correct answer. Collective efficacy is the shared belief of a team in its ability to achieve its goals, while groupthink is the tendency of a group to conform to a dominant perspective or idea. Collective conformity is similar to groupthink, referring to the pressure on individuals to conform to group norms. However, neither of these options describe the process of dividing into subgroups.

Question 13

Although not formally given a leadership role, Belinda has a lot of influence on other team members. They like and respect her and feel she has a unique ability to help the team reach its goals. Belinda is a(n)

Accepted Answer

Belinda is an informal leader because she has influence on the team without a formal leadership role.

Question 14

In "Teams Competency: Value-Based Care Teams at Cleveland Clinic," what makes the team approach at Cleveland Clinic work?

Accepted Answer

The team approach at Cleveland Clinic works because it employs salaried staff physicians on one-year contracts, which fosters a focus on patient care rather than volume of services provided. This model encourages teamwork and a collective effort towards patient outcomes, as opposed to individual financial incentives based on the number of procedures performed.

Question 15

A team with highly interdependent members who work together effectively on a daily basis to manufacture an entire product or provide an entire service to a set of customers is a _______ team.

Accepted Answer

A self-managed team is a team where members work together to perform a complete process or deliver a final product or service with high interdependence and collaboration. These teams are typically responsible for managing their own schedules, processes, and resources.

Question 16

Regarding team size, the largest size that allows each member to interact easily with every other member face to face is

Accepted Answer

The answer of Regarding team size, the largest size that...

Question 17

The software development team is committed to designing an app that will allow shoppers to purchase the company's product easily from their phones. The team members work well together and are determined to remain in this team until their task is complete. Which of the following words best describes this team?

Accepted Answer

The word "cohesive" means working together closely and effectively to achieve a common goal. This best describes the team in the given scenario. The other options do not fully capture the sense of teamwork and collaboration displayed by the team.

Question 18

In "Across Cultures Competency: Alcoa's Virtual Teams," what example was given of how culture affects communication?

Accepted Answer

The article states that people from Brazil often say "yes" even if they have not fully understood the message, which can lead to miscommunications in virtual team meetings.

Question 19

When a person's behavior reflects the team's desired behavior because of real or imagined pressure, it is referred to as

Accepted Answer

Compliance conformity is when a person's behavior reflects the team's desired behavior because of real or imagined pressure to fit in or avoid ridicule or punishment. It is not necessarily a reflection of personal acceptance or belief in the behavior. Mutual conformity, on the other hand, suggests that all members of the team have come to a mutual agreement on the desired behavior. Personal acceptance conformity implies that individuals have independently chosen to conform because they believe in the behavior, and forced conformity suggests that individuals are being coerced into conforming.

Question 20

In "Communication Competency: Nestlé's Digital Acceleration Teams," what do the residential teams from Nestlé focus on when they meet?

Accepted Answer

Nestlé's Digital Acceleration Teams focus on online community management among other digital strategies to enhance the company's presence and engagement on digital platforms.

Quiz 12: Developing and Leading Teams