Gordon Bethune, CEO of Continental Airlines, changed the core metric used by the airline to ____.
A) Revenue per seat mile
B) Fuel costs
C) Amount of peanuts consumed
D) On-time performance

Question

Quizplus · Accepted Answer

Gordon Bethune changed the core metric used by the airline to on-time performance. He introduced a new focus on getting planes out on time and made it clear that this was a priority for the company. This led to a significant improvement in Continental's performance and helped the airline become more competitive in the industry.

Gordon Bethune, CEO of Continental Airlines, Changed the Core Metric